Cool 365 Ltd Reviews 

91
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being polite, efficient, and exceptionally knowledgeable during air conditioning installations and routine maintenance services. Many people appreciate that the hardworking installation team always arrives promptly on schedule, works very neatly, and thoroughly cleans up residential properties after completing the job. Some reviewers were not happy with minor communication hurdles, response delays, or initial survey oversights before major work started on their properties. However, consumers overwhelmingly emphasize that the exceptional standard of technical work, clear explanations, and friendly attitude make it a trustworthy business to highly recommend.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, courtesy, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Syd Smith , Mr Oliver Payne , Tyler And the Whole team of Cool 365 went above and beyond in their consultation, communication and superb Works , This Company is 100percent Reliable ,trustw... See more

Rated 5 out of 5 stars

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly bef... See more

Rated 5 out of 5 stars

One of our air conditioning units was hardly cooling. I suspected a loss of refrigerant, but am no expert. I contacted our original installers but was really unimpressed by their attitude and a frankl... See more

Rated 5 out of 5 stars

I used Cool 365 Limited for a residential air conditioning service and honestly couldn’t fault them. From the start, the communication was spot on. Really responsive, really clear, and booking... See more


Company details

  1. Air Conditioning Contractor
  2. Air Conditioning Repair Service
  3. Air Conditioning Store
  4. Air Conditioning System Supplier

Written by the company

Design, Supply, Installation, Service & Maintenance of Air Conditioning & Ventilation


Contact info

4.8

Excellent

TrustScore 5 out of 5

91 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(91)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Shane came to service my air…

Shane came to service my air conditioning. Super efficient on time as arranged . Friendly and helpful in every way . Very happy with this company and Shane the engineer was excellent. Will highly recommend to others and will use them for servicing my air con again . Very happy customer

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

It was a unusual pleasure to work with a company that delivers on their promise. Syd is very hands on, reliable and ensure the team understands the clients needs, including the importance of meeting deadlines. Highly recommended!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Very good reliable service

Very good reliable fast service. Kept us up to date about delivery of parts for fitting. Consulted with us regarding any changes to where the unit would be placed. Helped us mend a plumbing problem from a previous fitter. Cleaned all areas when finished and took any waste with them.

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly Professional

I have a Restaurant in Hampstead, during the recent heatwave one of Air Conditioners failed. I called Cool 365 (who came highly recommended from my neighbour)
Syd came out quickly to save us, correctly diagnosed the issue immediately and repaired the unit in one visit.
Professional, Intelligent, trustworthy and a very nice guy!
Would wholeheartedly recommend.

25 July 2022
Unprompted review

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