I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
RetailMeNot's been making 'add-to-cart' effortless since 2006 – whether you're shopping through our website, browser extension, or RetailMeNot Rewards app. We've built relationships with Fortune 500 retailers in clothing, beauty, travel and tech to secure exclusive codes and cash back offers for you. Our buying guides are trusted by NBC News, Forbes, AARP and Good Morning America. In-house experts hand-verify deals and remove ended codes ASAP. Shop with us, and every purchase becomes a smart one!
301 Congress Ave, 78701, Austin, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used Rakuten (was Ebates) for years with great success. They credit my account nearly immediately and send quarterly checks without fail. I cannot say this about Retailmenot. I have received zero cash back. Like other reviewers, Retailmenot has stated that the vendor did not approve my purchase and that I would have to submit receipts and proof of purchase. Who has time to do this? What a fraud. Do yourself a favor and use Rakuten. And, no, I am not affiliated with them in any way. But I abhor companies like this who abuse consumers trust and clearly have no intention of paying out what they promise.
UPDATE:
Retailmenot just replied to my review that their service works 99% of the time. However, of all of the many shopping trips I opened (approximately 10-20 before I gave up and stopped using their site), literally 0% paid any cash back. So I'm not sure where they get their numbers. I'm guessing they pull them out of thin air or some other less mentionable location...

Reply from RetailMeNot
Get lots of emails from them. Ignore all my attempts to contact them.

Reply from RetailMeNot
ONE STAR TOO MANY!
Not an honorable company. You have to wait 45 or more days before you get your cashback.
If you wait the 45 days before you contact them, I hope you kept ALL emails from the company to want to get cashback from. You have to keep all the emails until you get your cashback. That can be 45 days or more. If you have to write in for your refund, you have to attach the confirmation email from the company you did business with, even if you use *their* confirmation email which has all the same information. If you send them their email you still have to send the confirmations. Their site acknowledges that you made a purchase through one of their sponsored merchants, but you still have to fight for the cashback.
I have had problems with a few different purchases, written in with proofs and they promised that they would manually add my cashback. I trusted them to keep their word and got rid of all the backup. Only to find out later, no added cashback. I have lost probably less than $10 cashback, but I can use that.
Please!! Do not trust them. I cannot speak for other cashback companies, but I know that this one in not honorable.
11/20/2020 update
I would like to change my review of RetailMeNot but cannot. I got a reply from them stating things that were already on their site. “It’s not our fault. It’s theirs. Or yours. Or anyone else’s but ours.” I have already canceled my account with them, first making sure that I got my cashback due me. If other cashback companies can give you cashback in less than 45 days without the hassle, I still can’t understand why they have such a problem.
Has anyone else read all the reviews? More negative than positive. As one reviewer stated – GO TO RAKUTEN. There are no problems with them.

Reply from RetailMeNot
I always shop on retail me not. I earned $98 back. I do not know why people are saying its not working it definitely works for me. I love it.

Reply from RetailMeNot
I havent got a single deal that works but yet it says theres 100s of people who used it today. Stop capping those numbers are fake and i think the whole thing is fake too

Reply from RetailMeNot
I received an email from Retail Me Not saying my rebate account has been red flagged. When I contacted them I was given a generic answer of there was suspicious activity on my account. I was very concerned that my account had been hacked because I hadn’t used the rebate account in over 2 years. I sent all the info to customer service that was asked of me and was told again my account was suspended and I would no longer be able to qualify for rebates. I continued to ask why and was never given an answer and now they have ignored my emails.

Reply from RetailMeNot
What a waste of a site. I have for a few years been referring to this site while shopping online to see if there are any available coupons. They have coupons for all sorts of sites/retailers, large and small, but I have only ONCE found a code that actually works here. I also dislike that every time a visitor clicks on the button to See or Copy a code, the site is programmed to open the retailers site in a new tab (I'm assuming pay-per-clicks or affiliate marketing is to blame for this behavior), while also reloading the page and popping up a modal/box where visitors must click a Copy button, again.
Garbage site set up simply for selling ads and tracking visitors. Don't let them waste your time.
You'd do better just setting up a garbage email account to sign up for a discount code directly from a retailers site.

