Christopher Pratts Reviews 

6,465
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,177 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being extremely helpful, polite, and thoroughly knowledgeable when discussing various furniture options and specific room requirements. Many individuals highlight the exceptional customer service, noting that assistants provide detailed information and take plenty of time to understand individual needs. However, some customers also noted that the extensive selection of sofas, chairs, and other home furnishings makes browsing both comprehensive and straightforward for everyone. Visitors truly appreciate the relaxed showroom environment, where professional teams offer valuable guidance without ever applying any aggressive sales pressure during visits.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being welcoming, professional, and... See more

Product

People report positive experiences with product, highlighting the extensive range of stylish and high-quality... See more

Service

Consumers find service to be positive, highlighting knowledgeable and helpful staff who provide informative... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Leeds store on Saturday 12th September and received excellent service. Upon arrival we were greeted by a member of the team and then allowed to browse the store without interruption, un... See more

Rated 5 out of 5 stars

We didnt realise the sheer size of the place but it disnoffer exactly what we needed and would go again. With wonderful customer service from David T, we felt well informed about products, but not ove... See more

Rated 5 out of 5 stars

We have been looking for a sofa for quite a while and my sister suggested Christopher Pratt. The store was well laid out with plenty of sofas to choose from . Craig came across to help us he was f... See more

Rated 5 out of 5 stars

We visited the store to buy furniture for our summerhouse - we spotted two sun loungers of exceptional quality. We finally decided to buy making several calls to Craig who responded promptly / informa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Lighting Store
  5. Living Room Furniture Store

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(6,465)

1,149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Friendly Service

We recently ordered a bed frame from Christopher Pratts in Leeds. Chris was very helpful throughout the process. He took the time to explain the different options, answered all our questions and helped us choose the right bed without any pressure. The ordering process was straightforward, and the customer service has been excellent so far. We haven't received the bed yet, but based on our experience in the showroom, we are very pleased with the service.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dale was very helpful when ordering a new mattress and topper. Excellent customer service. I had researched the mattress I wanted and compared prices with many retailers and Christopher Pratts was the best price and the added bonus was free delivery.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and service

Had a great experience buying a couple of sofas at Christopher Pratts. David was really helpful, quickly identifying our style and what sofas would meet our tastes and requirements. He was friendly, professional, knowledgeable - and not pushy. They have a wide range, and reasonably priced for the quality.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank Dean Williamson…

We would like to thank Dean Williamson for all his help today when choosing the suit for our new home, he gave advice of all aspects of the furniture and was very patient whilst we decided which angle the furniture should go to. Thank you Dean.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

We love shopping at Christopher Pratts

We love shopping at Christopher Pratts, they have a really big range of furniture products to suit all budgets and it’s laid out so it’s easy to amble round.
We went in to look and ended up buying, thanks to Craig T-F ,very knowledgeable and helpful

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Our experience purchasing furniture could not have been better. Our sales assistant, Craig Thornton-Fletcher was very knowledgeable and extremely helpful and we felt very comfortable dealing with him. Nothing was too much trouble. We would not hesitate to recommend Craig or Christopher Pratts.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

David Johnson made the process so easy. His product knowledge is exceptional. Pratts offer a no pressure environment. Will
Shop again.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We were looking for a dinning table and got excellent service and knowledge from Andy , helped us change the chairs to what we needed ,
Thank you Andy

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good service today in Christopher…

Very good service today in Christopher Platts. Andy Aylesbury staff member was very polite, listened to our requirements. Showed us suitable mattresses, put no pressure on us and gave us time to try different mattresses out. I felt relaxed and trusted his opinions and comments on the various products. Happy with our choice of a new mattress.

31 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look