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Review summary

Created with AI, based on recent reviews

Looking at 308 reviews, most reviewers were let down by their experience overall. Many customers found the platform frustrating due to numerous UI and player issues, often describing the website as slow, laggy, and riddled with bugs. Reviewers frequently noted a terrible selection of anime, with many desired shows unavailable, incomplete seasons, or episodes missing titles. Content quality was also a concern, with issues like missing English dubs, desynchronized subtitles, or delayed episode releases. People expressed dissatisfaction, feeling the company prioritizes addressing alternatives over improving its own service. Customers also reported problems with their subscriptions, including the removal of free tiers and accounts incorrectly showing as free despite paid memberships.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing frustration over its buggy nature,... See more

Subscription

Clients share negative opinions on subscription, with many expressing dissatisfaction over increasing prices... See more

Product

Users describe negative interactions with the product, with many expressing that the service is actively... See more

Service

Reviewers mention negative feedback about service, with many expressing that the service is pathetic,... See more

User experience

People report negative experiences with user experience, with many describing the app as unusable and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awfu... See more

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,606)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shut down and never come back

Yall money hungry pigs, the app sucks, and they removed the free plan like how much more greedy can you get? They are challenging Ubisoft at this point
Not to mention bringing down the piracy sites like just go away no one even likes your service

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. You pay money, then what you want to watch is "not available" for no reason given.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Crunchyroll is terrible at providing accessible costs for a anime streaming service that doesn't have most good shows.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Crunchyroll is so ass

streaming service so ass and selective, i hope the big j pays you well for doing at that stuff to fan favourite animesites. site forgot from where it came from.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

i had just subscribed for a 1 year plan…

i had just subscribed for a 1 year plan and after couple of months they just went and increase the price. i was enjoying watching anime through 3rd party sites but i like to watch it on my TV too so i paid for it but what did i get in return. a price increase.
i just went straight to the site and cancel my renewal. Crunchyroll is just trash now.
its 2026 why i cant watch shows in 1.25x ,1.5x or 2x this is so stupid. when unofficial sites will offer better options why would one pay for this god awful site.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ignore the Pirates

for almost 20 years I have been using Crunchyroll. it has delivered consistently positive service for a VERY cheap price. I primarly watch from the app on my fire TV, or from the browser on my computer.

the service seems to be getting review bombed due to their action against piracy sites. pay them no mind, a hoard of 1 star reviews from people who dont use the service because they refuse to pay for anime.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible site

Terrible site, its laggy, they took down the comments which was one of the only good features, and its annoying to use. They also keep taking down pirate sites instead of spending that time to actually improve their site. Their customer service is bad and they took away every anime that anyone had after the merge with funimation (moves and animes people BOUGHT). i made this account just to give them a 1 star

20 February 2026
Unprompted review
Rated 1 out of 5 stars

wow .

wow .. i cant even explain how useless it is to buy crunchy its so bad and they are soo soo soo (damn) ( because they not allow me bad words ) lazy, They not interested in solve aby problem. Please better use illegal websites instead. They not worth it

2 June 2025
Unprompted review

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