Consumer Cellular Reviews 13,883

What made my experience great was the fact of who easy it was to come to the Consumer Cellular Family. What, the service was exceptional and beyond. Had my phone on in less than 15 min. The only thing is I wished that I asked about was voice-mail.....I today, just seen, how to retrieve your voice-mail. I do have a question why did I get a an error message telling me my data was at a limit of 2.3. So where does this put me? Thinking I purchased a plan with unlimited phone,text and data.

We had a great experience transferring from another service, it was so good to talk to an American!!!! They walked us through everything with ease!!!!!

PHONE APP DOESN'T WORK!!!!!!!!!!! MORE GARBAGE!!!! ALSO SIM CARD ARRIVED TODAY AND MY ACCOUNT STARTED ON THE 17th!!!!!!! 10 DAYS OF NO SERVICE AND 10 DAYS LOST!! ALSO SIM CARD HAS WRONG PHONE NUMBER 0N IT!!!!!!!!!!!!!!! I LIVE IN TEXAS NOT SOUTH DAKOTA!! TOLD THEM THAT WHEN I ORDERED SERVICE!!! NOW THEY WANT $21 TO CHANGE MY NUMBER BY SENDING A NEW SIM!!!!!!!!!!!!!!!!!1 LIARS AND THIEVES!!!!!!!!!!!!!!!!!!!1 DO NOT USE THIS COMPANY!!!!!
THIS IS WHAT THEIR AI RESPONSE IS: Thank you for bringing this to our attention. We are very sorry for the issues you described with the app, SIM card, phone number assignment, and the delays that left you without service. This is clearly frustrating and not the experience we want for our customers. Please reach out to our customer support team as soon as possible so we can review the account details, correct the errors, and work toward a resolution.
THE PROBLEM IS THAT THEIR SO CALLED LIVE SUPPORT IS LACKING!!!!!!!!!!!!!!!!!!!! THEY STILL WON'T GIVE ME A TEXAS NUMBER!!!!!!! THE APP DOES NOT WORK!!!!!!!!!!!!!!!! I GET A BLANK SCREEN!!!!!!!!!!!!!!!!!

I ordered a Google Pixel 10a to replace my aging Motorola. The phone arrived as scheduled. The box contained instructions explaining several options for activating the eSim. Since no activation code was provided, I scanned the QR code shown on the instruction sheet. This initiated activation, and my phone was running in minutes. Overall, the process was seamless. I do wish there had been less confusion over which procedure to follow for activation, but otherwise, I have always been very pleased with Consumer Cellular's service.

Customer service is excellent. Shipping was prompt.

The chat agent was very, very patient and helpful. She walked this clueless 70 year old man through the entire process of setting up a new account with a new phone number with Consumer Cellular. It made what I thought was going to be a very difficult process very easy and "painless".

A great company, I just upgraded to a new phone and also added my granddaughters line to our account.
She was paying way too much with Verizon.

I wish all companies today used your business model. I was so pleased with CC that my wife also joined. Christina was the best! She stayed with me for quite a long time until I was up and running.

I was a customer with Consumer Cellular for about 3.5 years, and for most of that time, I had a good experience. Their customer service was generally helpful, and their basic plans are fine if you don’t need much data.

However, the way they handled my account when I left completely changed my opinion.

I switched carriers because I needed a more affordable unlimited data plan. The number porting process took a couple of days since it happened over a weekend, which is normal and not something I could control. The transfer ended up completing right around the end of my billing cycle.

Before that, I called Consumer Cellular ahead of time to confirm everything, and I was clearly told that my previous bill would be my final bill.

Then I got charged again.

When I reached out, they said that because the port completed on the first day of a new billing cycle, I was responsible for the entire month (~$65) even though I effectively used little to no service during that time.

What’s most frustrating is not just the charge itself, but the fact that:

I was told by their own representative that I would not be billed again

I relied on that information

And then I was still charged anyway

There was no effort to honor what I had been told, and they refused to prorate even a single day.

