BMS Technologies LTD Reviews 1,253

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, often going above and beyond to assist with purchases and resolve issues. The products, particularly batteries, are consistently highlighted for their competitive pricing and quality, with many consumers appreciating the value for money. The overall service, including the ordering process and customer support, is described as excellent and hassle-free. However, some customers were dissatisfied with delivery services, mentioning delays without adequate communication and issues with damaged items upon arrival. A few other people also felt that the after-sales support was poor, particularly when dealing with faulty products or warranty claims, leading to frustration and additional costs.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the competitive pricing... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and professionalism of... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive rates and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the five-star technical support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, planned delivery date was quite soon after ordering. When it was eventually delivered, I found the battery well packed, undamaged and seemed to be well charged. However the company wa... See more

Rated 5 out of 5 stars

My friend recommended your company to get a battery from. I was impressed as the site gave me 10 different options for my car, where as other sites were giving me only two options. Delivery was next... See more

Company replied

Rated 5 out of 5 stars

Wow, what an I say. Their offer of a quality brand stop start battery was 40% cheaper than their on-line competitors. The order once received was despatched next day and arrived the following day by... See more

Rated 5 out of 5 stars

Purchsed a Hankook 100A 850CCA battery 18 months ago and despite being on a Ring RSC612 12A Smart Charger when not it use, it just completely died, went from 850CCA to 460CCA to 100CCa to 0CCA in 6... See more

Company replied


Company details

  1. Battery Store

Written by the company

UK-based power company specialising in electrical solutions ranging from batteries for cars, caravans and mobility scooters all the way to industrial off-grid setups including solar panels, lithium-ion batteries and top-end inverter-chargers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

As Tina Turner would say, simply the best

Where do I start at the beginning? Five star Service with five star technical support thank you Ryan five star prices they will not be beaten on any victim product and your point from backbone Victron energy in the UK they are the largest distributors and the best distributors so helpful free Delivery which is unheard of now and their backup service is five star as well so thank you very much. What more can I say if you’re gonna buy Victron buy from these guys because they are simply the best.

24 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

Thank you so much for the amazing review—it really means a lot! I’ll pass your kind words on to Ryan too, he’ll appreciate it.

We’re really glad you’re happy with the service, pricing, and support. if you ever need anything else, we’re here to help!

-BMSTechnologies

Rated 1 out of 5 stars

Very poor service .

Very poor service .
I was waiting 2 days for the battery and when I rang BMS I was told unfortunately the courier had not even collected it from there depot - unbelievable that no one follows up orders to confirm dispatch 🤷‍♂️
AVOID !

24 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Mike,

We’re really sorry to hear about your experience — that’s not the level of service we aim to provide.

Unfortunately on this occasion the courier didn’t collect the parcel as scheduled, which we appreciate is frustrating when you’re waiting on an order. As soon as this came to light, we offered a redispatch or a full immediate refund to resolve this.

We completely understand your disappointment and will be reviewing this with the courier to help prevent it happening again. If you need any more information, please feel free to get back in touch.

-BMSTechnologies

Rated 5 out of 5 stars

Proper Job

My friend recommended your company to get a battery from. I was impressed as the site gave me 10 different options for my car, where as other sites were giving me only two options. Delivery was next day and the price was just right.
Il deffo be a returning customer.
5 years guarantee on the battery happy days

22 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Rory,

Thank you for leaving such a nice review! We really appreciate it and look forward to hearing from you again :)

-BMSTechnologies

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Excellent Warranty Service

Purchsed a Hankook 100A 850CCA battery 18 months ago and despite being on a Ring RSC612 12A Smart Charger when not it use, it just completely died, went from 850CCA to 460CCA to 100CCa to 0CCA in 6 days.
Kieran at BMS was very good, took me through the warranty process with no fuss and one week later I took delivery of a replacement battery.
First class hassle free service.

20 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Dave,

We are delighted to hear you had a great experience and we really appreciate you leaving such a kind review - thank you.

-BMSTechnologies

Rated 5 out of 5 stars

Great experience

Great experience, easy to find the battery I needed, ordered and delivered next day... For a great price... What's not to like... Wish all my online purchases went this smoothly.

21 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Christopher,

We really appreciate you taking the time to leave such a nice review! Thank you

-BMSTechnologies

Rated 1 out of 5 stars

Complete scammers

Complete scammers, didn't send an item till after I made a non delivery complaint and told them not to send it. Did a return through Ebay with full tracking and they said I didn't return it. Had to get Ebay to step in and they reviewed the return and surprisingly fully refunded me as it was delivered. You may save a couple of quid using these scammers but in the long run it will cost you a lot of time and aggravation, your best off using an alternative company. COMPLETE SCAMMERS.

25 March 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hello,

We sincerely apologise for the confusion and frustration this situation has caused. After reviewing your case, it’s clear that the return had already been completed, but due to an internal system error on our side, it was not showing correctly at the time of our previous message.

