I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding. Life happens,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
Excellent service. My account was easy to set up and the customer service is second to none. When I have contacted customer services, the staff have been super friendly and answered every question I h... See more
Company replied
I had an issue that was quite important to me. It was not straightforward. Once I had explained the situation to a member of staff at Commsave, they ensured that my request had a satisfactory outcom... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great company very friendly
27 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tracey,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be great company very friendly people.
Thank you again for such a lovely review.
Many thanks,
Commsave
These guys are amazing
These guys are amazing. Despite my previous credit issues, they are the only ones who stepped up in my greatest time of need after they saw i was earning and able to repay and thus gave me 2 loan on separate occasion. I have repaid their faith by making on time payments everytime.
Would highly recommend
Thank you
24 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Simon,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have found our service to be amazing we are so pleased that you have had a excellent experience and that you would highly recommend.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fair lending and easy to understand…
Fair lending and easy to understand interest rates and repayment schedules. Response time is quick and customer experience is excellent. Highly recommend to anyone considering a loan .
21 November 2025
Unprompted review
Reply from Commsave Credit Union
Hi Deborah,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That fair lending is easy to understand and with quick response times and excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Really helped when I needed it the most.
24 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Michael,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That we really helped you when you needed it the most.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great service
Great service, really easy, quick and convenient. Would happily try for services again
1 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mark,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a great service and easy quick and convenient.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very quick response ..proffesional…
Very quick response ..proffesional approach and very helpful
3 December 2025
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be A very quick response with a professional approach and very helpful.
Thank you again for such a lovely review.
Many thanks,
Commsave
Absolutely first class
Absolutely first class. Everything can be done via the app, very quick & simple. Their customer service is second to none and the staff are incredibly helpful and friendly. Highly recommend Commsave.
15 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi John,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we are absolutely first class.
Everything can be done via the app, very quick & simple.
With customer service that is second to none and our staff are incredibly helpful and friendly.
Thank you again for such a lovely review.
Many thanks,
Commsave
I would recommend CommSave to anyone
I would recommend CommSave to anyone. A great way to save. Nothing difficult.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Naseem,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you would recommend Commsave to anyone. with a great way to save for members.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great direct from pay, savings and loans.
I save directly from my wages for my savings account and also for my grandchilds future. Access to my accounts is simple via the Internet or their app. I get instant transfers into my current account of any amount I may require. Commsave have paid 4% interest the last 2 years. Way more than most instant access savings accounts. I can't fault them. I even won £50 on their £1 a month lottery. I would strongly recommend them to anyone, especially direct from pay. I also know people who frequently take loans from them and pay directly from their pay at very competitive rates.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you like to save directly from your wages and helping toward your grandchild's future. We are always on hand to help and advise members.
With simple access to your account and instant transfers
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave have been a lifeline.
Commsave have been a lifeline for me during these challenging times. They are always easy to deal with and quick with their responses regarding loans and other matters. Would recommend to everyone.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gareth,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that we have been a lifeline for you during challenging times.
We are always easy to deal with and quick with our responses regarding loans and other matters. you would recommend to everyone.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Have been with Commsave for a few years…
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and website. Their loan process is pretty straightforward to and I have been able to take out a few loans when I have had unexpected expenses. Their interest rates are pretty reasonable so it makes it easier to top up on repayments.
One lovely point is their support of our charity, enabling us to purchase Christmas presents for children facing hardship.
I have referred a few people to them, I cannot recommend them enough.
5 December 2025
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you have been with ourselves for many years & that we have enabled you to save.
With straight forward loan services to help with unexpected circumstances supporting charity is at the heart of Commsave and a important part of our values.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Absolutely stunned with the service and…
Absolutely stunned with the service and interest rates on range of loans. this company is genuinely helping a lot of Individuals in need of support personally I have gained a lot of help from commsave in my difficult times and strongly recommend each and every individual who is seeking for help and support I really proud to be a commsave member thank you all at commsave. 👍
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Ahmed,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Absolutely stunned with our customer service, The interest rates on our range of loans.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very efficient and customer focussed…
Very efficient and customer focussed company,always seeking to help with service and well considered products
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mr Ashton,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
very efficient with customer focussed staff & company that are always seeking to help members.
Thank you again for such a lovely review.
Many thanks,
Commsave
I give commsave a 5* rating cos they…
I give commsave a 5* rating cos they have been absolutely brilliant when I’ve needed them most without them I couldn’t of solved half of my issues they are so good and I would recommend them to anyone
23 April 2026
Unprompted review
Reply from Commsave Credit Union
HI Sarah,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you have found ourselves absolutely brilliant when you needed us the most and we are elated that we have been a good support for you.
Thank you again for such a lovely review.
Many thanks,
Commsave
Well I can’t give 5 stars because even…
Well I can’t give 5 stars because even tho I was saving with them every month religiously without fail they stil refused to give me a loan whereas clockwise didn’t hesitate . So I decided to not use Commsave again for now . But in terms of usability and customer service they are great .
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kat,
Thank you for taking the time to leave your 4* review
We are happy that you found your recent call with Commsave to be that you have experienced great customer service, with regards to loan we sometimes have to make decisions that are fair and responsible, this doesn't mean that you cant apply for a loan in the future.
Thank you again for your review.
Many thanks,
Commsave
Great service
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Great service throughout.
Thank you again for such a lovely review.
Many thanks,
Commsave
Amazing team
Amazing team, so helpful and really understanding. Easy processes from start to finish, even with changing circumstances they’re here to help! Part of a community and always welcome.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Verity,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
An amazing team, who are so helpful and really understanding. Easy processes from start to finish, even with changing your circumstances we are always here to help
Thank you again for such a lovely review.
Many thanks,
Commsave
The Best of the Best.
Commsave Credit Union are excellent for all your saving and borrowing needs. I find them friendly , helpful, open and honest. Whether you ring, write or email you get a quick response with a qualified answer. There is no flannel or jargon just an excellent positive engaging union. I think in a Credit Union you want easy access, 2 way communication and answers to your questions. I would whole heartedly recommend Commsave Credit Union where you will feel a valued customer, your money is safe and secure and all transactions are swift and complete , giving 100% reliability and confidence .
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Andrew
Thank you for taking the time to leave your 5* review
We are happy that your recent call with Commsave to be excellent for savings and loans, helpful open and honest staff, and all queries dealt with in a friendly and professional manor. Thank you for the recommendation.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always find the app easy to use and…
Always find the app easy to use and when I have had to get in touch by phone and in person found the staff welcoming, helpful and knowledgeable . Customer serveice is excellent too. Would recommend Comsave to anyone.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that your recent call with Commsave to be that you have found the app to be easy to use, with welcoming staff who are knowledgeable & excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
So easy quick and simple to use
So easy quick and simple to use. Excellent service highly recommended
10 March 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sean,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
So easy quick and simple to use with very Excellent service highly recommended
Thank you again for such a lovely review.
Many thanks,
Commsave
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