CRISTIANZEROTRE Reviews 

166
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I never received my package and have been emailing the company about this since July. At first, we were in contact, but they eventually stopped responding completely. I still have no package, no... See more

Rated 4 out of 5 stars

I ordered the wrong size and once I contacted customer service, they replied quick and fixed it right away

Company replied

Rated 5 out of 5 stars

Excellent quality shoes and fantastic customer service.. I had so many question for the help center, and they responded promptly and professionally. Andrew is one of the best person i could ever commu... See more

Company replied

Rated 5 out of 5 stars

I ordered a size I thought would fit them got to thinking and changed my mind. I emailed them and they granted my request to change the size before the pants shipped. Not my first order, but very imp... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Italian Brand. CRISTIANZEROTRE. Sneakers, clothing, accessories and more..


Contact info

3.4

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(166)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good

So far so good. I haven’t received my package yet but I ordered wrong size and sent email. Got a quick response and they corrected the size. I swear if they are as comfortable as they say…I’m getting every pair!

31 March 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
Thank you for the positive comment left for our assistance.
For any help, I remain available.

CR03.❤️

Rated 1 out of 5 stars

One of the worst companies I’ve ever…

One of the worst companies I’ve ever ordered from! They are so rude and disgusting I will never ever order from them again and I will warn anyone I know not to order from them! Over two weeks I’ve waited for my refund and they keep talking nonsense about I keep creating a dispute with the bank a bunch of liars! I just want my money back!

10 March 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
We are sorry for your lack of satisfaction with our brand.
As already communicated by email, the banking dispute is started by the ordering customer, not by us.
The ordering customer, when he starts a banking dispute, is aware that the management of the amount passes to the management of the banks and the money must be released by the banks and no longer by us.

We do not deny the refund to the customer for a return.
If you need further information again, we remain at your complete disposal.

Rated 5 out of 5 stars

I just placed an order and I ordered…

I just placed an order and I ordered the wrong size. Customer service was so good in handling my order they changed it to the right size almost immediately before shipping. The email response is incredible. They care about their customers. I cant wait till my shoes get here my friend has a pair and she told me they are very comfortable, by my eye very cute.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast response and very helpful

Fast response and very helpful. Highly recommended! They waste no time in helping customers and adhering to their needs with orders.. If you haven’t shopped what are you waiting for!

27 March 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Thank you for choosing CR03.❤️

Rated 5 out of 5 stars

Great Experience

When I first bought from this company, I wasn’t so sure about the sizing but the shoe fit perfect. They’re so stylish you can literally wear them w just about anything & I love how they aren’t heavy on my feet. Definitely was worth the purchase IMO.

12 December 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
Thank you for choosing to buy with CRISTIANZEROTRE.❤️

Rated 5 out of 5 stars

If I could give a 10 I would

If I could give them a 10 I would. Boots were ordered at 15.10 on Sunday 16th March and were delivered at 13.40 Tuesday 18th and O.M.G they are beautiful, comfortable and true to size

18 March 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Thank you for choosing to shop with CR03.❤️

Rated 1 out of 5 stars

No answer, no help

I processed my return with UPS, scheduled for pickup. It was gone when i came home and i saw the email saying there wasn’t anything there. Never had this problem before and I live in a very secure place and neighborhood.
Contacted the brand to help me find out more info as it is impossible to contact a living UPS person. They didn’t answer back anything. So 130 CHF went down the drain.

3 January 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
We are sorry for the negative comment.
Our support team has provided you in various emails the transit information and the proof of delivery in photos for your order.

If you have not received the emails sent, I send you to contact our email:
info@cristianzerotre.com

Rated 5 out of 5 stars

What amazing customer service!

What amazing customer service! There was an error made on my behalf regarding the shipping address on file for Shop. I notified Crisianzerotre support of the error and they responded to me within minutes confirming the correct address. I’m so please with the quick and efficient customer service. I have never had any company respond to me that fast and resolve my issue. The shoes are already fabulous, so this is just another reason for me to keep coming back. Thank you!

11 March 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Thank you for choosing CRISTIANZEROTRE.❤️

For any help or information, I remain at your disposal.

Rated 5 out of 5 stars

GreT customer service

GreT customer service, immediate responses

10 March 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Thank you for choosing CRISTIANZEROTRE. ❤️

For any help or information, I remain at your disposal.

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. They are very rude and do not process your returns. Never going to order again.

18 February 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
We are sorry for the negative comment.
We process all returns at the moment the returned orders are reviewed in our offices.

You can contact our email info@cristianzerotre.com with your order number to verify the refund and status of your return.

Rated 1 out of 5 stars

shit customer service

shit customer service,

Asked for sizing through social media, was granted true to size. Got the shoes home, was clearly NOT true to size and now i have to pay for my own return?

wtf is this?

11 February 2025
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
We are sorry for the negative feedback.
We provide all the information about size conversion through our website:
www.cristianzerotre.com

I remind you that you can contact our email info@cristianzerotre.com for any inconvenience or help in selecting the correct size.

Rated 5 out of 5 stars

I accidentally put my old address as my…

I accidentally put my old address as my shipping address which I noticed immediately smh but I just emailed them and let them know what was up and they fixed it the same day! To make it quicker make sure you put your order number the incorrect address and your updated address in first email.

17 December 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Thank you for choosing CRISTIANZEROTRE.❤️
For any help or information, the CR03 staff is at your disposal.

Rated 5 out of 5 stars

I ordered a pair of shoes and they were…

I ordered a pair of shoes and they were defective, I reached out to customer service and they replaced my order. I appreciate the promptness of customer service with getting me a new pair of shoes.

9 December 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

We apologize again for the inconvenience.
We remain at your disposal for any help.

Thank you for choosing CRISTIANZEROTRE. ❤️

Rated 1 out of 5 stars

Order never arrived

I have ordered a shoes from them two weeks ago, I had a confirmation however I never received the item or gotten a reply when I have contacted them to let them know my concerns. I am still waiting for reply to see what happened to my purchase…

Very poor customer service, they have never acknowledge my emails.

8 December 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
It is impossible for us that we have not responded.
We offer dedicated assistance to each customer.
Have you written to the following email:
info@cristianzerotre.com ?

Contact us and you will surely be helped.
Check if your mailbox is not full to receive emails.

Rated 1 out of 5 stars

Worst experience and customer service…

Worst experience and customer service ever. Made a purchase, was too big so wanted to return. Return did not meet expectations, which I understand but they disposed of the shoe instead of giving it back and now I have paid $152 for a shoe I do not own.

26 November 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
In our return policy we state through our website and communications that the returned item must be unworn.

Despite this, you returned the item in very poor condition and worn.
If you thought you would use the item as you wanted and then return it for a refund without consequences, we are sorry that we have disappointed your expectations.

Rated 5 out of 5 stars

I ordered a pair of shoes yesterday and…

I ordered a pair of shoes yesterday and realized I had accidentally put the wrong shipping address. The company had gotten to me via email and less than 24 hours so it was pretty quick to hear a response they got right to it and helped fix my problem. No hassles and no waiting for a email for days I’m pretty happy. now it’s time to wait for my package! Thanks!

3 December 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer,
Thank you for choosing CRISTIANZEROTRE. ❤️

for any help or information, we remain at your disposal.

Rated 5 out of 5 stars

great customer service

They replied right away giving me the best solution.

25 November 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Thank you for choosing CRISTIANZEROTRE. ❤️

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