We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard. We w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure... See more
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Ellie & Kerry were very professional in all aspects of explaining Crests format. However the temps were not up to standard & dont do you any favours in trying to sell or satisfy our needs.
Company replied
Neutral Been shown to the actual site and look at a build property. The team at sale office been informative about price and future upcoming plots. Crest Nicholson is really popular in Bristol sit... See more
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Company details
Written by the company
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Contact info
500 Dashwood Lang Road Bourne Business Park , KT15 2HJ, Addlestone, Surrey, United Kingdom
- 01932580555
- info@crestnicholson.com
- www.crestnicholson.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 48 hours
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Great customer service
Great customer service - took time to give me details and information I needed.
17 April 2026
Reply from Crest Nicholson
Good afternoon Jade, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good afternoon Jackie, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Great customer service
Really useful conversation and first meeting.
Lovely and welcoming - great customer service .
9 April 2026
Reply from Crest Nicholson
Good afternoon Miss Barlow, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Helpful salespeople
Helpful salespeople : Amelia and especially Sophie who explained everything thoroughly to us on reservation day Also showed us around the house and a second time with all our family on Easter Sunday
2 April 2026
Reply from Crest Nicholson
Good afternoon, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Amelia and Sophie.
positive review
We’ve had a really positive experience mainly due to our Relationship Manager, Lisa Britton, at the Brooklands Park development. From the outset, Lisa has been incredibly responsive and approachable, always taking the time to address any questions or issues we’ve had.
She has consistently gone above and beyond to help resolve any issues quickly and efficiently. Her friendly and professional manner has made the whole process much smoother and has made it easier to settle into our new home.
Overall, we’ve been really impressed with Lisa’s level of customer service and support. We’re very grateful for everything she’s done for us and wouldn’t hesitate to recommend others based on the service we’ve received from Lisa.
15 April 2026
Unprompted review
Reply from Crest Nicholson
Good afternoon Alex, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Lisa at Brooklands Park, she will be delighted to hear your comments.
Reply from Crest Nicholson
Good afternoon Paramjit, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Charlotte.
Outstanding Sales Team at Curbridge Meadows
I met Ryan and Sam at Curbridge Meadows site. I was very impressed with the professionalism, politeness and smile the Team has. On the initial contact I found very interesting how Ryan presented the development and plots using a TV screen, the detailed description and knowledge were very impressive. The team maintained regular and proportionate contact, and tried to understand my needs and challenges. Overall I am very impressed with the support provided and high quality personalized sales services.
12 April 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Ryan and Sam at Curbridge Meadows, they will be delighted to hear your comments.
All the info we received from Sophie…
All the info we received from Sophie was clear and concise and all questions were answered to our satisfaction
13 April 2026
Reply from Crest Nicholson
Good morning Eric, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Sophie.
Carys (nailsea)
Carys (Netherton grange) has been amazing.
Very knowledgeable & is able to answer any questions we have.
Has made us feel at ease and we are very much looking forward to continuing our buying process with her.
12 April 2026
Reply from Crest Nicholson
Good morning Katie, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Carys at Netherton Grange. Thank you for choosing Crest Nicholson for your next move.
Great customer service.
11 April 2026
Reply from Crest Nicholson
Good morning Dileepa, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Really helpful & informative
Really helpful & informative! Lovely staff & great visuals!
11 April 2026
Reply from Crest Nicholson
Good morning Emma, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Staff were very helpful and informative…
Staff were very helpful and informative and clearly understood our requirements.
11 April 2026
Reply from Crest Nicholson
Good morning Steve, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
4 bed Detached House
We had a positive discussion with the Sales agent. He informed us of our options and when an appropriate property would be ready.
We enjoyed our tour of the Show House and concluded the design and build quality was to our liking.
4 April 2026
Reply from Crest Nicholson
Good morning David, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good morning Karan, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good morning Robert, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Becky.
Dreams can come true with the right support
Is the second time we are buying a house with Crest Nicholson. We love their properties, the care and high standards products used to build the properties. And most of all we love their staff, always very professional, available to support and provide all clarifications you have.Truly recommend Crest Nicholson.
9 April 2026
Reply from Crest Nicholson
Good morning Eunice, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
Cringleford heights
The sales experince at Crest Nicholson (Cringleford heights) was really good. Appreciative of the sales representatives, Katrina Donaldson and Freya lines for their flexibility and professionalism.
Thankful for the wider sales team who helped with the sales price to make the house more affordable for me.
I will be honest and say that there could be a few improvements to the design of the house to make it more functional and have more storage space. But these weren't too major.
Regardless, the finish of the house was good and the support they gave to rectify issues is very prompt. I have friends that bought with them and they said the same.
29 November 2025
Unprompted review
Reply from Crest Nicholson
Good morning David, thank you for taking the time to share your experience. We strive for excellent customer service so your feedback is important to us so that we can further enhance our service.
We are happy to hear that you have had such a positive experience with Katrina and Freya, they will be delighted to hear your comments.
Perrybrook - Ali
Ali from Perrybrook has put up with all of our unannounced visits, every time we have come into the sales office, it has always been unplanned yet we have had lots of questions and every time Ali has made time for us, given us all the detail we have asked for and made us feel welcome.
Today, we had a planned appointment to discuss the house we would like and needless to say, we reserved it.
There isn’t anything Ali can’t answer, she knows the Perrybrook site incredibly well and speaks very highly of the workmanship and the team she has both in the office and on site.
We feel very comfortable moving forward with buying our house and that is all down to the consistent service Ali has given us all the way through.
7 April 2026
Unprompted review
Reply from Crest Nicholson
Good morning Amy, thank you for taking the time to share your experience with us. We strive for excellent customer service and we are happy to hear that you have had such a positive experience with Ali, she will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we look forward to welcoming you to your new home.
Great Team and great customer service
7 April 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your experience with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a great experience.
Reply from Crest Nicholson
Good morning Nikki, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had a positive experience.
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