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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. Debt Collecting
  3. Divorce Lawyer
  4. Employment Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.8

All reviews

(1,564)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased with the way my…

I was very pleased with the way my conveyance was handled. I was always pleased that if I asked a question it was answered immediately. Or if it was something not to hand then I was promised a call back and got my answer. Everyone I came into contact with was polite and professional.

18 June 2026
Rated 5 out of 5 stars

I used Ricky for help and advice to…

I used Ricky for help and advice to make a new will. I had also used him previously when I made Health and Finance Power of Attorney. On both occasions I could not fault the help and advice I was given. Would not hesitate to recommend, thank you Ricky.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent throughout.

Excellent communication. Acted speedily and efficiently throughout for my mother and had to deal through me due to her age. Roger Leedham and his team were brilliant. Thank you.

29 May 2026
Rated 5 out of 5 stars

I cannot recommend David Simpson enough

I cannot thank David Simpson enough for all of his help with my medical negligence claim.
I was turned away by two firms who told me I would not be successful in my claim before finding David who supported me from the outset.
Thank you again for everything, David

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Diligent and Thorough

As a first-time buyer, Coles Miller and in particular Lydia Wragg, were exceptionally thorough throughout the purchase of my first property. Their conscientious work uncovered significant issues with the property that had been missed by a number of other firms. Identifying these helped both legally protect me from future problems and enabled me to negotiate reductions in the house price. I highly recommend their services and would be delighted to use them again in the future.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Will Service

Marie Harder provided a professional, efficient and personalised service in drawing up my will. I would recommend her without hesitation.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Brian Parsons represented me after…

Brian Parsons represented me after another solicitor proved themselves to be unpredictable and unprofessional. Coles Miller and Brian took my case on and and shown the experience and expertise that it takes to be a trusted solicitor in a time of need. I would not hesitate in using them again if I ever needed to. I would highly recommend them. Thank you!!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Personal Injury Claim

In January 2024 I started a Personal Injury Claim through Coles Miller. After what I felt was a slow start with my papers being passed to different members of staff and a lack of communication , my case was passed to Emily Ferris in September/October 2025. From then on matters progressed very quickly and a satisfactory settlement was reached in March 2026. I was very happy with how Emily dealt with my case and would have no hesitation in recommending her services.

23 March 2026
Rated 5 out of 5 stars

Julie Morgan helped me to complete a…

Julie Morgan helped me to complete a difficult revision of my will.She put me at ease and did not try to influence the direction of my will in any way.She simply explained my options along the route.
A calm head during a difficult time, with a kind personality and excellent communication skills.
Thank you to all at Coles Miller.
Kind Regards,
Jacquie Watts.

30 April 2026
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Thank you for your review Jacqueline I have passed your comments to Julie.

Rated 5 out of 5 stars

Concise and informative

Clear and concise information and kept up to date as the transaction progressed, a good all round experience, staff were friendly and informative

2 September 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review Ross

Rated 5 out of 5 stars

Excellent

Excellent, professional service with great communication and customer service at its very best.

7 May 2025
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Thank you Alan.

Rated 5 out of 5 stars

Very satisfied

We were very satisfied with the service we received in the preparation of our will. Everything was clearly explained. All was done in a professional, smooth and stress- free way.
We would definitely recommend them.
Thank you.

25 March 2026
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Thank you for your review Claude

Rated 5 out of 5 stars

Probate team

Probate team provided good quality advice in a friendly and supportive manner. Service was prompt and well explained

1 May 2026
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Reply from Coles Miller Solicitors LLP

Thank you for your review

Rated 5 out of 5 stars

I was recommended to this Solicitor’s…

I was recommended to this Solicitor’s by my teaching friend’s grandson who is carrying out work experience with them. Talking with a solicitor could sometimes be rather daunting 20 years ago, but the receptionist was welcoming from the beginning. Jasmine Payne made me feel completely at ease with her friendly but professional approach. She explained everything I needed to know regarding renewing my will and I left feeling confident and relieved. Thank you so much Jasmine!

26 April 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Jasmine was thrilled with this review. Many thanks

Rated 5 out of 5 stars

Julie Morgan

Thank you Julie Morgan for your excellent service, how you explained everything to me and I felt quite at ease and understood. You come highly recommended.

25 March 2026
Unprompted review

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