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Crunchyroll Reviews 

1,606
•
TrustScore 1.5 out of 5

1.3

Movie Streaming Service
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Review summary

Created with AI, based on recent reviews

Looking at 308 reviews, most reviewers were let down by their experience overall. Many customers found the platform frustrating due to numerous UI and player issues, often describing the website as slow, laggy, and riddled with bugs. Reviewers frequently noted a terrible selection of anime, with many desired shows unavailable, incomplete seasons, or episodes missing titles. Content quality was also a concern, with issues like missing English dubs, desynchronized subtitles, or delayed episode releases. People expressed dissatisfaction, feeling the company prioritizes addressing alternatives over improving its own service. Customers also reported problems with their subscriptions, including the removal of free tiers and accounts incorrectly showing as free despite paid memberships.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing frustration over its buggy nature,... See more

Subscription

Clients share negative opinions on subscription, with many expressing dissatisfaction over increasing prices... See more

Product

Users describe negative interactions with the product, with many expressing that the service is actively... See more

Service

Reviewers mention negative feedback about service, with many expressing that the service is pathetic,... See more

User experience

People report negative experiences with user experience, with many describing the app as unusable and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awfu... See more

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,606)

450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Subscription too high for what you get

Subscription too high for what you get. Takes away the social aspects like having profiles and interacting with other users. Removes comments on anime episodes. Refuses to add mini player for android. Selection in 2026 is embarrassing. Going after piracy sites with better service and selection. Clearly forgot where they came from

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst app everrrrr I swear bro they are…

Worst app everrrrr I swear bro they are taking down everything. They can't take take down all the pirates because we will fight back literally these guys don't know how to make a proper anime streaming app bro. I swear aniwatch and hianime was way better than Crunchyroll.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Dog shit services I've ever experienced…

Dog shit services I've ever experienced with the app. I don't think I'll ever find myself resubing to their premium services. Piracy will never end if these entertainment companies don't deliver what we want, oh boy and I'll keep loving piracy

25 May 2026
Unprompted review
Rated 1 out of 5 stars

you fr man??

Dude, like you can’t even give us the FIRST SEASON free anymore?? You fr right now?? Some of us are teenage fans and 1) we can’t afford that on our own 2) we are getting called posers and fakes cause people who are allowed to watch anime and the families pay for it think we are

thanks sooo much. and you wonder why so many people pirate anime.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY TRASH

ABSOLUTELY TRASH. The anime library is so frigging small, I better off with other "questionable" websites ong

25 May 2026
Unprompted review
Rated 1 out of 5 stars

It barely had any non main stream…

It barely had any non main stream anime. You can only watch famous or most known anime. But you can't watch any less known anime at all. It's library is too short considering we are paying for someone who took down other sides for anime.

25 May 2026
Unprompted review

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