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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. Debt Collecting
  3. Divorce Lawyer
  4. Employment Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.8

All reviews

(1,564)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Relief!

I was made to feel someone cared about my wishes by listening sympathetically with patience

4 May 2026
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Dear Jean, Thank you for your review.

Rated 5 out of 5 stars

We would have no hesitation in…

We would have no hesitation in recommending Mrs. Emily Jordan. Mrs. Jordan guided us through our Lasting Powers of Attorney in a professional and efficient manner. We found her very pleasant and helpful.
Diana and Simon

11 June 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thankyou both for this review Emily was delighted with it.

Rated 5 out of 5 stars

Absolutely top class service from Coles…

Absolutely top class service from Coles Miller and I would not hesitate to recommend this company.

Lindsey Arnold completed a Deed Poll change of name for me with ultra efficiency and the entire process took less than three working days. Ms Arnold answered all my questions about the process and its ramifications knowledgeably and explained the entire process step by step .

I only wish I had done this years ago!

Thank you so much to Lindsey Arnold and to Coles Miller.

28 July 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Dear Christine, Thank you so much for your review Lindsey was thrilled.

Rated 1 out of 5 stars

The guy needs sacking!

I called and spoke to a guy about my concerns over a recurring debt, threatening letters and fear of the debt collectors coming to my home next week… this supposed professional started laughing after I explained my predicament!
I was furious with him and told him so… I called for some “so called” free professional advice which is apparently not free altho the advert that appears to give the impression that Coles gives some free advice and he just started laughing at me! I was reduced to tears and
no he didn’t give me any advice, he just wanted to tell me how much per hour it would cost me!!!
I Will not be recommending Coles Miller to anyone!

28 July 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Dear Maria, Very sorry to hear about your recent experience. Please contact us about the complaint so we can investigate. You can write to Neil Andrews at 44/46 Parkstone Road, Poole, Dorset, BH15 2PG or by email at nandrews@coles-miller.co.uk

Rated 5 out of 5 stars

A legal firm you can have trust in, well done Coles Miller

At the funeral of an in-law we spoke with Ruth Elkins saying that we needed to update our wills. She kindly put us in contact with Antonia Roberts. Antonia took my Wife and I through the will and Lasting Power of Attorney process so knowledgably yet calmly and extremely efficiently. She gave freely of her time not rushing us but ensuring we fully understood everything by not using technical terms but with easy to understand language. Antonia is a great asset to Coles Miller and I would freely and willingly recommend her services. Thank you Antonia for all your kind help and guidance.

20 March 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Hi John, Thank you so much for your review Antonia was delighted to receive it.

Rated 5 out of 5 stars

National Free Wills Network

Using the National Free Wills Network, I selected Coles and Miller. I had the pleasure of meeting Jasmine who was not only incredibly helpful and knowledgeable, but also very patient. She explained everything I needed to know and guided me towards making the correct decisions. Now that I have my Will placed with the firm, I will use them when the time comes to update it. Highly recommended (Bournemouth office).

1 July 2026
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Hi Sally, Thank you for your review Jasmine was delighted with it.

Rated 5 out of 5 stars

Great service

Very pleased with the service provided, ongoing updates & competitive costs foe the work undertaken.

1 July 2026
Rated 5 out of 5 stars

Conveyancing Excellence

This is the 3rd time I have used Coles Miller for my conveyancing and Jason and his team have been excellent every time. They pick up the phone, reply to emails and deliver the best service in an efficient and professional manner. I would 100% recommend them.

2 April 2026
Rated 5 out of 5 stars

100% recommend

I had the pleasure of being assigned Ruth Elkins for the purchase of my new build. Ruth is very personable and knowledgeable making the whole experience straight forward and painless. Can't recommend highly enough!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Coles Miller (Solicitors) a trusted experience

We had a very good experience when attending Coles Miller Broadstone. Marie Harder (Solicitor) and her colleagues looked after us in a very professional way, guiding us through renewing our wills and house trust. We were not rushed or pushed into making decisions at any time and the whole experience felt good. Coles Miller have been very helpful to us and we are sure to need their guidance in the future.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful

I manged to get an appointment easily to update our Wills. Julie was very helpful and efficient and went through it all thoroughly with us. Would definitely recommend.

31 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service from friendly, polite and professional individuals, it has been a pleasure to deal with people who listen, understand and provide options and learned advice. Very thorough paying attention to detail, efficient and effective with a positive outcome. Thank you I will no doubt instruct you again when the time comes. A very positive experience.

4 May 2026

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