Great excitement opening the cocktail crate. Beautifully presented. Never had Bramble Cocktail before. Really liked it. Hubby happy with the Long Island Tea choice. I found the Bramble Cocktail too sw... See more
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Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... See more
Company replied
I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thr... See more
Company replied
Items very well packed and box but found the rest, pretty average. Bought two boxes, by their measurements there was not enough of the spirits to do two glasses never mind 4. So in theory I paid £40.0... See more
Company details
Written by the company
Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.
Contact info
United Kingdom
- www.cocktailcrates.co.uk
4.0
Great
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Reply from Cocktail Crates
Hi Gary,
Thank you for your feedback - we are delighted to hear of your positive experience :-)
Thanks again,
Cocktail Crates Support
Lost order but good customer service
Sadly, the order was lost and never received, which isn’t the best. However, the customer service was excellent, assumed responsibility and refunded promptly, so I would order again. I know a lot of carriers have failed this Christmas, hopefully a learning curve for next year.
16 December 2022
Reply from Cocktail Crates
Hi Sara,
Thank you for your candid feedback, and we are pleased that we were able to find a solution to your delivery issue.
Now that the Royal Mail strikes are largely over, the service levels have now returned to normal, and are back to our 1 - 2 day delivery promise. Hopefully next time your order will arrive on time :-)
Thanks again, and have a wonderful day,
Cocktail Crates Support
Far too expensive Irish coffee gift box.
I bought the Irish coffee gift box and I’m afraid I was disappointed by the contents in terms of the price I paid for actually quite little. Three 50ml bottles of Jamiesons Whisky, two 50ml bottles of cane sugar, a small tin of cream and a few sachets of instant coffee. The gift box whilst adequate was not exactly luxurious. Sorry, but I won’t be buying again.
1 December 2022
Very Customer Orientated
What a lovely company, they clearly value their customers, and genuinely seem to want their cusotmers to feel satisfied. Thank you Cocktail Crates :-)
8 December 2022
Unprompted review
Reply from Cocktail Crates
Hi Vanessa,
Thanks so much for your feedback :-)
We pride ourselves on our customer service, so it's really appreciated.
Have a wonderful day,
Cocktail Crates Support
Bought as gift
Bought as gift. No response sent to email asking for billing info to be removed when the package was sent out, or whether adding a gift note was possible.
Not the service I expected. Will think twice before using again.
28 November 2022
Reply from Cocktail Crates
Hi Kieran,
Thanks for sharing your feedback, and please accept our apologies for this - it certainly doesn't meet our usual high service standards!
We have done a bit of digging into this, and believe your email may have been missed in the craziness of Black Friday and Cyber Monday (we can see that your order was placed on Cyber Monday). Whilst it is no excuse, Cyber Monday was one of the busiest sale days in the history of Cocktail Crates, and we think your email may have been missed due to manual error - apologies for this.
However, the good news is that we don't include billing info on orders as standard practice. A large proportion of orders are purchased as gifts, so we never include pricing or billing info on the packing slips.
In relation to gift notes, this is something we offer free of charge as part of any order - customers simply need to add their gift note at checkout, and it will be added to the parcel. We can see that no gift note was added to your order, and because of the speed of dispatch, it is unlikely that we would have been able to manually intervene and add a note due to the high volume of orders in this busy period (orders received are picked / packed / dispatched in just a few hours).
We would love to look into this in more detail, and see if we can find a resolution to this failure - we have your email, so will drop you a note now.
Many thanks,
Cocktail Crates Support
Great professional customer service
7 October 2022
Unprompted review
Reply from Cocktail Crates
Hi Abbey,
Thanks so much for your feedback :-)
We pride ourselves on our customer service, so it's really appreciated.
Many thanks,
Cocktail Crates Support
Ideal Gift - Fast Delivery
Fast delivery. Lovely presentation box - ideal for a gift. Easy to follow instructions. Great introduction to the specific cocktail.
25 August 2022
Reply from Cocktail Crates
Thank you for your lovely feedback - we are delighted that you enjoyed your Cocktail Crate :-)
Many thanks,
Cocktail Crates Support
Fantastic kits - all you need to get the cocktail buzz !!!
Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully packaged - I loved it so much , i bought 4 more kits - myself and my girlfriend loved the strawberry dacquiris whilst in the hot tub ! Also bough Mojito , prosecco cocktails , and white russian ! Seriously , great gifts , and they taste amazing ! 5 star !
22 August 2022
Reply from Cocktail Crates
Hi Marc,
Thanks so much for your lovely feedback :-)
We are delighted that you enjoyed your Cocktail Crates, and hope to see you again soon.
Many thanks,
Cocktail Crates Support
Excellent service
Excellent service. The gift arrived on time as specified, packaging and presentation was excellent, my friends loved the Pornstar Margarita cocktail crate for their wedding anniversary, nice touch that there was a personal message option too. I would definitely recommend and not hesitate to purchase again for a special gift
18 August 2022
Reply from Cocktail Crates
Thank you for your lovely feedback - we are delighted that your friend enjoyed the Pornstar Margarita Cocktail Crate :-)
Many thanks,
Cocktail Crates Support
Great gift
Great gift, well presented, but the Happy Birthday ****** message was missing.
9 August 2022
Reply from Cocktail Crates
Hi Russell,
Thanks for your lovely feedback, and we are so sorry to hear that the birthday message was missing :-( Please drop us a line on enquiries@cocktailcrates.co.uk and we will take a look at your order.
Many thanks,
Cocktail Crates Support
Reply from Cocktail Crates
Hi Susan,
Thank you for your amazing feedback. Delighted to hear that it made a great gift. :-)
Many thanks,
Cocktail Crates Support
Lovely crate, great gift
Lovely crate, well presented. Husband absolutely loved it. Great you get the recipe!
20 June 2022
Reply from Cocktail Crates
Thank you for your lovely feedback - we are delighted that you enjoyed your Cocktail Crate, and hope to see you again soon :-)
Many thanks,
Cocktail Crates Support
The cocktail crate looks great
The cocktail crate looks great. Nicely packaged in a sturdy box. Well bubble wrapped.
The postage was slow however. It took a full week to arrive, even though it said 2-3 days when I ordered. It arrived the day after I needed it as a gift which was unfortunate.
27 May 2022
Absolutely lovely gift
Absolutely lovely gift. Excellent quality. Arrived on time. Excellent service.
24 May 2022
Reply from Cocktail Crates
Hi Linda,
Thank you for your lovely feedback - we are delighted that you enjoyed your Cocktail Crate, and hope to see you again soon :-)
Many thanks,
Cocktail Crates Support
Order arrived quickly and well…
Order arrived quickly and well packaged. Bought as present for friends and they were delighted. Presentation is great, but can't comment on cocktail as they are yet to try them.
23 May 2022
Really nice birthday present and made…
Really nice birthday present and made excellent cocktails I am told. Presented nicely too
26 March 2022
Bought as a present so I haven't drunk…
Bought as a present so I haven't drunk it lol. Delivered on time and without fuss
20 March 2022
Looks great
Arrived on time, looks great, love it. Definitely recommend.
5 February 2022
Unprompted review
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