I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding. Life happens,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service person Sam was very clearly spoken and dealt with my wuery very quickly. She empathised with my concern and explained what has occurred. She remedied the problem immediately as sh... See more
Company replied
Brilliant service with brilliant staff. So easy to manage, either to arrange a loan or check savings. Enquiries are answered very quickly with concise responses. Would recommend to any qualifying pers... See more
Company replied
Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always had a positive experience when…
Always had a positive experience when contacting Commsave, very quick service, easy to use and negotiate online platform, easy to contact over the phone or email as well if needed
Commsave has always been there when I needed them.
Excellent service cannot fault them
5 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Julia,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have Always had a positive experience with ourselves & easy to use online platforms and quick to reach us by phone.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Tajinder,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you Enquiry was dealt with quickly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Really happy with Commsave
Really happy with Commsave - clear communicators and a good customer service ethic.
Feel confident with them.
2 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you are happy with Commsave with the clear communicators and a good customer service ethic we provide
Thank you again for such a lovely review.
Many thanks,
Commsave
I have been with this company for many…
I have been with this company for many years and have always found them very easy to deal with . The loans offered are very competitive and saving is very easy. I receive regular updates on new products etc and I get a dividend on my savings I think over the years they have improved massively.
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,,
Thank you for taking the time to leave your 5* review
We are happy that you have been with commsave for many years finding ourselves very easy to deal with.
competitive loans & great savings thank you again for such a lovely review.
Many thanks,
Commsave
Overall experience
I’ve had a really positive experience with Commsave. Thanks to their savings options, I’ve been able to build up enough to put down a deposit on my home, as well as enjoy holidays each year, which wouldn’t have been possible otherwise.
Their team has always been helpful and responsive whenever I’ve had questions, making the whole process feel straightforward and reassuring. They also offer competitive interest rates and a range of savings options to suit different goals.
Overall, I’d definitely recommend Commsave to anyone looking for a reliable and supportive way to save.
3 November 2025
Unprompted review
Reply from Commsave Credit Union
Hi Chantelle,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a really positive experience and great saving options helping you to build a deposit. With helpful teams and responsive times with great competitive interest rates.
Thank you again for such a lovely review.
Many thanks,
Commsave
Best service ever
Commsave are very professional and their service is efficient. I got the best service at the shortest time possible. Their communication kept me updated through out the whole process. I couldnt ask for more. Keep it up.
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Bheki,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very professional with our service, with quick communication keeping you regularly updated.
Thank you again for such a lovely review.
Many thanks,
Commsave
Easy way to save money
Using Commsave to save money is the easiest way to build a pot for when you need to update say a small electrical item that may have stopped working without the need to take out credit or borrowing off of a family member.
Just save a regular amount straight from your wage and the savings pot builds up really fast without any large expense, and when you need to withdraw just go on the app to make a withdrawal from your account and it’s in your bank within less than 5 minutes.
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Robert,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have found it the easiest way to save. that we are always on hand to help, and it is an amazing way to save. Wit access to the app making thing even easier.
With easy processes and a outstanding service .
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave really saved us
Commsave really saved us. We were becoming bogged down with credit card bills and utility arrears. They took our case without question. They were so reassuring and calming, we felt at ease straight away. The process was so easy, mostly because they make it easy and are so knowledgeable and good at what they do. I've dealt with many debt companies, banks and financial institutions in my time, Commsave are by far the best. An outstanding service, good rates and extremely simple to use. We came away feeling like a huge weight had been lifted.
11 March 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we help you through tough times with reassuring and calming service.
With easy processes and a outstanding service .
Thank you again for such a lovely review.
Many thanks,
Commsave
Direct debits into your account now…
Direct debits into your account now take three days to clear , it used to be one day . This is clearly a backward step, every one else is moving forward by making transfers quicker. Not Commsave.
22 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kevin,
Thank you for taking the time to leave your 3* review
We would like to confirm that the current three-day processing time for our Direct Debit process is under review.
This decision has been made due to existing issues in our existing processing times.
We apologise for any inconvenience this may cause and would like to reassure you that the situation is being continually reviewed.
Thank you again for your review
Kindest regards
Commsave
Always here to help
Always here to help. And takes all my payments directly out of salary before I even see my pay. I think this is an amazing way to save
29 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Matthew,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we are always on hand to help, and it is an amazing way to save.
Thank you again for such a lovely review.
Many thanks,
Commsave
I found out about Commsave through my…
I found out about Commsave through my place of work, and after visiting their website, I am now starting to save every month directly from my salary; something I have never done before, and it means I won't miss it because it never hits my bank.
6 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Paul,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you found out about ourselves through your workplace, whilst saving every month a great way of saving.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent service,flexible savings,fast…
Excellent service,flexible savings,fast decisions on small loans and option for payments to come straight out of weekly pay….five stars from me ⭐️ ⭐️ ⭐️⭐️⭐️👌
29 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Barry,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent service with flexible savings& fast loan decisions.
Thank you again for such a lovely review.
Many thanks,
Commsave
So happy with the savings account
So happy with the savings account - also able to put you into a prize draw each month adds to the appeal - very helpful people in the end of the telephone as a really easy App to use
29 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sammy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be happy with the Commsave savings account, with regular prizes each month & very helpfull.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fast friendly service
Fast friendly service, helped identify the problem and fixed it swiftly.
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mark,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a fast & friendly service Commsave helped identify the problem and fixed it swiftly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Matthew,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Easy to communicate with, no hassle.
Thank you again for such a lovely review.
Many thanks,
Commsave
They are very helpful and easy to get…
They are very helpful and easy to get in touch with. They approved my loan with minimal fuss and have kept me up to date with any information I require.
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Liam,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that we were very helpful and easy to contact.
we approve all loan as quickly and efficiently as we can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Good place to save
It is so easy to save and withdraw. Instant access to my account. The staff are extremely helpful highly recommended.
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That It was so easy to save and withdraw with ourselves.
Instant access to your account & the staff are extremely helpful highly recommended.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great communication and helpful staff
Great communication and helpful staff
Good returns on my money
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mandy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be great communication and helpful staff and helpful staff.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very good service
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Suhail,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very good service.
Thank you again for such a lovely review.
Many thanks,
Commsave
My experience was made great because of…
My experience was made great because of the quick response from the team , special thanks to your member a lady I spoke to on the phone, she gave me the email to upload my documents, she has excellent customer care! The company is doing a good job in ensuring us that all our requests are responded and handled in fast and reliable manor that’s really great!
27 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you experience was great and with quick responses.
With excellent care for our members we always ensure that we are doing our very best we will pass on your lovely feedback.
Thank you again for such a lovely review.
Many thanks,
Commsave
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