I never received my package and have been emailing the company about this since July. At first, we were in contact, but they eventually stopped responding completely. I still have no package, no... See more
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See what reviewers are saying
I ordered the wrong size and once I contacted customer service, they replied quick and fixed it right away
Company replied
Excellent quality shoes and fantastic customer service.. I had so many question for the help center, and they responded promptly and professionally. Andrew is one of the best person i could ever commu... See more
Company replied
I ordered a size I thought would fit them got to thinking and changed my mind. I emailed them and they granted my request to change the size before the pants shipped. Not my first order, but very imp... See more
Company replied
Company details
Written by the company
Italian Brand. CRISTIANZEROTRE. Sneakers, clothing, accessories and more..
Contact info
Via Fossi a Pontenuovo, 14, 80139, Napoli, Italy
- info@cristianzerotre.com
- www.cristianzerotre.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Returned my shoes
Returned my shoes, they told me that they will refund my money within 10 days. We are now more than a month further, still haven’t got my money back. Also they’re not responding in my mails. Like how difficult is if to refund a customer’s money??????

Reply from CRISTIANZEROTRE
Amazing customer service!!
Amazing customer service!!! My shoes came with the wrong laces, i emailed them and i got an reply soooo fast, plus they are so sweet !! Really fast shipping, amazing overall! I will definitely order from them again!
My shoes are amazing and great quality
My shoes are amazing and great quality. Excellent customer service and communication. My first package shoes were lost in the mail. Customer service was amazing by shipping out another pair rather quickly. I’ll definitely be ordering more shoes in the future.
Good !!
Everything went well, fast shippement. Very nice item. And customer support is the best. Thank you
Excellent customer service still exist…
Excellent customer service still exist that’s all I can say, I ordered the wrong shoe size for my teenage boys immediate response back once I emailed them immediately took action and my boys correct sizes of shoes is on the way very much. Appreciate the customer service. I will definitely be ordering again.
I literally just purchased the Strong…
I literally just purchased the Strong 300 Limited Edition sneakers 10 mins ago in the wrong size! However, I sent an email directly after explaining my situation and they replied immediately notifying me that my size was now changed to the correct size! I haven’t received the sneakers yet of course, but the customer service is a 10/10! I can’t wait to receive my shoes!
I love my shoes
I love my shoes, and shipping was super fast. When I initially purchased the shoes the lace had a noticeable snag. When I first reached out the customer service rep stated they did not see an issue with the string. However, I was able to show where the lace was impacted. Long story short, the team immediately replaced the strings and I received new ones within the week. Will purchase from again.
I got 3 per of shoes and a per of jeans…
I got 3 per of shoes and a per of jeans is on its way. There have a great service and fast delivering.
I ordered the wrong size by accident…
I ordered the wrong size by accident and the company was quick to answer and change my order. Amazing service!!! Thank u!!!!
Customer support is a1
Customer support is a1, I ordered the wrong size shoe and I emailed them. They emailed me back within a couple hours and updated my order.
Great customer service
The customer support was really easy, and they handled the matter very efficiently.
Great Customer Service
Reached out to customer service regarding my order. They wrote me back with an estimated shipping day and then I asked if I purchased the correct size giving them my US SIZE and they informed me that I picked the correct size and the response was quick and I appreciated that. Looking forward to receiving my shoes even more now.
met my needs quickly
My birthday event is this Saturday and Ive been in a rush overall so as soon as my parents sent me the money for my shoes I bought them right away without even checking the size. I checked to see if I could cancel the order but that wouldnt even had worked cause i needed them so soon. So i emailed them and asked for a size change and they changed the size and shipped my shoes within the same hour and answered back the same day
Absolutely outstanding customer…
Absolutely outstanding customer service! I was confused about the proper women's shoe size conversion for my order from CRISTIANZEROTRE. The team went above and beyond to help me in real time, explaining the situation clearly and resolving all the issues I had. Their dedication and responsiveness made me feel valued and confident in my purchase. I am super excited about my new shoes, and I will definitely order again because of the exceptional service I received. Five stars all the way!
I ordered the wrong size
I ordered the wrong size and they emailed me back allowing me to get the wrong size without canceling my order!
I ordered the wrong shoes
I needed to order a couple of pairs of shoes for my fiancé to assist her in gait training. Since I had no idea what to get, I ordered what I thought was right. Turns out I was way off. I sent an email and was immediately chatting with a representative who was eager to assist me. Within 15 minutes my order was fixed with correct shoes. While I didn’t get the representative’s name, I am very grateful for their help. The representative went above and beyond to help me with my erroneous order
Great shoes and they keep me updated on…
Great shoes and they keep me updated on everything. 10/10 I will be purchasing again !
Very satisfied
Received them in 3 working days with DHL. So quite fast shipping to holland! I send them a message regarding my order and they replied quick! I love the shoes en they fit nice!
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