Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more
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Review summary
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Reviews shaping this summary
Product is great and we have been regular buyers for many, many years to the point that where we are out walking, we look like ads for Craghopper. Many of the products in our latest two orders w... See more
It was straight forward to order the Craghoppers Kiwi trousers online.Delivery is also prompt.These are very comfortable and light trousers for either work or leisure. They come in a wide variety of c... See more
Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more
Company details
About Craghoppers
Written by the company
About Craghoppers
Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.
Mindfully Made
Written by the company
- At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.
Guaranteed For Life
Products that last a lifetime
At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.
Contact info
Basecamp, Mercury Way, M41 7RR, Urmston, Manchester, United Kingdom
- 0844 811 1022
- www.craghoppers.com
4.5
Excellent
13K reviews
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Great service
Great service , good product , good delivery service . Craghoppers are always very good to deal with.
24 July 2026
Quick service
30 July 2026
Quick delivery
Quick delivery, good choice of products, have been buying your stuff for many years now and they are still going strong.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Comparing products
Disliked not being able to make comparisons of a number of products/shirts
30 July 2026
Reply from Craghoppers
Hi there,
Thank you for taking the time to provide this feedback. Please be assured that this has been shared with the relevant team.
Kind regards,
Robynne
Beautifully comfortable warm clothing
31 July 2026
Always buy my trousers from Craghoppers…
Always buy my trousers from Craghoppers ,never been disappointed yet
31 July 2026
Dealt with Craghoppers a few times now…
Dealt with Craghoppers a few times now & always had good service.
25 July 2026
Really positive experience
Really positive experience. Online ordering was easy and quick and despatch and delivery were on time. Quality of product was as described online and fit true to sizing.
29 July 2026
I received what I ordered quite…
I received what I ordered quite promptly and it was just right
30 July 2026
Easy ordering and returns process
Easy ordering and returns process, good prices and good quality clothing
30 July 2026
Great Trousers
As usual, excellent trousers at a good price. Only weak point is Evri delivery performance.
30 July 2026
Good gear for all occasions
The products on line were at a good price, but. I get annoyed with the lure of 20% discount that never materialised.
Love the trousers- bought 3 pairs
23 July 2026
Overcharge issue has now been resolved.
Craghoppers took 2 payments for one pair of trousers. Trying to sort this is proving very difficult!
Can’t speak to anyone and emails are not being answered after sending screenshots of payments they took.
Would appreciate it if someone could contract me.
Their online staff are not are not responding to the problem.
30 July 2026
Reply from Craghoppers
We’re very sorry for the frustration and inconvenience caused by the duplicate payment and the difficulties you’ve experienced trying to resolve this.
I have now reached out to you via email so that we can assist you further. We apologise again for the inconvenience and appreciate your patience while we work to resolve this.
Kind Regards
Helen
Craghoppers Customer Services
Excellent quality as always
Excellent quality as always. Good fit and prompt delivery. Bargains available from the outlet.
No one cares about seasonal fashion, if you are in a muddy spot or getting rained on, does anybody really care if you are wearing “mocha, espresso or light brown!”
Functional well priced and fit for purpose is all that matters!
22 July 2026
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