Coffeelink Reviews 

6,690
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of coffee products, often discovering new favorites. Many people highlight the excellent service, noting the staff's politeness, efficiency, and helpfulness. Reviewers frequently commend the reliable and quick delivery, with orders arriving promptly and correctly, alongside appreciated flexibility in ordering and subscription management. However, some customers noted inconsistencies in product quality, describing certain batches as having an awful taste, moldy smell, or being burnt. A few also experienced order fulfillment issues, such as wrong items, damaged packaging, or undelivered orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great coffee, wide selection, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and great quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability. Many... See more

Service

Clients share positive opinions on service, with many describing it as great, excellent, and tailored.... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,690)

234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect as always

My bean subscription arrives when it should, the price is good and the coffee is excellent and consistent. No shocks or horrors - just really nice coffee and no hassle.

2 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Outstanding

Every order I have made has turned up quickly, and correct. All the coffees I've tried are wonderful. Although I have found some favourites. I will always be ordering my coffee from coffeelink. I usually order a reasonable amount to last a few months. Which works perfectly for me.

31 January 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Super coffee

Super coffee. Lots to try. Favourite is Colombian Huila. Great price. Subscription makes things really easy.

30 January 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Damn fine coffee, and hot.

All our dealings with Coffeelink have been positive. They're responsive, careful and helpful - oh, and they roast great coffee, too.

26 January 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Love the coffee

Love the coffee. Even better when flash offers are available

26 January 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Hi there I have recently purchased a…

Hi there I have recently purchased a Ninja Lix Premier coffee machine it’s absolutely superb. I’m have had coffees from you before and I have always liked your coffee. I just bought some

12 January 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Really great service

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station.

Theo was polite, engaged, efficient and communicative... traits often missing these days.

It was so nice to meet another person happy in their day.

Thanks Theo, keep on being you!

30 December 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great value and super quick delivery

Great value and super quick delivery. Ordered two cans of chocolate powder and they arrived nicely packed in a box. Very happy with the service and would order again.

9 December 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Not great customer service. Read the T&C folks.

Had brought from Coffeelink several times before and without issue (hence 3 stars not 1 or 2). This time around the coffee tasted so bad, I actually thought the milk had gone off. Several attempts later and I realised that the beans, once ground, smelled as well as tasted awful. It seems, unfortunately, that Coffeelink need to be informed within 48 hours that there is an issue (I'd brought 2 varieties and didn't try the second batch immediately) and then need the entire faulty bag returned - at my expense (why not just a sample?) Oh well, lesson learnt. Won't be using the company again.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 10/10

Excellent service, highly recommend this seller swift dispatch, item as described, very happy, Great quality coffee Colombia Supremo Noble (Oro De Suarez) good value ,many thanks.

3 October 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Avoid at all costs

Made my first ever order as they had an offer where you got a free cafetière with a coffee purchase. I ordered a whole kilogram (what a mistake).
My first cup made, I threw my milk out as I thought it was off. I also realised the new cafetière was next to useless allowing the grounds through at the sides. It didn’t form a seal.
Second cup made, I realised it was the new coffee that tasted rancid, not my milk.
I tested it on a friend and my daughter and they both said the same.

I did email Coffeelink and their response was that no one else had complained about the coffee, as if I was making it up. They wanted pictures etc which I provided. They offered a refund but I would have had to return a kilogram of coffee and a glass cafetière at my own expense, it just wasn’t worth it.

Awful coffee. Rubbish service. Useless cafetière. I’m afraid it all went in the bin. Such a waste.

5 July 2025
Unprompted review
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Reply from Coffeelink

We apologize for the inconvenience.
Please feel free to contact us by email on info@coffeelink.com to sort out the issue.
Thank you

Rated 5 out of 5 stars

Great coffee

Great coffee, good choice and quick and reliable delivery.

31 July 2025
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

A good company to deal with a good…

A good company to deal with a good selection of coffee at fare prices plus free deliveries when you take out a subscription what more do you want😀😀👍

11 August 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Would you please put an easy action on…

Would you please put an easy action on your website to be able to swap to a different coffee instead of having to email. Having said that I think it's the best coffee subscription anywhere with fair prices and free deliveries.thankyou Graham Durant😀👍

31 July 2025
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Excellent selection of coffees

Excellent selection of coffees from around the world, ground to the right coarseness for me. Delivered efficiently to allow me to make tasty cups of coffee

30 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, delivered in 2 days to the NW Highlands, good product.

28 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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