Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product is great and we have been regular buyers for many, many years to the point that where we are out walking, we look like ads for Craghopper. Many of the products in our latest two orders w... See more
It was straight forward to order the Craghoppers Kiwi trousers online.Delivery is also prompt.These are very comfortable and light trousers for either work or leisure. They come in a wide variety of c... See more
Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more
Company details
About Craghoppers
Written by the company
About Craghoppers
Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.
Mindfully Made
Written by the company
- At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.
Guaranteed For Life
Products that last a lifetime
At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.
Contact info
Basecamp, Mercury Way, M41 7RR, Urmston, Manchester, United Kingdom
- 0844 811 1022
- www.craghoppers.com
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of Craghoppers clothing is…
The quality of Craghoppers clothing is outstanding. Their customer service is also excellent.
1 August 2026
Well made garments
Well made garments with fast delivered packages from a terriffic selection.
26 July 2026
Great item…
Great item…. As described and very good value for money
My favourite clothes hiking brand
2 August 2026
Great product
Great trousers, high quality, perfect fit, sale price was a bonus. Bought 3 different colours 👍
2 August 2026
Easy to order from the website
Easy to order from the website with quick delivery. One item faulty and easy to return and receive refund.
1 August 2026
Great clothes quickly delivered.
Easy to order and delivered quickly. Shorts and shirt fitted well and we're good quality.
31 July 2026
good product at reasonable price and…
good product at reasonable price and speedy delivery
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hi there.
Hi there.
You are asking me to post a review for an item never been received. Purchased online on the 23rd and my tracking number is H0054C0001021175 saying that it is in the custom since 25th.
Please. I don't want the item any more and I want my money back.
Please I need a full refund as soon as possible
Thanks
2 August 2026
Reply from Craghoppers
Hi there,
Thank you for taking the time to share your review.
We are sorry to hear of your experience and will be in touch with you directly to discuss this further.
Thank you again for your review.
Kind Regards,
Robynne
NEVER ARRIVED
NEVER ARRIVED, YU CARRIERS SENT IT BACK AFTER SEVERAL DAYS IN THERE HUB.
AFTER I CONTACTED THEM, AND YOURSELVES, ABOUT ITEM, YOUR AUTO BOT USELESS, KEPT GOING AROUND IN CIRCLES.
31 July 2026
Reply from Craghoppers
Hi there
Thank you for taking the time to share your review.
We are sorry to hear of your experience and will be in touch with you directly to discuss this further.
Thank you again for your review, Gary and we look forward to speaking to you soon.
Kind Regards,
Robynne
I’m very pleased with my latest…
I’m very pleased with my latest purchase of Men’s Kiwi Long Shorts, reduced to a more reasonable price by Craghoppers… my order arrived quickly too.
1 August 2026
The product is as it’s described keeps…
The product is as it’s described keeps me warm and dry
1 August 2026
Real value for money …
It was straight forward to order the Craghoppers Kiwi trousers online.Delivery is also prompt.These are very comfortable and light trousers for either work or leisure. They come in a wide variety of colours and have several pockets which are handy for carrying maps if you are hiking, mobile phone and everyday items you usually carry in your pockets. The material is also quick drying if it gets wet. The trousers also come complete with an adjustable belt as standard. These trousers represent good value for money and I would thoroughly recommend them.
1 August 2026
The buying experience was easy and I…
The buying experience was easy and I already the trousers would be excellent. Regular emails advising of special offers are also much appreciated.
25 July 2026
Great service and delivery times
The usual great service from Craghoppers, fast delivery, and also as a member, free P&P.
Package received on the 2nd working day.
1 August 2026
10 days since the order which has not…
10 days since the order which has not yet been delivered.
I emailed craghoppers 3 days ago & got a standard response, no progress on the delivery. They were supposed to be investigating with EVRI, but have heard nothing.
Will be instigating a request for refund via my credit card
1 August 2026
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience and will be in touch with you directly to discuss this further.
Thank you again for your review, and we look forward to speaking to you soon.
Kind Regards,
Robynne
Great experience
I have a great experience shopping with Craghoppers . Excellent quality clothing. Good design. Very convenient buying online , free delivery.
31 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.