I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Long time user of their browser extension and always activate the cash back before I make a qualified purchase. I also receive an email each time I activate. Noticed my cash back balance hasn't increa... See more
Company replied
This is a bunk company ... Only when it comes to redemption. The codes and discounts at time are worth it ... But the cash back is a total scam. I have literally been waiting for almost 2 months and I... See more
Company replied
I have multiple cash back offers that are past the 45 days , I have sent proof of orders, screenshots, delivery notifications... as requested by RMN twice, yet issues still not resolved. My offers... See more
Company replied
Company details
Written by the company
RetailMeNot's been making 'add-to-cart' effortless since 2006 – whether you're shopping through our website, browser extension, or RetailMeNot Rewards app. We've built relationships with Fortune 500 retailers in clothing, beauty, travel and tech to secure exclusive codes and cash back offers for you. Our buying guides are trusted by NBC News, Forbes, AARP and Good Morning America. In-house experts hand-verify deals and remove ended codes ASAP. Shop with us, and every purchase becomes a smart one!
Contact info
301 Congress Ave, 78701, Austin, United States
- www.community.retailmenot.com
3.4
Average
241 reviews
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Hrblock software
Hrblock software, retailmenot sell $35(after 35% discount). Same time, Amazon, Walmart sell same is only $22, retailmenot should lower than 1 star.
11 March 2020
Unprompted review
Reply from RetailMeNot
Hi there, thank you for your feedback! With H&R Block, they set the prices of their products on their site. With store retailers, they might be able to offer a lower price based on their agreements as they are selling their products to consumers as a third party. We apologize for any inconvenience that may have been caused with purchasing the H&R Block product on their site but if you have any other questions or concerns, please feel free to reach out to us at support@retailmenot.com.
NOTHING EVER WORKS
NOTHING EVER WORKS! Stores don’t accept the codes online or in person! This has been taken over by some other company in Nigeria I’m guessing?? Because it used to be decent ...
28 February 2020
Unprompted review
Reply from RetailMeNot
Hi there, thank you for your feedback. We're sorry that you have had this experience with using our site and not being able to find a valid code or encountering store associates refusing to accept codes. RetailMeNot remains headquartered in Austin, Tx and we are ready to assist you with any codes or offers that you have difficulties with at support@retailmenot.com. Please feel free to reach out to us at any time!
complete fraud!
They initially kept their promise and gave cash back for ~80% of the offer activated. But lately (last 2-3 months), they completely stopped processing any activated offer. I contacted their customer service, but they said 45 days are needed to process a cash back, but in reality more than 90 days have passed and never got cash back for any purchase. Turned out to be a complete fraud!
22 February 2020
Unprompted review
Reply from RetailMeNot
Hi Ray, we're sorry to hear that you have not received the rewards for your cash back activation and purchase within the 45 day window. If you would like to contact us at support@retailmenot.com and we would be happy to manually review any purchases that are outside of the processing window.
RetailMeNot displaying NON Existent Offers
RetailMeNot displayed a promotion for $50 off at HotTubWorks. When I contacted the company, they new nothing about it. RMN should back up any offers they display on their site. Wont use it anymore because who knows if the offers are legit or not. BAD business practice, trading credibility for traffic. Need to contact FTC. re false advertising...
How many other fake ads are on the site I wonder.
19 February 2020
Unprompted review
Reply from RetailMeNot
Hi Jock, we're sorry to hear about this experience that you had with using an offer for Hot Tub Works that you found on RetailMeNot. At this time, we do not have a direct partnership with Hot Tub Works so the codes on our site have all been user submitted. When we receive user content, the code or offer may be valid at the time of submission however, there are often no expiration dates with those offers. That does not allow for the invalid offers to come down when necessary. We will have our moderation team review this page and remove that invalid content. If you have any other question or concerns, please feel free to contact us directly at support@retailmenot.com.
