We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard. We w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure... See more
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Neutral Been shown to the actual site and look at a build property. The team at sale office been informative about price and future upcoming plots. Crest Nicholson is really popular in Bristol sit... See more
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Westwood park Coventry The sales person was welcoming and very knowledgeable She was able to answer all our questions and nothing was too much trouble for her Great experience
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Company details
Written by the company
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Contact info
500 Dashwood Lang Road Bourne Business Park , KT15 2HJ, Addlestone, Surrey, United Kingdom
- 01932580555
- info@crestnicholson.com
- www.crestnicholson.com
4.0
Great
2K reviews
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Replied to 79% of negative reviews
Typically replies within 48 hours
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Lady that showed us around was great
Lady that showed us around was great. Really good at presenting options and very accommodating.
Stephens A
4 April 2026
Reply from Crest Nicholson
Good morning Stephens, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
We are buying a house at Netherton…
We are buying a house at Netherton Grange in Nailsea. We are very pleased with the house, the plot and the very high standard of finish. Our experience from the beginning has been just very enjoyable. Carys and Christine are so helpful and accommodating. Carys took us through our reservation and she was absolutely brilliant! Knowledgable, helpful, friendly - we couldn’t have asked for more! So far very good!
4 April 2026
Reply from Crest Nicholson
Good morning Sue, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with the team at Netherton Grange, Carys and Christine will be delighted to hear your comments.
They clearly explained everything we…
They clearly explained everything we needed to know and made the whole process easy to understand. They also showed us the new show home, which was very helpful and gave us a good idea of what to expect. The staff were friendly and supportive throughout. Overall, a great experience and excellent service.
3 April 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Genuine interest in our enquiry and…
Genuine interest in our enquiry and answered all our questions. A good experience and a feeling they wanted to make a sale.
3 April 2026
Reply from Crest Nicholson
Good morning Stu, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience.
Megs at Hereford Grange
Megs at Hereford is such a delight to deal with i’m a first time buyer and she has so far made the experience perfect. Everything is explained, every question is answered and she is such a joy to deal with. I look forward to what else this process has in store and my nerves are so settled as i know Megs is here if i need anything at all. Can not recommend her enough !
27 March 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with the team at Hereford Grange, they will be delighted to hear your comments.
Very obliging whenever we have anything…
Very obliging whenever we have anything we need to know about our house we have bought we have had an instant reply
26 March 2026
Reply from Crest Nicholson
Good morning Pamela, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience.
Very good customer service
Very good customer service. Explanation was clear. Very polite, friendly and welcoming.
22 March 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
The team at Branston Locks are 5*
1 April 2026
Unprompted review
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with the team at Branston Locks.
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
Property viewing experience
Booking a viewing slot via the Crest Nicholson website was quick and straightforward. We were able to book a viewing at a convenient time for us on the same day of booking. At the Ludlow Green development, we were met promptly by the viewing assistant and given useful information about the for sale properties we were looking at. We were allowed to view the properties at our own leisure and our queries were answered to our satisfaction.
29 March 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with the team at Ludlow Green.
We received a warn and friendly welcome…
We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard.
We will certainly consider one of Crest properties once we receive an offer on ours.
Kind regards Margaret Harrison
29 March 2026
Reply from Crest Nicholson
Good morning Margaret, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with Sally, she will be delighted to hear your comments.
Yvonne at Rowden Gate Chippenham was…
Yvonne at Rowden Gate Chippenham was very friendly and extremely helpful and professional in helping us reserve our chosen property.
The whole process so far has been taken step by step with nothing missed while selecting the upgrades available was done in an unhurried and relaxed way.
We are both looking forward to moving into our new home 🙂
28 March 2026
Unprompted review
Reply from Crest Nicholson
Good morning Mark, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with Yvonne at Rowden Gate.
Thank you for choosing Crest Nicholson, we look forward to welcoming you to your new home.
Cringleford Heights
I have been to the site 3 times and the reps have been so helpful and informative. I was given time in the show house to measure spaces for furniture and explore options. They explained the extra options and gave information about the new builds.
28 March 2026
Reply from Crest Nicholson
Good morning Shirley, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with the team at Cringleford Heights.
The Aspen Grange Experience
The Crest Nicolson staff made me and my wife feel welcome in showing us the property and guiding us accordingly. Thanks to the staff in giving us all the information needed in this journey.
28 March 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with the team at Aspen Grange.
Simple reservation process
Lauren took her time to take us through the reservation process, which was straightforward, and she answered all our questions with patience and a smile!
21 March 2026
Reply from Crest Nicholson
Good morning Rahini, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with Lauren, she will be delighted to hear your comments.
Charlotte
Charlotte was so hopeful and polite made us feel so comfortable we are so
Happy with the service
20 March 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with Charlotte, she will be delighted to hear your comments.
Attention to detail.
27 March 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
The sales team at Branston Locks
The sales team at Branston Locks, Nikita and Hannah, were extremely helpful, professional and friendly. They explained in detail the reservation process through to completion. Nothing was too much trouble and we were made to feel valued customers.
19 March 2026
Reply from Crest Nicholson
Good morning Mr and Mrs Nesbitt, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Nikita and Hannah at Branston Locks, they will be delighted to hear your comments.
Reply from Crest Nicholson
Good afternoon Bill, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with Esther at Windsor Gate, she will be delighted to hear your comments.
We had fantastic service from our first…
We had fantastic service from our first visit in October to us buying property at Ackender Hill. Oliver has been extremely helpful and understanding in our needs to sell and buy. We are so happy with all of the staff and can’t wait to move in.
26 March 2026
Reply from Crest Nicholson
Good afternoon Elisabeth, thank you for taking the time to share your experience. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with Oliver at Ackender Hill. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
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