Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
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Review summary
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Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent... See more
Company replied
I am constantly surprised and pleased by the number of aids sold by Complete Care Shop. It is often difficult to find aids to make life easier if you have a range of disabilities. This retailer stocks... See more
Company replied
Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk..... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Reply from Complete Care Shop
Good afternoon
We're glad you enjoyed your experience. Thank you for your positive feedback!
Kind regards
Gary
Delivered properly i e met the delivery…
Delivered properly i e met the delivery person,goods handed over. Arrived promptly.
Ive not given the jar opener to son yet. I wonder the minimum size jars it will open.
I am glad i found your website
10 June 2026
Reply from Complete Care Shop
Good afternoon, Patricia
We're so glad to hear about your positive delivery experience and that you found our website! We hope your son enjoys the jar opener. We appreciate you sharing your feedback.
Kind regards
Gary
Reply from Complete Care Shop
Good afternoon, David
We are delighted you liked the product. We appreciate your positive feedback.
Kind regards
Gary
I needed a fully foldable rollator and…
I needed a fully foldable rollator and this was a great price, this rollator is so sturdy and very easy to fold, exactly what I needed.
Delivery was super quick, great communication and extremely happy across the board.
Thank you so much
22 June 2026
Reply from Complete Care Shop
Good afternoon, Elaine
We are so happy to hear our fully foldable rollator met your needs perfectly! It is wonderful to know you found it sturdy and easy to fold. We appreciate your kind words about our quick delivery and communication. Thank you for your positive feedback!
Kind regards
Gary
3 wheeled walker with seat.
My 3 wheeled walker with seat arrived safe yesterday. It was well packed and came with an instruction leaflet on how to assemble the handles. I have used it today and am happy with it. It folds down to fit inside my Kia Sportage boot. The only reason I’ve given it 4 stars instead is 5 is that it was out of stock and had to be reordered by the company before it was delivered to my address. A phone call or message to let me know would have reassured me. I rang twice to find out about delivery. I love the red colour!
22 June 2026
Reply from Complete Care Shop
Good afternoon, Pat
We are pleased to hear you are happy with your new 3-wheeled walker and its vibrant red color! We appreciate your feedback regarding the stock issue and lack of communication.
We recognise that waiting for an item can be frustrating, and we are reviewing our communication process to ensure customers are kept informed about their orders.
Kind regards
Gary
Service was excellent when I phoned…
Service was excellent when I phoned about damaged item.no
problem.replacement was with.me.in couple.days delivered.exactly.when they.said couldn't ask for.better.customer service.wouldnt hesitate to use again.
9 June 2026
Reply from Complete Care Shop
Good afternoon Norah
Thank you so much for your wonderful feedback.
We’re really pleased to hear that our team was able to resolve the issue quickly and provide a replacement without any hassle. It’s great to know everything arrived when expected and that you were happy with the service.
Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Kind regards
Jessica
Customer Experience Team
Item received promptly as ordered and…
Item received promptly as ordered and appears to be good. Disappointed with DPD delivery who delivered to a neighbour despite us being in and waiting for delivery.
22 June 2026
Reply from Complete Care Shop
Good afternoon Petera
Thank you for your review.
We’re really pleased to hear the item arrived promptly and that you’re happy with it so far. We’re sorry to hear about the delivery experience with DPD, especially as you were in and waiting. Your feedback is appreciated and will be passed on, as we’re always looking to improve the overall experience.
We hope you continue to be happy with your purchase.
Kind regards
Jessica
Customer Experience Team
My second purchase
My second purchase. Just as pleased, easy to order and arrived in a few days . Very good quality for both items and would certainly order again in the future
22 June 2026
Reply from Complete Care Shop
Good afternoon Linda
Thank you for coming back to us for your second purchase.
We’re delighted to hear you’re just as pleased this time around. It’s great to know you found the ordering process easy and that your items arrived quickly.
We really appreciate your kind words about the quality, and we look forward to helping you again in the future.
Kind regards
Jessica
Customer Experience Team
Great product, great price!
Bought this for a relative who has a downstairs bathroom and a broken arm! She’s struggling to manage stairs, especially at night, so this is just in case!
18 June 2026
Reply from Complete Care Shop
Good afternoon Valerie
Thank you for your kind feedback.
We’re so pleased the product is helping make things easier and safer. Wishing your relative a speedy recovery, and we really appreciate your support.