They claim you can redeem into your…
They claim you can redeem into your venmo account and when I try to redeem the only option is PayPal. Unable to contact anyone for help. Would not recommend. Horrible customer service
18 February 2020
Unprompted review
Reply from RetailMeNot
Hi Julie, we're sorry to hear that you were not able to access the Venmo option when choosing to redeem your rewards. We did experience a temporary outage with Venmo earlier this month however, that has now been resolved. Also, if you are using an older version of our mobile app, that option will not be visible to you so we do recommend downloading the newer version of our app or visiting your RetailMeNot profile through your mobile browser so that the option is visible to you. If you have any other questions, please contact us either at https://help.retailmenot.com/s/ or directly at support@retailmenot.com.
I installed the extension today and was…
I installed the extension today and was SUPER excited as I often use Chewy.com and have more than one pet so I always end up spending SO MUCH MONEY THERE. I ALWAYS LOOK UP CODES TO use as I am always on the hunt to save money and I noticed that on the Retailmenot website, there was several very good coupons for Chewy.I did not hesitate to get the extension and login in all just to COMPLETELY WASTE MY TIME. This is exactly like HONEY who also claims they find all the codes and apply them. I have never gotten neither to apply the codes right so I am getting ready to delete both of these pieces of PURE GRADE A CRAP!!!!!!!!!!!!!!!!!!!
18 February 2020
Unprompted review
Reply from RetailMeNot
Hi Amy, we're sorry to hear about this experience that you had with using the RetailMeNot Genie browser extension to search for a discount on your Chewy order. At this time, we do not have a direct partnership with Chewy so the codes on our site have all been user submitted. When we receive user content, the code or offer may be valid at the time of submission however, there are often no expiration dates with those offers. That does not allow for the invalid offers to come down when necessary. We will have our moderation team review this page and remove that invalid content. If you have any other question or concerns, please feel free to contact us directly at support@retailmenot.com.
I have contacted retailmenot multiple…
I have contacted retailmenot multiple occasions to remove me from their mailing list and they do not respond. Under the CCPA, I will be seeking compensation as these requests have repeatedly been ignored.
28 January 2020
Unprompted review
Reply from RetailMeNot
Tyler, we're sorry to hear that you're having trouble unsubscribing. Please email us at https://help.retailmenot.com/s/contactsupport if you're still having difficulty. In the event you have not yet submitted the unsubscribe form, you may do so at this link https://www.retailmenot.com/everyday/unsubscribe.
pretty average experience
pretty average experience , was looking for coupons for a product and all the links they offered didnt actually work so carried on googling and finally found a verified deal elsewhere
27 January 2020
Unprompted review
Reply from RetailMeNot
Hi Brian, thank you for your feedback! We do apologize that you were not able to find an offer that worked for you on our site but we do appreciate the feedback as we work to improve the experience for all customers to be able to save with ease.
Frauds!!
**In response to the thieves- yet again a typical generic BS response as I clearly did not use my actual name for them to know who I am! They don't even respond to BBB complaints that speaks volumes! Disgusting! Steer real clear of these frauds!!!
The reviews speak volumes! Absolutely deplorable BS scam of a site....How many times does someone have to chase them for cashback that I am owed!!!! One scripted excuse after another with the most inept customer service, I'm looking at you Mark and Nolan!! Avoid these scammers like the plague they steal the cash back you are entitled to!!!! Thieves!!! Shut them down already!!
23 January 2020
Unprompted review
Reply from RetailMeNot
Hi there, thank you for reaching out to us! We're sorry to hear that you encountered difficulties with your cash back rewards in using one of the offers on our site. In reviewing previous communication from you through other channels, we can see that we did offer support and information about your cash back offer through those channels but the additional assistance was rejected although we did provide information that your rewards were approved and would be paid out to you. If you do have any other questions or concerns, please feel free to reach out to us again. We're happy to help.
Spammers!
Spammers!
noreply at 56ffz0.top
noreply at wegamelol.top
noreply at zhongguoticai.top
noreply at sgpdkg.top
noreply at sc570l.top
The same email over and over and over and over and over and over again
I never signed up for your junk so please stop abusing me by email.
