Currys  Reviews 

Ordered online for collection. Told 2 days, but it was ready for collection after just one day. Apart from someone jumping in front of me, I was dealt with efficiently and friendly by staff.

I ordered my dishwasher on line.Quick response.Delivered on time on due date. What was so nice the delivery team were very cheerful and nice and provided a good service. Fantastic. Curry's should be proud of their employees.

Delivered on time. Friendly driver

Fast delivery and easy to use website

Great service fast delivery
Thank you very much

Great to buy things on flexible interest free

Booked and paid for slot for 9-1pm, when not arrived by1pm tried customer service who were unhelpful and just advised I contact them after delivery for delivery slot money back. I booked slot due to collecting children and work and delay had a significant impact. The delivery service drove past my house to get to a job before mine at 1.45pm. I was then told at 2.30 that the van had broken down. I had to defrost fridge freezer for collection, so due to delay food perished.
Terrible service all round and paid more for fridge freezer (cheaper elsewhere) and extra for the time slot to fit around my needs and it arrived eventually at 4.30.

tumble dryer was broke when it arrived took 3 days to get new one even though i paid for next day delivery

Fast, prompt delivery of excellent product that is exactly as described, all at a very reasonable price!

Decent deals, prompt delivery.

Easy to order online, was contacted very next day when it would arrive at Bury st Edmunds store , collection was simple and was well looked after by staff member Benny I think!.

I know accidents happen. It's coping with the results that make all the difference. Unfortunately the delivery driver delivered my parcel to a adjacent building, where the person accepted it. It was marked as Delivered at approximately 2pm. I contacted the courier, explaining I had not received a package. I was also able to show that the photographic proof was not my door, doorway, threshold. This required several calls. At 9pm the driver was at my intercom and explained that he accidentally delivered to the wrong address. He had been told to return and retrieve the parcel. Unfortunately the occupants of the address refused to return it to him. He then came and explained that to me.
Attempting to report that I had not received the items to Currys was problematic. The email had a phone number, the automated phone system did not have a relevant option, eventually told me to use the website and cut me off! The website menu was also infuriatingly cyclical with options either generally vague or extremely specific to other matters. It eventually decided to connect me to a WebChat with a person. After explaining the misdelivery (I was using my mobile phone) I switched tabs to check an email for a reference number, and the chat window was gone. Completely back to the website front page. Infuriating. The following day, in another Chat, I felt unheard and rebuffed. 'The matter was reported, refunds processed in such and such' - anything from two hours to two weeks. The issue here is that the purchase was on a credit finance application so there was no payment to be refunded. A repeat of the same copy and pasted response with simply irrelevant information implied that my issue was not understood, or being correctly addressed. Not wanting to be that guy, I didn't come out with the jargon about Customer service, Consumer Rights, legal obligations, because that can get a bit accusatory - 'you haven't sent me my stuff', ' I haven't done anything', 'you know I don't mean you personally' etc. Faceless WebChats vs uninterested call centre operatives? Who knows.
All I wanted was confirmation of my report/complaint/contact about the misdelivery, and things can move forward. In reality, I haven't received the items, I have information about the situation, please acknowledge the issue, so I know it's being investigated/confirmed/ resolved. 'Escalated to the relevant team. Expect an email in such and such days/weeks'.
Again, the impersonal, non specific scripted responses aren't helpful. Am I understood correctly? Can I have a form? A name? A reference number? A recognition/confirmation of the process now occurring? Remember, I now have to inform the finance company to cancel or pause my payments until I receive the items, again trying not to give in to the frustration, worry, anger, concern and quote the obligations, liability, responsibility etc, I just want to ensure that we both agree on what we have discussed, where we are now, what to expect and in how long.
Reporting that my stuff has not arrived is much more difficult and complicated than it should be. Part of me thinks it's intentional, after all, if people hang up in anger and frustration that probably counts as dealt with/ handled/ resolved to customers satisfaction.
Not yet it hasn't.

Clear, polite and respectful. Friendly drivers and great prices!

The sales assistant was very helpful. The courier arrived on time. All in all great service.

Sales department was okay. Delivery experience disappointing as there was a broken glass shelf when fridge door was opened. Trying to get the broken shelf replaced has been very challenging put it mildly. Company refused to accept responsibility and last resort I opted to have the contract cancelled

Well informed assistance and extremely help full

Very quick and efficient service, value for money TV. Kept updated on progress of my order by email and text for delivery.

Very helpful with the purchase

Because I am profoundly deaf, the salesperson spoke slowly and clearly, while face to face with me . He was very good at explaining things to me and it made my shopping experience good