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Review summary

Created with AI, based on recent reviews

Looking at 308 reviews, most reviewers were let down by their experience overall. Many customers found the platform frustrating due to numerous UI and player issues, often describing the website as slow, laggy, and riddled with bugs. Reviewers frequently noted a terrible selection of anime, with many desired shows unavailable, incomplete seasons, or episodes missing titles. Content quality was also a concern, with issues like missing English dubs, desynchronized subtitles, or delayed episode releases. People expressed dissatisfaction, feeling the company prioritizes addressing alternatives over improving its own service. Customers also reported problems with their subscriptions, including the removal of free tiers and accounts incorrectly showing as free despite paid memberships.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing frustration over its buggy nature,... See more

Subscription

Clients share negative opinions on subscription, with many expressing dissatisfaction over increasing prices... See more

Product

Users describe negative interactions with the product, with many expressing that the service is actively... See more

Service

Reviewers mention negative feedback about service, with many expressing that the service is pathetic,... See more

User experience

People report negative experiences with user experience, with many describing the app as unusable and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awfu... See more

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(1,606)

450 reviews in the last 12 months

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Rated 1 out of 5 stars

Screw this scammers

Screw this scammers, i bought and instantly canceled the subscription and they kept clinging on me for why i canceled ! what a bunch of loser forcing clients to their website ! why can't they just play fair ; a complete shame to the world of anime

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Yet another site ruined by corporate greed

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awful too. The ONLY reason why anyone even uses this platform anymore is because there is nowhere else to go it seems to watch good quality animes, besides other shitty streaming services such as Netflix that is. I have an idea, Crunchyroll, how about instead of going after platforms and services that are better than yours, you start improving your own platform/service? Just a thought. You might see better results that way. As Gabe Newell once said "Piracy is almost always a service problem and not a pricing problem".

24 May 2026
Unprompted review
Rated 1 out of 5 stars

Poetry

Their selection keeps getting smaller, their subtitles keep getting worse, and the prices keep getting higher.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Subtitle manipulation to push political…

Subtitle manipulation to push political agendas, censorship of anime's they do not like/agree with. Their website is slow, riddled with bugs, they very often get hack, leaking YOUR information with no accountability. Prices only ever go up at the same time as them taking basic features away, like a simply comment section. They sell your data to third party companies and try harder to get pirating websites shut down then fix their attitudes and website. Let the company die! Stop your sub! Find an alternative! There is no coming back, let another website rise up from their much needed grave.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Unhinged prices and anti-market…

Unhinged prices and anti-market practices. If you buy a subscription you give them the budget to strip free stuff away from you and sell it back for a huge price.

Avoid at all costs.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Crunchyroll moment

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Animekai

I've never had any experience with crunchyroll but it took animekai down so...

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Major letdown

The app isn't stable - sometimes it'll play an episode fine. Other times (and more often than not) it'll skip 5-7 seconds constantly across the episode. It's not the network or device and no other streaming service has issues - it's crunchyroll. You need to clear out the cache and constantly close and reopen the app for it to start working correctly. Complete junk and I'm canceling since I spend most my time trying to get an episode to play. I purchased a monthly membership. Well they got the money from the account i selected then 2 hours later they took put another monthly membership for the same account but on another card. When i asked for a refund they refused saying its not i. Their guidelines. First how do i even buy 2 memberships of the same month and time for the same account .. yeah bull! The subs and dubs on this app are not appearing anymore the interface doesn't load right or you the same show 7 times in a row on whatever list you browsing

23 May 2026
Unprompted review
Rated 1 out of 5 stars

One of th worst anime apps ever to be…

One of th worst anime apps ever to be made they are using fricking chat gpt for dub is this real like it's so bad and they are forcing companies like the goat muse Asia to not release new videos for 2 weeks and they are removing piracy websites but the fact is cruncy roll was a piracy website

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely would not recommend

Extremely would not recommend this Garbage website, Over pricing and Under delivering. Some if not most of the Subs feel like an AI translated. Cutting out the real people to hoard your cash, Taking away my Favorite anime's or not bring out new ones that i have waiting for even if they are smaller. Horrible customer service. Just a bad deal, At least Netflix is reliable.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor content library, Not worth the subscription cost

I purchased a Crunchyroll subscription in India expecting access to a decent anime library, but was extremely disappointed. The content available is severely limited compared to other regions, with very few quality titles to choose from. While I understand licensing restrictions exist, the subscription price doesn't reflect the minimal content actually available to Indian users. The platform feels like paying premium prices for a bare-bones service. I cannot recommend this subscription to anyone in India - the value for money simply isn't there.

23 May 2026
Unprompted review

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