Coffeelink Reviews 

6,692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of coffee, often highlighting its great taste and value. The delivery service is frequently commended for its efficiency and reliability, with orders arriving quickly and on time. Many people also appreciate the company's helpful staff and flexible ordering options. However, some customers reported issues like incorrect or unfulfilled orders, and damaged packaging. A few people also noted specific coffee batches had poor quality, describing them as burnt, moldy, or off-tasting. Concerns were also raised about the resolution process for these problems, including return policies or inadequate compensation.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the incredible taste, amazing... See more

Quality

Customers consistently report high satisfaction with the quality of the coffee, often highlighting its... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and reliable,... See more

Order

People report positive experiences with order, highlighting the ease and flexibility of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,692)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, delivered in 2 days to the NW Highlands, good product.

28 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee at realistic prices &…

Great coffee at realistic prices & fantastic, always there to help if a telephone call is necessary. Great service & coffee is always well packaged. Thank you Coffee Link, sincerely, Wendy (Bray).

29 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As always

As always, great service and exceptional coffee! Return every month to get my coffee, with a wide range of fantastic coffee to choose from! Great service and prompt delivery too!

27 July 2025
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Reply from Coffeelink

Thank you for your loyal feedbak
Enjoy your brew:)

Rated 5 out of 5 stars

Super Coffee

Super Coffee , a great variety to chose from, quality assured. Now arrives within 24 hrs . Well worth it!

22 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Amazing coffee as always

Amazing coffee as always. I have been a customer for a while now and the coffee supplied by Coffeelink is always great. Lovely flavours and a huge choice of beans.

23 July 2025
Coffeelink logo

Reply from Coffeelink

We appreciate your feedback.
Enjoy your brew:)
Thank you

Rated 5 out of 5 stars

Good company

Always a fast delivery and kept informed selection of coffee's is excellent and discounts are offered frequently

23 July 2025
Coffeelink logo

Reply from Coffeelink

We appreciate your feedback.
Enjoy your brew:)
Thank you

Rated 5 out of 5 stars

A brood of brewed coffee

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery.
I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of brewing.
I’m trying various beans until I find favourites for subscription.

21 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback, we really appreciate it.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Fast delivery, and coffee as good as ever

30 June 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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