A reliable company that provides quality beds! Having had other reclining type of beds this is by far the best. All Comfomatic staff are friendly and business like, thank you to Mikey and John who... See more
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Review summary
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The representative who came to demonstrate the product was called Neil and he was absolutely amazing. He was friendly, polite and explained everything in terms I could understand. He also explained... See more
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The two chaps very nice and answered any question we had. Could not fault the service and showed us how to operate bed. Absolutely stunning bed, so pleased, far exceeding any expectations. Alison very... See more
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My experience was very great from Comfomatic the members are very polite,friendly, respectful and good manners ..They fully explained everything to you and demonstrated how to use your purchase..They... See more
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Company details
Written by the company
Comfomatic provides its service across the whole of mainland UK, supplying high-quality adjustable beds, rise and recline chairs, and bath lifts designed to bring greater comfort, independence and peace of mind into the home. Whether you are struggling to get a better night’s sleep, finding it difficult to relax comfortably during the day, or missing the simple pleasure of enjoying a warm bath safely, Comfomatic is here to help you find the right solution. With many products delivered directly from stock, our white glove delivery service, and all beds and chairs supplied with a five-year warranty that even covers most types of accidental damage, it is easy to see why so many customers say peace of mind comes as standard with every Comfomatic product. From your initial enquiry through to demonstration, delivery and aftercare, our aim is to provide a level of service and product quality that gives every customer confidence from start to finish. At Comfomatic we deliver a standard of service and product that we believe is second to none.
Contact info
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, United Kingdom
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4.5
Excellent
259 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
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Worst experience with Comfomatic
Worst experience with Comfomatic. Three invoices are still unpaid and are now 7 days overdue. Repeated follow-ups have not resulted in payment or a proper explanation. Delayed payments create serious problems for businesses and freelancers. I expect Comfomatic to honor its commitments and clear all outstanding invoices without further delay.
11 June 2026
Unprompted review
Excellent first class service
Excellent first class service, from all members of the team.
10 June 2026
Unprompted review
Reply from Comfomatic
Dear Les, thank you so much for your wonderful 5-star review.
We’re delighted to hear that you received excellent service from all members of the Comfomatic team. Providing a friendly, professional and caring experience from the initial home demonstration right through to delivery and installation is something we take great pride in.
Thank you once again for taking the time to share your experience with us.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
Iam very happy with the service I…
Iam very happy with the service I received, both gentlemen very polite helpful and respectful.They everything in time and explained what they where doing and gave the demonstration of the bed. I was very happy with the service of the bed.
Thank so much.
10 June 2026
Unprompted review
Reply from Comfomatic
Dear Rita, thank you so much for your wonderful 5-star review.
We’re delighted to hear that you were so pleased with the service you received. It’s lovely to know that our delivery team were polite, helpful and respectful, took the time to explain everything clearly, and demonstrated how your new bed works.
Our aim is always to make sure customers feel comfortable and confident with their new bed from the moment it is installed, so it is wonderful to hear that reflected in your experience.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
Received an unsolicited sales call from…
Received an unsolicited sales call from this company this morning. Irritating and pushy, would not take "no" for an answer.
9 June 2026
Unprompted review
Reply from Comfomatic
Dear Marie, thank you for your feedback. We are sorry to hear you were unhappy to receive a call from us.
Comfomatic does not wish to contact anyone who does not want to hear from us, and we take these concerns seriously. If we have contacted you, we believe this may have followed a response to a marketing campaign, and we would always expect any contact to be handled in line with the appropriate consent requirements.
From the information available in this review, we are unable to identify the contact record. Please contact our Customer Service team on 0151 559 1140 so we can identify the record, investigate why you were contacted, and ensure we suppress any future contact.
Once again, we apologise for any inconvenience caused.
I'v had my bed for years to help me so…
I'v had my bed for years to help me so much the only thing is i love my bed that much i try and stay in bed long ib the morning
9 June 2026
Unprompted review
Reply from Comfomatic
Dear Cynthia , thank you so much for your wonderful 5-star review.
We’re delighted to hear that your Comfomatic bed has been helping you for so many years. There is no better compliment than hearing that you enjoy it so much you find it difficult to get out of bed in the morning!
Providing lasting comfort and support is exactly what we aim to achieve for every customer, so it is lovely to hear that your bed continues to make such a positive difference.
We wish you many more nights of deep, refreshing sleep on your Comfomatic Sleep System.