Being charged a full month due to timing outside of my control is frustrating, but being told one thing and billed anyway is what completely destroyed my trust.

If you ever have a billing dispute with Consumer Cellular, don’t expect them to be helpful or take accountability, even when their own representatives gave you incorrect information.

*I can't reply to Consumer Cellular, but I am aware of their billing policy. I canceled in March and have a second bill post cancellation due in May

I ordered my phone and service online, it was quick and easy to do. I got my phone quickly and had customer service help me set it up. I will be recommending this service to my friends!

Great customer service and saving over 65 dollars a month definitely would recommend

Lifelong customer with ATT. Got tired of their mumbo jumbo and crazy billing. Felt like a prisoner in my own phone. Tried to set up service with T-Mobile also a disaster 10 times over with terrible customer service and a huge waste of time. Then I found consumer cellular. Their support, organization, and service is so much better. Night and day from the other carriers.

I was paying too much for mobile service with my former provider and decided to make the switch. Though I tried to simply do it all online, the complications of old settings prevented a complete, successful migration to Consumer Cellular. Since there was a store just 10 miles away, I hopped in the car and received immediate, professional and competent support that involved contacting my former provider. One week later? Great signal, no issues, lower monthly bill. What's not to like?

I gave 3 stars ONLY because of my first call with CC was a disaster and wasted my time.
1st time: 22 minutes: CSR would not listen to me that my new refurbished phone will not give me the option to restart, only will turn off. He was trying to explain how to turn it off. I told him that that is what I was doing, using the side button and all the phone would do is turn off no option to restart. We went back and forth about this for several minutes. He told me to quit yelling at him. I told him I wasn’t yelling, yes maybe I did raise my voice, but he was not listening to what I was saying. He told me that both my phone are the same, Yes, I am aware of that that is why I ordered my 2nd phone so I wouldn’t have problems, but yet both phone do not act the same. He then emailed me a tutorial which did not work, it explained EXACTLY what I was doing and what he explained, and it was working so I still could not do a restart. It would just automatically shut off. Bad, bad customer service from this individual.

2nd call 7 minutes: I finally called back later in the day. This person I spoke with was listening to me and understood what I was saying. He was kind and courteous. He told me that even though both phones are the same, some phones do act differently due to software. Well that made sense to me. He than politely walked me through the process, and yes, it was different then my main phone.

CC’s Customer service is usually very good. This is the first time in over 10 years that I really had a problem like this and it won’t deter me from continuing to use CC. My suggestion is that if you get a CSR that is not listening to you, please wait for a while and call back. Chances are you will get a good CSR who will listen and solve your problem quickly and easily.

Last week I ordered the second iPhone I have purchased from CC. I have no complaint about how the transaction went. Service from CC is good. My problem is, I ordered this phone on Wednesday. It is now Monday and I do not have it. UPS said it would be here by last Friday. UPS, it seems, delivers when it feels like it and makes promises it cannot keep. Since this delivery requires a signature, I have to sit here and wait for them day in and day out. So long as CC uses UPS, I will never order any hardware from CC again.

Great company, fast service.

The CRS was very helpful and friendly. My phones had to be unlocked from my previous carrier and they called them and everything was working in about 30 minutes. I started the process on line but since my phones were locked I had to call in. Wait time was only a few minutes before a rep answered.

I have been with this company since my mid-20s (that's 20 years...yikes!). But there's a reason for that--CC makes everything user friendly, easy and affordable.

This is a wonderful upgrade. We replaced our Ace 5G phones with these and are very satisfied at the speed and performance.

The reps were wrong or misunderstood the problem I was having, so it made more sense to stop trying to fix it and just get a new phone. For some reason, I wasn't able to find a phone with decent internal storage on the CC website until recently. A few months ago the phones listed didn't do what I needed them to do - have 4 times the internal storage.