Reply from RetailMeNot
This review is for the % cash back offers. I have found that about 50% of the time, I have to contact their customer service to receive the cash back. At that time, you need to provide proof that you actually made a purchase so keep your email confirmations. Also, they usually blame me for not following their link (which I always make sure to do) or the company for not notifying them of the purchase. They also make you wait 45 days before they will do anything. I guess they are counting on many people not remembering after 6 weeks especially since it's just a few bucks.

Reply from RetailMeNot
The retailmenot extension always finds me more discounts than manually scavenging through coupon codes. I am quite impressed by their coupon codes and cash back! I don’t know why people are posting negative reviews for invalid coupon codes...that’s going to happen! Done coupon codes will work, some won’t because they’re either expired or user-submitted. People also need to realize that some websites don’t really have coupons so you’ll be less likely to find coupons for then even with the extension. I’ve only had positive experiences with the extension. Keep those coupons coming!

Reply from RetailMeNot
Will not let me collect my cashback! So they got paid for my clicks, but they won’t give me the money that I earned. They keep telling me to put in a valid phone number and then get the text validated and it still will not let me move on to collect my money that I’ve earned. I will be contacting the attorney general right away!!!!

Reply from RetailMeNot
I cannot get rid of their junk mail which I never signed up for. I hope someone starts a collective law suit.

Reply from RetailMeNot
Hrblock software, retailmenot sell $35(after 35% discount). Same time, Amazon, Walmart sell same is only $22, retailmenot should lower than 1 star.

Reply from RetailMeNot
NOTHING EVER WORKS! Stores don’t accept the codes online or in person! This has been taken over by some other company in Nigeria I’m guessing?? Because it used to be decent ...

Reply from RetailMeNot
They initially kept their promise and gave cash back for ~80% of the offer activated. But lately (last 2-3 months), they completely stopped processing any activated offer. I contacted their customer service, but they said 45 days are needed to process a cash back, but in reality more than 90 days have passed and never got cash back for any purchase. Turned out to be a complete fraud!

Reply from RetailMeNot
RetailMeNot displayed a promotion for $50 off at HotTubWorks. When I contacted the company, they new nothing about it. RMN should back up any offers they display on their site. Wont use it anymore because who knows if the offers are legit or not. BAD business practice, trading credibility for traffic. Need to contact FTC. re false advertising...
How many other fake ads are on the site I wonder.

Reply from RetailMeNot
They claim you can redeem into your venmo account and when I try to redeem the only option is PayPal. Unable to contact anyone for help. Would not recommend. Horrible customer service

Reply from RetailMeNot
I installed the extension today and was SUPER excited as I often use Chewy.com and have more than one pet so I always end up spending SO MUCH MONEY THERE. I ALWAYS LOOK UP CODES TO use as I am always on the hunt to save money and I noticed that on the Retailmenot website, there was several very good coupons for Chewy.I did not hesitate to get the extension and login in all just to COMPLETELY WASTE MY TIME. This is exactly like HONEY who also claims they find all the codes and apply them. I have never gotten neither to apply the codes right so I am getting ready to delete both of these pieces of PURE GRADE A CRAP!!!!!!!!!!!!!!!!!!!

Reply from RetailMeNot
I have contacted retailmenot multiple occasions to remove me from their mailing list and they do not respond. Under the CCPA, I will be seeking compensation as these requests have repeatedly been ignored.

Reply from RetailMeNot
pretty average experience , was looking for coupons for a product and all the links they offered didnt actually work so carried on googling and finally found a verified deal elsewhere

Reply from RetailMeNot
**In response to the thieves- yet again a typical generic BS response as I clearly did not use my actual name for them to know who I am! They don't even respond to BBB complaints that speaks volumes! Disgusting! Steer real clear of these frauds!!!
The reviews speak volumes! Absolutely deplorable BS scam of a site....How many times does someone have to chase them for cashback that I am owed!!!! One scripted excuse after another with the most inept customer service, I'm looking at you Mark and Nolan!! Avoid these scammers like the plague they steal the cash back you are entitled to!!!! Thieves!!! Shut them down already!!

Reply from RetailMeNot
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.