I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more
Company replied
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Review summary
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Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more
Company replied
I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more
Company replied
Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more
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Company details
Written by the company
Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!
Contact info
31 Knightsdale Road, IP1 4JJ, Ipswich, United Kingdom
- www.coffeelink.com
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
No longer a subscriber after bad experience with very light roast beans
I have bought 1kg bags on subscription for some time, using the same Peruvian Cafe Feminino beans. A few weeks ago one bag of brand were much lighter than normal and had issues getting a decent cup from them. I sent Coffeelink an email with a photo and they said they would send a complimentary bag with my next order. They sent me a 50g sample bag which I am naturally displeased about as I tried to reject what they sent me. I sent two chaser emails since with no reply and have sadly decided to cancel my subscription until then acknowledge this.
Of reference my grinder is an EK43S (Turkish Burrs) and had to change my grind setting from 3.5 to 1.75 to get a decent espresso!
1 July 2026
Don’t spill the beans…….
Normally a 5* service but let down by a packaging malfunction this time.
Unfortunately the bag seal was faulty and on removing the bag from the box there was a significant spillage on the kitchen floor. Never happened before but I’ll be wary in future!
3 July 2026
Reply from Coffeelink
Hello
Apologies for the inconvenience.
I invite you to send an email on info@coffeelink.com regarding your issue.
Please accept our sincere apologies for the inconvenience caused.
Thank you
Fantastic Coffee!
Always excellent service and incredibly fresh and fantastic range of coffees
29 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Great coffee, great service
I have been purchasing roasted beans from Coffeelink for some time and keep returning due to their wide choice of single origin coffees and competitive pricing.
28 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Delivered promptly and without fuss
Delivered promptly and without fuss. Good value and a responsive customer service department. Very happy to have regular deliveries from them 🙂
28 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Excellent customer service with good…
Excellent customer service with good choice of coffees.
24 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Easy website to navigate and use
Easy website to navigate and use. Coffeelink emailed to see if we would like our order packed into smaller bags for storage. Brilliant service. Coffee tastes great too
28 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Good quality coffee and a good price…
Good quality coffee and a good price with discounts. Delivery was quick and reliable
24 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Great quality coffee
Great quality coffee, reliable delivery and a team of people who are happy to help and resolve any problems that arise.
24 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
quick order and delvery
24 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Good website and very quick response…
Good website and very quick response and despatch of coffee order
26 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
To quality service with prompt…
To quality service with prompt delivery. Can’t fault them.
26 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Do not use
Coffee beans turned up burnt and non useable, Unfortunately I disposed of them. So Can not send them a picture, they reached out initially but when I explained this they have stopped communicating.
15 June 2026
still a great service and coffee
24 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Great tasting coffee
Great tasting coffee. Competitive prices. Friendly and reliable company.
24 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
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