CTT - Correios de Portugal Reviews 

Absolutely horrendous, they can't give you an answer to where your package is and you get the scripted 'there is a delay' message.

First time you call, they say 3 days, three days later, its 10 days, 10 days later, they have no clue as if it just disappeared into thin air.

I am certain that nobody within CTT has any idea of what they are doing.

DO NOT USE! Save yourself the headache and the money.

this company is a joke.
how can they be so bad?
im waiting home, not going to the office because of that package. This driver calls for 1 sec on my phone changed the status to not deliverable. I was checking my camera at the front door. This guy wasnt even around my area.

I don't want to give CTT one star; it doesn't deserve even 1 star. I've had so many issues with CTT, by far the worse posting service - I've lived in so many places and never have I experienced so much complication and paperwork. It is ridiculous. My biggest frustration is sending parcels to family and friends. First, I don't understand why I am sending a gift without their knowledge, and they have to pay customs tax to pick it up, and it's never a straightforward service. I sent a handmade, the lightest gift to my mum for Xmas. She tried to clear it online, and the whole experience was pathetic. It's now been sent back to my former New York address, and I no longer live there. I sent a similar package, heavier, larger, to Germany - it was delivered to my in-law's address, no need to pay any customs tax. Easy. Portuguese people have it already hard and it's so shameful that a state-owned posting service adds another layer of difficulty to their lives.

Zero star ,
it showig genreal attiude lazy , just want to robe you from your mona.
The customs clearance is now charging 5 + VAT, white is robbery.
I have some small parcels of VAT value less than 1 euro, but for no reason (many for flowers express and without any issue service) they charge 500% of service charge for what?
avoid as you can .
They just made business by robbing people.
If anyone can help to shut them down please complete at :
ec.europa.eu / assets / sg / report-a-breach/complaints_en

Terrible lol just awful and fab org is the best

They delivered a Christmas present I bought to the wrong address and can't come up with any answers and possible solutions for the case. They take 0 responsibility and the terrible customer service have no clue about the company conduct.

They only come up with generic sentences like: "Each case is a case and you'll have to wait to see what kind of case your case is" without giving a prospect of time for solving or possible solutions even you put some "case" as an exhample

where the fck is my package, it has been over a fing month and im still fing waiting

The worst thing about my country. Items are never delivered due to the lies that are covered in detail here. The truth is lazy probably overworked and underpaid staff. The problem is systemic.

How to get important documents delivered when the postal service is incompetent, it is an unsolvable problem. CTT should be nationalised or hit with heavy fines/ independent oversight.

Business struggles in Portugal because of this and is why we can only attract nomads and not serious enterprise.

Absolutely useless and incompetent staff. Over 3 orders that have been unsuccessfully delivered. They don't even have the decency to call your provided cell number to explain the reason. I've had staff put the phone down in my ear, mid conversation, for no reason whatsoever. Every other courier I've dealt with has had no problems delivering my parcels, without difficulty. CTT is a GARBAGE courier company.

Not for the first time.... I paid extra to ensure delivery on Monday. I waited all day. At 1620hrs the van came, turned around at the top of my driveway and drove off. I then had a text to say they would try again tomorrow as there was no reply. My security camera footage shows the driver made no attempt to come to the house. The following day I get a message at 1700 saying they cannot deliver today. No reason given. The standard of service is appalling. The item I am waiting for is a necessity for my work, and thanks to CTT I have lost 2 days (so far) as a result. Shambolic.

They ended up switching the sender adress with the reciever, and my package endeed up at my house instead of my client's house. (RL007752631PT)
Costumer service didn't want to assume the mistake and I had to pay again for it to be delivered correctly.
Their reasoning behind it was that sometimes the mail men misreads the labels...
This company is a joke and should be investigated for their scam practices.

I'm not surprised that CTT hasn't claimed this profile yet, considering their rating is 1.1 (at time of writing). Like many other reviews here, I just cannot state how absolutely awful their service is. It is beyond logical... It's almost as if they go out of their way to be as fundamentally unhelpful as possible.

In my particular case, the sender misvalued my package, I tried to change it, which in doing so meant that the package had to be returned to sender. I was then told the package lost all priority status and it would eventually be returned. That was 3 months ago and it still hasn't been returned, and I'm told there is no deadline to when it will be returned. Basically... they might send it back one day in the distant future if they can be bothered but don't hold your breath as they really do not care about you, your package, your experience or their service.

CTT has been around since 1520... presumably still trying to deliver their first package.

Parcel sent last week from Portugal to Ireland. Still hasn’t arrived. Tracking just said it was shipped internationally. Snail mail. It must be floating over to Ireland. In the meantime stuff has come from as far as the USA within that timeframe.

This company is a non delivery service. I purchased an item from Amazon with a 'guranteed' next day delivery. One week later I still don't have it! Their comments are that they didn't have time to make the delivery. Amazon used DHL and it is DHL who subcontracted the job to this nonentity - so I understand. Terrible organisation.

I sent via CTT to USA four packages to four different clients. some packages were sent in June and some others were sent in July. until today the tracking system shows no development (in transit in lisboa). I opened a case a month ago, they gave me número de referência SR0013886071 and until this moment there is no response. I called to follow up, they said that they we will insist on the process. I asked how many days until i receive an answer or to call back. they say they do not know its objective. why do you have a tracking number if you can not track it. and now what answers do i give to my clients. its awful.

CTT must be run by thieving criminals. My daughter sent me a present from the UK, wrote value (5gbp), a description and gift on UK customs declaration sticker. Faceless CCT liars say it's a China import without description demanding 15 euros tax. CTT directors belong in jail.

CTT is the worst postal and courier company possibly in the world. If you can't find the package which they are holding, then to phone them, you get a different answer each time you telephone. All is so frustrating. I have been waiting now since May for refund of IVA which I did pay and then they returned the goods as they refused to deliver them to my door but only to a local post office which has no parking and no disabled facilities - I am disabled!
Someone should do something about CTT and reorgaise the whole outfit

I would give zero stars if possible. Every interaction with CTT since I bought a house in portugal Nov 2021 has been awful. Writing this note is also pointless, because if you intend to receive a shipment from the UK you’ll no doubt have a similar experience. I went online last night to clear customs and add my NIF and Passport number to the customs request. The CTT platform then said I failed to provide the information, when I did. So CTT are returning my goods to the UK. This is shocking. Truly shocking. I feel helpless are their chat service is a bot and getting through to a human is something I haven’t been able to do.
All I wanted to do was pay the IVA and receive my parcel. :-(

They've sent a letter that my watch bracelet need to be cleared of customs.

Guess what - their online custom clearing service is down.

Why in the world should I clear customs manually?

Order RY278860334GB

upd. - They sent the package back.. I've lived in many countries and this is by far the worst mailing company. No wonder - it's owned by a state.