The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more
Company replied
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See what reviewers are saying
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more
Company replied
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more
Company details
About Cloudstix
Written by the company
Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
Contact info
715 Ormskirk Road, WN58AQ, Wigan, United Kingdom
- 03338805431
- admin@cloudstix.com
- www.cloudstix.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpfull friendly staff and good…
Helpfull friendly staff and good correspondence. Have been a customer for many years now and always had satisfactory service and quality goods
24 April 2025
Knockout Company
Cloudstix have always been good to me and I love their swift and prompt services. And I would recommend to all my Friends.
27 January 2025
Fantastic service
I’ve had nothing but fantastic service throughout with these guys! Really responsive and always so helpful.
11 January 2025
Great company great products and quick…
Great company great products and quick efficient service.
9 January 2025
100% from order to delivery THANKS
6 January 2025
The e-liquid was diluted and instead of…
The e-liquid was diluted and instead of nicotine shots I received nicotine salt which further dilutes the product lowering the VG to PG ratio.
I went back to my trusted supplier for the exact same e-liquid. My concerns were justified and absolutely nothing to do with the nicotine shots.
3 January 2025
Reply from Cloudstix
Lazlo, a 1 star review over something we have given you for FREE is insane to be honest !!!
With the shortfills we give FREE Nicotine shots. We do not specifiy which nicotine shots as they are FREE, COST NOTHING ETC.
You got a different nicotine shot than you have had previous which is at a different mix ratio than the ultra thick ones that were out of stock.
You have the autonomy to specify in the order comments if you want to hold for a specific shot but you did not do so and therefore we shipped out your FREE SHOTS to get the goods to you.
If you are in anyway suggesting we have tampered with the main e liquid, this would be ridiculous! We have ordered from the manufacturer for over 8 years and always sold it as it is.... It is VERY clear your FREE NICOTINE SHOT which was sent is the reason it is not as thick as previous as the mix ratio is different.
But it is just that! Something that cost you nothing was sent not the same as before instead of serious foul play that you are suggesting!
Very immoral deceptive entity
Very immoral deceptive entity , stay away
They have responded below , but there is no reply option on trust pilot.. no i did not get full refund ( they intentionally scammed me and knew what they where doing) STAY AWAY FROM THIS VENDOR ASSERT EXTREME CAUTION
They ignored all emails of where are my packages until spontaneously we are sending all at once ...knowingly failing to pay state tax that the vendor is responsible for on any export... while i paid 50usd for multiple shipments
*They ignore until it accumulates
*Say we are sending all at once
*Knowingly don't pay state tax they are responsible for, knowing it would be returned ( despite me insisting refund
* then say high dollar shipping can't be refunded despite the fact , no they never sent items for months , then spontaneous email it's sent all at once
THEY KNEW EXACTLY WHAT THEY WHERE DOING , AND KNEW WHAT THE EXACT OUTCOME WOULD BE
28 July 2024
Reply from Cloudstix
Very disheartening to read this review and would like to note, many of the critical details are not conveyed.
An international customer, whom despite us sending several different orders, some were received, some were not , due to local customs blocking them.
We have arranged a full refund of the goods for the customer, however said customer was not happy and wanted us to front the cost of each delivery which failed to reach him due to local customs block.
As per our terms and conditions this is not possible, 95% of our international shipments are received okay, however as we have no control over the governments of the world and local law, we cannot be responsible if they block an import for any reason.
Whilst we understand the customers frustration, we have done everything possible to get the products to the customer whom refused the latest attempt.
At which point a full refund has been arranged now the products have been sent back to our hub.
Very helpful
My order got lost in the post and had been discontinued so when I asked for help they couldn't have been nicer. I was send an alternative which arrived the next day (Christmas Eve!).
10 December 2024
Good quality juice at a fair price.
2 December 2024
Great taste
8 December 2024
Had a call from one of the team to tell…
Had a call from one of the team to tell me product was out of stock and offered alternatives. Great service.
6 December 2024
Darren was very Professional
Darren was very Professional, supported me throughout the process, thank you.
28 November 2024
Regular customer
Regular customer, service always excellent the only fault is with the Royal Mail they left my package in my safe place but didn’t put the lid back on so I had a wet parcel, luckily no damage to the contents so all good.
Thanks again and happy Christmas to all at Cloudstix will no doubt be using again in the new year.
3 December 2024
Excellent service
26 November 2024
Outstanding service and very helpful
Outstanding service and very helpful, informing me when there was a problem with the item I wanted. The gentleman quickly sorted it (in his own time). Gave me all the info and confidence I needed with a different product. 10 out of 10 from me.
14 November 2024
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