Banner for Coles Miller Solicitors LLP

Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. Debt Collecting
  3. Divorce Lawyer
  4. Employment Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,564)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Justice

Coles Miller and in particular David has been so helpful and thorough and also compassionate in our fight for justice for our daughter who died.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Painless and reliable

I received expert and friendly guidance from Julie Morgan at Coles Miller when I needed to revise my "ancient" Will. I was made very welcome at the Poole office, where I discussed my circumstances, and I was kept up to date while the paperwork was being completed. The whole process was painless and all ready within just a few days. I recommend Coles Miller as a trustworthy and very approachable company.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Jason Barnett…

Outstanding Service from Jason Barnett – Coles Miller Solicitors

We recently completed both the sale and purchase of our home, and Jason Barnett at Coles Miller delivered an absolutely brilliant service from start to finish. Our situation involved several complex issues and some very difficult solicitors on the other side, yet Jason handled every challenge with precision, confidence, and a clear sense of direction.

He set straightforward expectations from the outset, kept us fully informed at every stage, and made sure we always understood what needed to happen next. His communication was sharp and timely, and he consistently pushed things forward when others were slowing the process down.

Jason’s expertise, persistence, and ability to navigate complexity made all the difference. Thanks to his hard work, both our sale and purchase were completed successfully.

We’re genuinely grateful for everything he did and would highly recommend Jason and the Coles Miller team to anyone wanting a solicitor who truly goes above and beyond.

12 March 2026
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Dear Elena, Thank you so much for your review.

Rated 5 out of 5 stars

Professional and experienced.

I used Coles Miller as my solicitors after moving into the area. I found that they listened to what I required, Suggested improvements and proved to be Professional and experienced in their approach to what I required. Their fees are average for the area and available on request and in advance of the work. I would not hesitate to use them again. They are now my go to solicitors and local with may offices in the area. 😊👍

1 May 2025
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Dear Graham, Thank you for your review. So glad you were happy with the service you received.

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient and kept us up to date throughout

10 March 2026
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Thank you for your review. So glad you were happy with the service you received.

Rated 5 out of 5 stars

Our wills…

Julie made the making of our wills very simple.

20 March 2026
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Dear Kevin, Thank you so much for your review.

Rated 5 out of 5 stars

Highly professional service

During a protracted and sometimes frustrating property negotiation Roger Leesom was excellent in guiding me through the details and was accessible and tenacious throughout. I would not hesitate to recommend him to anyone seeking a highly professional and personable conveyancer. Thank you Roger.

12 March 2026
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Dear Roderick, Thank you so much for your review.

Rated 5 out of 5 stars

Conveyancing

Had to sell my dads house. Ruth, Jacob and Conner were fantastic. Great team and great service.
Even when issues came up that couldn't have been thought of for a script, they just took it in their stride. Can't praise them enough.

1 February 2026
Rated 5 out of 5 stars

Dental Negligence claim

I first contacted Cole’s miller in 2021 after many other solicitors turned down my case. After a long and often challenging Dental negligence case I’m incredibly grateful to have finally reached a successful settlement thanks to my solicitor (David Simpson) and their team.

From the outset, they were professional, knowledgeable, and reassuring. Throughout the process, they kept me informed, explained everything clearly, and were always patient when I had questions or concerns. What stood out most was their persistence and attention to detail—they never gave up on my case, even when things felt slow or complicated.

This has been a stressful journey, but having a solicitor I could trust made a huge difference. Their support and expertise ultimately led to a positive outcome, and I’m very thankful for their hard work and dedication.

I would highly recommend them to anyone going through a similar situation.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Marie Harder…

Exceptional service from Marie Harder and her team. Marie made the job of updating my will since my partners passing, so much easier and stress free. Thank you Marie. I would always recommend Coles Miller.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Anna Taylor

Excellent service from Anna Taylor and her assistant Kristina Gonzalez who did the conveyancing on our property sale and purchase of another one. Prompt response to questions and kept us informed regularly of any updates. Anna and Kristina were very polite and professional in their dealings with us and we could not have asked for any more. I would thoroughly recommend Anna Taylor of Coles Miller for anyone looking for a conveyancing solicitor.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used Cole’s Miller 3 times in…

I have used Cole’s Miller 3 times in total now. Most recently throughout the buying/selling of our houses, which was so easy, despite the time frame being very short! Ruth was fantastic, she was there to advise us about every detail- good, solid, honest advice. Ruth was very personable, and during stressful times it’s useful to have someone very human to help guide you.

19 February 2025
Rated 5 out of 5 stars

Lianne is the best!

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect and a much better experience compared to other solicitors used in the past. They are also very reasonably priced, especially for the amount of work they have to do. Thank you for everything Lianne and team!

1 December 2025
Rated 3 out of 5 stars

Communication a little slow and unreliable and attention to detail lacking

I recently dealt with Coles Miller's Poole office in relation to the preparation of my Will. Although I found face-to-face contact was good and professional, email communication was somewhat slow and unreliable. Some attention to detail was also lacking - I asked (via email) for an error in the draft will to be corrected on two occasions and when I visited the office to sign the Will, found that the error had still not been corrected. I had previously used Coles Miller for conveyancing and to draft an earlier Will, when the service was excellent. Unfortunately, the service was rather disappointing this time.

6 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look