You dont have the decency to remove me off your hit list - I have lost count of the amount of removal request I have sent
15 January 2020
Unprompted review
Reply from RetailMeNot
Hi Curly, we apologize for any inconvenience that may have been caused by receiving emails from those email address. All communication from RetailMeNot does come with from an email address ending in an @retailmenot.com domain name. Any other emails claiming they are from RetailMeNot but do not come from an email ending in that domain are not legitimate emails and are phishing emails by fraudsters. We ask that you report those emails to us at support@retailmenot.com as well as mark them as spam in your inbox so that your email provider can begin to filter those emails out automatically.
RetailMeNot seems like a scam (REVISED)
AFter writing this review below, CS team finally resolved the issue, it was glitches in their software. Several months ago, CS team was so slow in responding and not helpful...something changed, and responses truly were within 24hrs, and they were very helpful. I upgraded my review from 1 star to 4 stars accordingly. The system still has glitches though, for example, I bought a bunch of stuff at Lowes, and one item was defective, I went into store and exchanged it for a new one. RetailMeNot showed the entire order was returned, and therefore would not give me my credits. They said I had to give them all receipts for review. but who can go through all this for $10? So beware, there will prob. always be some gltiches like this, but if the compnay continues on this path, hopefully it will be succuessful.... CS means everything when things go wrong.
RetailMeNot seems like a scam
I followed the rules perfeclty. I based my purchase decision on the cash back they offered... waited the 45 days, and NEVER got ANY of the cash back on the 3 purchases I tested the service on. Customer service takes forever to email you back, and so far, they cant resolve anything, despite them saying they could...
13 January 2020
Unprompted review
Reply from RetailMeNot
Hi Bg, we're sorry to hear that you have encountered an issue with your cash back offers through RetailMeNot's cash back program. We definitely want to help! We do answer all emails and voicemails within a 24 hour period and are available over chat Monday-Friday from 9:30 AM - 5:30 PM CST so please reach out to us for more assistance. We would love to help you get your rewards!
got a 15% off macys instore coupon
got a 15% off macys instore coupon off my phone my belt was 60$ and they had a sale and i had a coupon, it was a reversable tommy hilfiger belt and i got it for 19.99$
22 December 2019
Unprompted review
Reply from RetailMeNot
Hi John!
Thank you so much for your review! We're happy that we were able to help you save on your Macy's purchase. We hope we can help you save again in the future!
Unwanted Litter
Continues to send me advertisement litter, even after taking my address off their mailing list. Now it just says a different address on it. (They print the same amount for the post office to deliver - talked to them about it)
This has happened over multiple years over multiple locations.
Have to waste my time making sure a bill isn't lost between it's pages every time.
27 November 2019
Unprompted review
Reply from RetailMeNot
Hi No, we're sorry to hear that you are continuing to receive mailers after you requested to be unsubscribed. If the mailer does not have your address on it then then USPS should not be delivering to that address as it is not the correct recipient. Each unsubscribe request is specific to each address as we understand that the people living at that address can change and some might want the mailer while others might not. If you would like to email your mailing address to support@retailmenot.com then we would be happy to escalate the issue so that the post office is no longer delivering incorrect mail to you.
Update from 1 to 3 stars
Update: The company did "reinstate" my account so I have changed from 1 star to 3 stars. I will wait to see how easy it is to redeem the e-gift card before I change the rating to anything better than average.
I tried RetailMeNot after they were featured on the TODAY show and it was a complete joke. They are not giving you any deals...20% cash back = $0 because they refuse to pay, citing "...aggressive security measures in response to the recent creation of several new accounts." I only created ONE new account. If they meant in general, my question is how did they not anticipate being inundated by the creation of several new accounts when you make a point to be featured on the TODAY show? Perhaps they should rebrand as Brains-In-Our-Heads-Not.
For legitimate savings and excellent customer service use Rakuten. They are always quick to respond to inquiries and actually produce results and pay you!
19 November 2019
Unprompted review
Reply from RetailMeNot
Hi Christine, we're sorry that you had this experience in using our site. We have reached back out directly to you via email to update you as to the status of your account. If you have any further questions, please feel free to reach back out to us at support@retailmenot.com.