Pressure sales and even took nearly…
PLEASE CHECK GOOGLE REVIEWS 1st to see and hear the true nature of this company also check out glass door to see what all the vast amount of previous sales and office staff have to say about Mike and Ged !!! Pressure sales up to 4hrs in your home !! Taking huge cash deposits is common also no cancellation paperwork proved at point of sale (illegal by the way law states clearly this must be provided in written form) and yes they took nearly £3000 cash from a vulnerable person for a bespoke special bed made to order which arrived next day!! Nothing bespoke about it at all !! and looking on here looks like this is not the 1st time they have done this.. The building my father lives in has a strict no cold calling policy and as it is noted NO sales agreement or contract unless they can show proof of a requested appointment will be upheld. And to take nearly £3000 in cash from an 80 year old man is theft. See the response what a joke this matter has been passed to the appropriate authorities and bespoke bed made and delivered in less than 24hrs you have received the appropriate authority to deal with myself and have not sent over any proof or evidence of an appointment with anyone so people reading this make up your own mind nothing I have stated in this review is incorrect or false oh and my father has passed so I will be coming for the refund of the £2850 you stole see you soon
22 May 2026
Unprompted review
Reply from Comfomatic
Dear Mr Atkins, thank you for your feedback. We are sorry these serious concerns have been raised.
Comfomatic has carried out a full investigation into the matters raised, including the appointment history, sales and finance documentation, payment record, delivery details and recorded calls.
That investigation did not support the allegations of pressure selling, an unauthorised visit, inappropriate cash handling at the point of sale, the sale of a bespoke product, or that Comfomatic had been made aware of any Lasting Power of Attorney arrangement at the time of sale.
As we do not hold consent or verified legal authority to discuss the customer’s account with you publicly, we have responded directly to the customer with the outcome of our investigation.
We are sorry you remain dissatisfied, but we are unable to discuss the customer’s personal account details further in this forum.
Everyone was kind
Everyone was kind , helpful and friendly. I just had my bed delivered.
4 June 2026
Unprompted review
Reply from Comfomatic
Dear Diane, thank you so much for your lovely 5-star review.
We’re delighted to hear that everyone you met was kind, helpful and friendly. Providing a caring and professional service from the initial home demonstration right through to delivery and installation is something we take great pride in.
As your new bed has only just been delivered, we hope you are settling in comfortably and already beginning to enjoy the benefits it has to offer.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
The rep was so brilliance
The rep was very helpful and help me get the best bed for me. and the delivery team where so helpful. The team would not let me lift your finger.
2 June 2026
Unprompted review
Reply from Comfomatic
Dear Karen, thank you so much for your wonderful 5-star review.
We’re delighted to hear that your representative was so helpful and took the time to help you choose the best bed for your needs. Making sure every customer feels comfortable, informed and confident in their decision is exactly what our home demonstrations are designed to do.
It is also lovely to hear that our delivery team were so helpful and made everything easy for you during delivery and installation.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
How to operate your chere
We had ourcomfomatic cher delivered today by very polite men all the way from Widnes iup North good experience. Thank you
29 May 2026
Unprompted review
Reply from Comfomatic
Dear Mr Croft, thank you so much for your lovely 5-star review.
We’re delighted to hear that your Comfomatic chair was delivered by such polite and helpful members of our team, and that your experience was a positive one. Our aim is always to provide a professional and friendly service from demonstration through to delivery and installation.
We hope you are settling in comfortably and enjoying all the benefits your new chair has to offer.
We wish you many days of deep, refreshing relaxation in your all-new Comfomatic Ultra High Leg Lift Chair.
When i ordered my bed i was exstreemly…
When i ordered my bed i was exstreemly satified with it i don't get back ache when stitting up in bed and to be honest it the best thing i have purchased
27 May 2026
Unprompted review
Reply from Comfomatic
Dear Katherine
Thank you so much for your wonderful 5 star review.
We are delighted to hear that after one year your Comfomatic bed is still making such a positive difference and helping you sit up comfortably without back ache. There is nothing better for us than knowing our customers continue to enjoy the benefits of their bed long after delivery.
We truly appreciate your kind words and are so pleased to hear it has been one of the best purchases you have made.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Bought the bed and initially found kind…
Bought the bed and initially found kind of average comfort. Had made several complaints to no avail. Mike came and suggested a couple things to try and feel more comfortable. Again no progress, periodic complaints continued till they said the warranty had expired. They offered a special price of £2000 to replace the mattresses. Service plan is not worth the money . I had to phone every year regarding annual service, never on time. Not the best experience you have. I asked for my money back for the breakdown in services - no chance!
4 May 2026
Unprompted review
Reply from Comfomatic
Thank you for your review. We are naturally disappointed to read your comments, particularly as we understand that a number of efforts were made over time to assist you with comfort adjustments and ongoing support.
As with all adjustable sleep systems, comfort can sometimes require adjustment periods and fine tuning, which is why further advice and recommendations were provided during our visits and communications with you.
We are sorry that you remain unhappy with your experience. However, we do feel it is important to note that support was provided over an extended period, including visits, advice, and a heavily reduced replacement mattress offer made outside of standard warranty terms in an effort to help resolve matters for you.
Regarding the service plan, we regret if you felt appointments were not arranged as expected and appreciate your feedback on this point.
Really pleased with new bed
Really pleased with new bed. Good service from sales rep and delivery driver installers. Thank you very much,
23 May 2026
Unprompted review
Reply from Comfomatic
Dear Jean
Thank you so much for your wonderful review.