We completely understand why this was upsetting, and the concern this may have caused you. This was a genuine mistake and not reflective of our usual standards of service.

We take our reputation very seriously and always aim to provide a reliable and transparent experience. Your feedback has been noted, and we are already taking steps to ensure this kind of issue does not happen again.

Kind regards

Rated 5 out of 5 stars

Excellent value & service

Excellent price, great service, and only a few hundred metres off the M5

7 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Pete,

Thanks so much for the great review, we really appreciate you taking the time to leave it.

Kind regards,
BMS Technologies

Rated 5 out of 5 stars

Battery was delivered very quickly and…

Battery was delivered very quickly and was very well packed.

10 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Leonard,

Thanks for the lovely feedback, really appreciate it. Great to hear the battery arrived quickly and glad it arrived safely and met expectations.

Kind regards,
BMS Technologies

Rated 5 out of 5 stars

Best price anywhere

Best price available, couldn't fund the same thing cheaper anywhere else and despatched as promised.

Perfect and as expected

9 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Dan,

Really appreciate you leaving a review, thank you. Always good to know the overall experience was a positive one 👍

Kind regards,
BMS Technologies

Rated 3 out of 5 stars

The product has not arrived however…

The product has not arrived however I've received an email saying the order is completed.

Not able to review something and a service that has not been supplied

After your system is modified so I receive a 'completed' email after delivery I will happily update the review.

I've previously bought an item from BMS through eBay and was impressed by the speed of delivery plus the price was competitive.
Hence I went straight to them to order this item. Again the price was good.

....and Trust Pilot - this was a 'prompted' review so please update the label below

7 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

Thanks for taking the time to leave your feedback — and I’m really sorry for the confusion here.

It definitely doesn’t sound right that you’ve received a “completed” email before the item arrived, so we’d like to look into this properly for you. Sometimes this can be down to how the order status is updated in the system, but we’ll need to check the specifics of your order to see exactly what’s happened.

Would you please mind sending over your order number to salesteam@bmstechnologies.co.uk If you have any tracking details or emails you’ve received, that would also really help us investigate this quickly.

As soon as we have that, we’ll get this checked with our dispatch team and make sure you get a clear update.

Thank you

Kind regards

Rated 3 out of 5 stars

O was promised next day delivery…

O was promised next day delivery (Thursday) now I'm told delivery will not be until next Tuesday!!!
Not very good is it?!

2 April 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

We are really sorry about this — we completely understand how frustrating this can be, especially after expecting next day delivery.

Your order was delayed over the Easter period and didn’t arrive as quickly as it should have. We know that’s not the level of service you expect from us, and are really sorry for the inconvenience this caused.

Thanks for your patience, and apologies again for the delay.

Kind regards,
BMS Technologies

Rated 5 out of 5 stars

I Can not thank Callum enough

I Can not thank Callum enough! He went above and beyond to help, to make sure I was satisfied before leaving the store. He was extremely thorough and very professional. 5 ***** service all round … Thankyou Callum you are a credit to the company! :-)

26 March 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

Thank you for taking the time to leave such a kind review.

We’re delighted to hear about your positive experience with Callum. We’ll make sure your feedback is passed on to him.

We look forward to seeing you again in the future.

-BMSTechnologies

Rated 5 out of 5 stars

A faultless customer service experience!

I recently ordered a replacement vehicle battery via a well known auction site from 'BMS', which was duly delivered, well packaged, less than 48hrs later.
I did however require a VAT receipt, so duly contacted BMS via their main contact number. I spoke to a very helpful young lady (unfortunately I didn't get her name) who said she'd get my request actioned.
Less than an hour later, I received a polite email from Kieran in the Sales and Customer Services team, with the required VAT receipt (and battery guarantee) duly included.
In summary, an absolutely faultless experience from the BMS team. I would highly recommend and purchase from them again without hesitation!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful advice

I ordered the wrong size of battery, when I arrived to collect, Kieran was extremely helpful in helping me identify a suitable alternative. Thank you!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent supplier

I have used them several times and always arrive next day. Prices are sensible and the service is great. Definitely recommended.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m over the moon

Wow, what an I say. Their offer of a quality brand stop start battery was 40% cheaper than their on-line competitors. The order once received was despatched next day and arrived the following day by overnight couriers. I’m over the moon!
Arranged for my local garage to install the new battery and was a perfect replacement, within 200 meters the stop start symbol showed full charge which hasn’t happened for over 6 months. Great branded battery at a very competitive price.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from BMS After Battery Failure

I bought a Varta F21 Silver Dynamic AGM Car Battery Type 115 from BMS which unfortunately failed after 3 years. I am pleased to say getting a replacement under warranty was effortless. A huge thank you to David for handling my claim quickly and professionally.

4 March 2026
Unprompted review

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