Kind regards
Jessica
Customer Experience Team
A very good produce
9 June 2026
Reply from Complete Care Shop
Good afternoon Ann
Thank you for your lovely review.
We’re delighted to know you’re enjoying the product. Your feedback is greatly appreciated, and we look forward to assisting you again soon.
Kind regards
Jessica
Customer Experience Team
Great item delivered in fast time
9 June 2026
Reply from Complete Care Shop
Good afternoon Raymond
Thank you for your feedback.
We’re pleased to hear your item arrived quickly.
We really appreciate your comments and hope to assist you again in the future.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon Diane
Thank you for your great feedback.
We're pleased to hear that you’re happy with the quality of your machine and that it was delivered quickly.
It’s always our goal to provide well-made products and efficient service, so your comments mean a lot to us.
If we can assist you further, please don’t hesitate to get in touch.
Kind regards
Jessica
Great price for my walking aid and…
Great price for my walking aid and delivered within 4 days despite ordering at The weekend
22 June 2026
Reply from Complete Care Shop
Good afternoon Stephen
Thank you so much for your kind feedback.
We’re delighted to hear that you’re happy with the price of your walking aid and that your order arrived quickly, even over the weekend.
We always aim to provide great value and fast delivery, so it’s wonderful to know we met your expectations.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards
Jessica
I was very pleased with my order
I was very pleased with my order, had 1 issue with an item missing, phoned customer services who was polite and happy to resolve my problem and my missing item was ordered straight away. Good value
18 June 2026
Reply from Complete Care Shop
Good morning Lisa
Thank you so much for your lovely review.
We’re really pleased to hear that you were happy with your order and found it to be good value.
I’m sorry again for the missing item, but I’m glad our customer service team were able to resolve this quickly for you.
Thanks again for your feedback.
Kind regards
Jessica
Customer Experience Team
The item was delivered promptly but…
The item was delivered promptly but unfortunately proved to be unsuitable. The return process was clear and very straightforward. We used the courier they suggested and were pleased with the communication and the collection.
1 June 2026
Reply from Complete Care Shop
Good morning Ramona
Thank you for taking the time to share your experience with us.
While we’re sorry to hear the item wasn’t quite suitable, we’re really pleased that you found the delivery prompt and the return process clear and straightforward.
It’s great to know that the courier service and communication met your expectations.
We truly appreciate your feedback and hope we can assist you again in the future.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good morning Joyce
Thank you so much for your kind words and for taking the time to leave such a positive review. We're delighted to hear that you had an excellent delivery experience.
Providing a smooth, reliable service is something we take great pride in, so it’s wonderful to know we met your expectations.
We look forward to serving you again in the future.
Kind regards
Jessica
Customer Experience Team
Timely service.
I repeated one item from my previous order after finding out how wonderful the cooling gel insoles actually were. I was so pleased to receive them quickly as they make all the difference to me in this weather. It is always easy to order with Complete Care Shop and the products are of such high quality. I depend on this shop to make my life easier and the prices are good.
18 June 2026
Reply from Complete Care Shop
Good afternoon Christine
Thank you so much for your wonderful review.
We’re delighted to hear how much you’re enjoying the cooling gel insoles and that they’re making such a difference, especially in the warmer weather. It’s great to know your repeat purchase arrived quickly and met your expectations.
We’re also really pleased that you find ordering with Complete Care Shop easy and that our products, quality, and pricing help make life a little easier for you, that’s exactly what we aim for.
Thank you again for your continued support.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
We're glad to hear you received your order quickly. We appreciate your feedback on the construction plan.
Warmest regards Nina
The Customer Experience Team.
Complete care shop
It was easy to order my items, cheaper than I'd anticipated and arrived quickly and in great condition. Good quality too.
4 June 2026
Reply from Complete Care Shop
We are so pleased to hear that your ordering experience was easy and that your items arrived quickly and in great condition. Thank you for your kind feedback!
Warmest regards Nina
The Customer Experience Team.
Excellent choice
Excellent choice, immediate response and delivery within a couple of days. Highly satisfied. Thank you.
19 June 2026
Reply from Complete Care Shop
We are so glad to hear you had such a positive experience with us. Your kind words about our service are truly appreciated.
Warmest regards Nina
The Customer Experience Team.
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