We are delighted to hear you are really pleased with your new bed and that both our sales representative and delivery installation team provided you with a great experience from start to finish.
Your kind comments mean a great deal to all of us here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
I ve got 2 chairs and a bet and we are…
I ve got 2 chairs and a bet and we are happy with them
22 May 2026
Unprompted review
Reply from Comfomatic
Dear Sharon
Thank you so much for your lovely review and for being valued Comfomatic customers since 2023.
We are delighted to hear that you are happy with your two chairs and bed, and that our recent service visit gave you the confidence to share your experience.
Your continued support means a great deal to everyone here at Comfomatic and we truly appreciate your loyalty over the years.
We wish you many nights of deep refreshing sleep and many days of deep refreshing relaxation with your Comfomatic Sleep Systems and Chairs.
I had my bed for 3 years and it made a…
I had my bed for 3 years and it made a difference with my back. Helped me get my back relaxed before going to bed. Love the bed highly recommend it
22 May 2026
Unprompted review
Reply from Comfomatic
Dear David
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that after 3 years your Comfomatic bed is still making such a positive difference to your back and helping you relax before going to sleep. There is nothing more rewarding for us than knowing our customers are experiencing greater comfort and improved rest.
Your kind words and continued satisfaction mean a great deal to everyone here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Reply from Comfomatic
Dear Irene
Thank you so much for your 5 star review.
We are delighted to hear you received remarkable service from our team. Providing excellent care and support to our customers is always our priority, so your kind feedback means a great deal to us all.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
The bes is extremely comfortable
The bes is extremely comfortable. And I get a good night sleep.
14 May 2026
Unprompted review
Reply from Comfomatic
Dear Terence
Thank you so much for your wonderful 5 star review.
We are delighted to hear that your bed is extremely comfortable and helping you enjoy a good night’s sleep. Knowing our customers are resting comfortably is exactly what we strive for at Comfomatic.
Your kind feedback means a great deal to our entire team.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Great service from sales rep and…
Great service from sales rep and delivery drivers installers, looking forward to my new bed.
13 May 2026
Unprompted review
Reply from Comfomatic
Dear Arthur
Thank you so much for your wonderful 5 star review.
We are delighted to hear you received great service from both our sales representative and delivery installation team. We are sure you will love your new bed and we truly appreciate you choosing Comfomatic.
Your kind feedback means a great deal to everyone here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
My brother (vulnerable adult) endured 4…
My brother (vulnerable adult) endured 4 hours of high pressured sales from Polish sales rep. And seemed to struggle understanding English especially 'NO'. He signed an agreement after being told that the bed would be specially made for his needs. Then it was "your bed will be delivered at 8am tomorrow". How's that specially made in less than 24 hrs? I emailed an cancelled the order and said he would be refusing delivery. They hounded him with over 40 missed calls.
7 May 2026
Unprompted review
Reply from Comfomatic
Dear Joan,
Thank you for bringing this to our attention.
We take any concerns involving vulnerability, sales conduct, cancellation, and customer contact extremely seriously. We are unable to discuss individual customer circumstances on a public platform, particularly where the comments relate to a third party.
For data protection reasons, we must ensure we have the customer’s authority before discussing their account or order with anyone else. Where contact attempts have been made, this may have been to confirm the customer’s instructions directly, verify cancellation wishes, or obtain permission to speak with a representative.
We would welcome the opportunity to investigate this fully, including the appointment records, cancellation request, call history, delivery arrangements, and any authority provided to act on the customer’s behalf.
Please ask the customer, or their authorised representative, to contact our customer care team on 0151 559 1140 so this can be treated as a formal complaint and reviewed by senior management.
The fitter where very good 5star to…
The fitter where very good 5star to them. The rep help me with all the information. this company was so help full.
12 May 2026
Unprompted review
Reply from Comfomatic
Dear John
Thank you so much for your wonderful 5 star review.
We are delighted to hear that our fitters provided such excellent service and that our representative was able to help you with all the information you needed. Your kind comments about our team being so helpful mean a great deal to everyone here at Comfomatic.
We truly appreciate your feedback and your trust in Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
A wonderful bed
A wonderful bed. The salesman was very helpful informative professional and friendly. The guys who installed my new bed were incredible did everything showed me how it all worked couldn't ask for better. HIGHLY RECOMMENDED
5 May 2026
Unprompted review
Reply from Comfomatic
Dear Tony, thank you so much for your fantastic 5-star review.
We’re delighted to hear how pleased you are with your new bed and that both your representative and our installation team provided such a helpful and professional service throughout. Making sure customers feel comfortable, informed and well looked after from the initial home demonstration right through to installation is something we take great pride in.
It’s especially lovely to hear that everything was fully explained during delivery so you could feel confident using your new bed straight away.
Thank you once again for your recommendation, and we wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
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