I have made several attempts to redeem…
I have made several attempts to redeem my rewards and have been unable to. I've had to have customer support place the money back to my account after it remained in limbo because it wouldn't go through to my PayPal account. I was told by customer service that my email for PayPal must be incorrect. I contacted PayPal and nothing is wrong with my account. I've been ache to use my account without any issues to send and receive money without issue except for the issue with RetailMeNot! I tried to redeem a gift card and once I hit submit an error screen came up. I am no longer able to see the credit cards available. Again...... Can't redeem!!! I have venmo and it had been active duty 2 years yet it's not an option, even though it's supposed to be on RetailMeNot. I've never had so many issues. I'm glad that I've been using Rakuten because there is never an issue with redeeming my cash back.
19 November 2019
Unprompted review
Reply from RetailMeNot
Hi Laverne, we're sorry to hear about the trouble that you have been having in not being able to redeem your rewards. If you would like to contact us again at support@retailmenot.com, we would be happy to walk through redeeming your rewards with you to help troubleshoot any errors. Venmo is an option available through our mobile and desktop browser site as it is not yet compatible with our app quite yet.
cash back is a scam..
cash back is a scam... havent received anything, and didn't use ebates, so now i lost that money! not using i again!
12 November 2019
Unprompted review
Reply from RetailMeNot
Hi Anthony, we're sorry to hear about the trouble you have had with your cash back offer. If you would like to contact us at support@retailmenot.com then we would be happy to look further into your case.
RetailMeNot created FAKE coupons codes…
RetailMeNot created FAKE coupons codes for our online store. These coupon codes never existed (in the 15 years I've been with my company). We've had customers who tried using these codes and have been taking it out on our company for "listing false advertising on RetailMeNot". I submitted a case to have all references to our company be removed from their site. Before you attempt to use one of their *FAKE* coupons, check with the actual company to verify the coupons are real.
4 November 2019
Unprompted review
Reply from RetailMeNot
Hi there, we're sorry for any frustrations that this may have caused you. We have removed the offers from our site. Users and community members have the ability to share offers on our site so any offers that were invalid might have been shared to us as we do not create any kind of offer for a merchant where we do not have a direct relationship. If you see any other offers that are fraudulent or invalid, please let us know at support@retailmenot.com.
I absolutely despise these!
I absolutely despise the red plum/retail me not everyday papers they are always such a mess, they are a waste, and clog up the mailboxes. I absolutely hate them. You can unsubscribe from them and then usually about a year later they’ll go ahead and resubscribe your address. They take it upon themselves to subscribe your address even though you yourself never signed up, it should be something that only people who want it can subscribe to. They shouldn’t force it down everybody’s throat’s
29 October 2019
Unprompted review
Reply from RetailMeNot
Hi Christy! We're sorry for any frustrations or inconveniences caused by receiving the RetailMeNot Everyday mailer. Once your address is removed from the distribution list, it does take 5-6 weeks for the mailer to stop completely and the removal is effective for 5 years. If you would like to contact us at support@retailmenot.com, we would be happy to further research your address.
they say no code needed and transfer me…
they say no code needed and transfer me to website where they make moneyper click but its the same price . This company cant be trusted
25 October 2019
Unprompted review
Reply from RetailMeNot
Hi Steve! We're sorry for any issues that you have had with using offers on our site. Any of the offers that say that there is no coupon code needed are Sale Alerts which are promotions hosted directly on the merchant's site. Sometimes these offers can change without notice but you are always welcome to contact us so that we can give you more information about an offer.
They used to honor cash back
They used to honor cash back. My last two online cash back and in-store offers were not paid. I took a picture of receipt IN STORE and submitted it through app immediately. Somehow they claim it was not received. Do yourself a favor and USE EBATES (Rakuten). I have never had a problem getting paid from them. Now comes the generic reply email to contact customer services which has been done multiple times
22 October 2019
Unprompted review
Reply from RetailMeNot
Hi Alyssa! We're sorry to hear about the issues that you have had with your in-store cash back offers. We would love to look into this further however we would need your personal account information in order to escalate this issue accordingly. If you would like to email us at support@retailmenot.com, we're happy to follow the next steps.
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