Coffeelink Reviews 

6,687
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and wide selection of coffee products, often highlighting fresh roasting and great taste. Many appreciate the excellent customer service, noting staff helpfulness, efficiency, and dedication in handling orders and resolving issues. Reviewers frequently commend the reliable and quick delivery service, with orders often arriving promptly and correctly. However, some customers also noted occasional issues with product quality, such as receiving burnt, moldy, or unpleasant tasting beans. A few people also experienced problems with order fulfillment, including forgotten or unfulfilled orders, and damaged packaging upon arrival.

What people talk about most

Product

People report positive experiences with product, consistently praising the great selection and quality of... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent and great quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and reliable, with... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the ease and flexibility of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,687)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tasting coffee

Great tasting coffee. Competitive prices. Friendly and reliable company.

24 June 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

The best when it's right

I love the coffee and the service is excellent. My gripe is consistency. 1 month it arrives a perfect medium roast but then the next might be shiny dark or medium dark. I find i now buy from another roaster to ensure I can have a coffee the way I like it. When it comes as a perfect medium they are the best I have bought from, but it's a lot of money for the times it's wrong. Probably the same for most roasters though.

18 June 2026
Coffeelink logo

Reply from Coffeelink

Hi Peter
Please accept our sincere apologies for the inconvenience.
We invite you to send an email on info@coffeelink.com regarding your issue.
Thank you.

Rated 5 out of 5 stars

Great Coffee Gear website

Great Coffee Gear website. Happy with my cold brew pitcher, and the price I paid. They threw in a free bag of grounds and super fast delivery. Quite happy.

17 June 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Out of stock after ordering

Out of stock after ordering. Refund on its way.

18 June 2026
Coffeelink logo

Reply from Coffeelink

Hi Philip,
Please accept our sincere apologies for the inconvenience caused.
I suggest you to send and email on info@coffeelink.com regarding your issue.
Once again, please accept our sincere apologies
Thank you

Rated 5 out of 5 stars

Delicious coffee and excellent customer…

Delicious coffee and excellent customer service, prompt delivery.
I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one form of grind or it was beans. I couldn’t cope with my cafetière not draining properly when I poured, no matter how hard I tried always left some slushy soggy grains st the bottom. So more than happy to come back.

14 June 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Great coffee, nice people, quick delivery!

17 June 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Just brilliant!

My regular order arrives in good time. If I need to change frequency it's easy and I can also change the coffee I order. Great service!

16 June 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Dont delay, order today!

Excellent fast service and 3 incredible coffee blends. Im afraid you have a other loyal customer 😀

16 June 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

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