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Clonezone Reviews 

1,352
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the excellent online ordering process, and the wide range of top quality products available. Many shoppers also deeply appreciate the friendly staff members, the smooth store collections, and the discreet packaging which ensures complete privacy. Some reviewers were not happy with order fulfillment issues, mentioning significantly delayed shipments, missing items, or receiving incorrect product sizes. A few customers additionally noted frustrating communication difficulties, stating they received absolutely no response after trying to contact support regarding missing deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and describe items as being exactly as described... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and discreet... See more

Service

Users describe positive interactions with service, consistently noting excellent and smooth experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. Many people praise the easy website... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items that are well-described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase o... See more

Company replied


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Sportswear Store

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

Promotion box for Clonezone

15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,352)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Clonezone logo

Reply from Clonezone

Hello. Thanks for your review. Apologies again, that the item you wanted was out of stock. As it was a sale item, we do not have many size options left, so this is why we were unable to fulfil your exchange request and you were refunded instead.
We do have a wide range of options on all our current season products and are always expanding our list of items on our website.
I hope that in the future if you are looking for something else, we are able to help.
Thanks.

Rated 5 out of 5 stars

Great Service

Always enjoy coming to Clonezone in Manchester. The customer service provided by Chris creates a fantastic, judgement-free zone and his product knowledge is excellent. The store is always well-maintained and welcoming.

27 October 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Hello. Thanks so much for leaving our lovely Manchester store a review! We agree; Chris is amazing. Hope to see you again soon!

Rated 5 out of 5 stars

Brilliant Site and Service

Great choice of items. And super fast and prompt delivery. Also excellent communication from sales team. Particularly Cheryl.

11 October 2025
Clonezone logo

Reply from Clonezone

Thank you so much for leaving us a review. Really pleased you were happy with your items and any help needed from our customer services team!

Rated 5 out of 5 stars

Excellent service

Speed of delivery. Quality of product's

17 September 2025
Clonezone logo

Reply from Clonezone

Thank you for your review. It is appreciated!

Rated 5 out of 5 stars

I try to order as all my stuff through…

I try to order as all my stuff through Clonezone and for good reason. They are so quick with delivery and their stores are really good.

29 September 2025
Clonezone logo

Reply from Clonezone

Thanks so much for leaving us a review; it's very much appreciated!

Rated 5 out of 5 stars

Easy Click and Collect Experience

I had ordered the item through the click and collect option from their Soho store. The delivery to the store was timely and the collection was seamless.

15 September 2025
Clonezone logo

Reply from Clonezone

Hi. Thanks for leaving us a review!

Rated 1 out of 5 stars

Purchase was sent with security tag on

Purchase was sent with security tag still on it so it couldn't be used. I emailed to request a return label but got no reply. Had to make a 34 mile round trip to the closest shop so they could sort it.

Not the first time the mail order team have got it wrong; I was sent the wrong size on a previous order.

24 September 2025
Clonezone logo

Reply from Clonezone

Hello. Thank you for your feedback. We are sorry that we did not see your initial email as it went into our spam folder.
I have reached out to you via email to discuss, but, overall very sorry about any issues with your order. We will always strive to do better and this will be passed on to our fulfilment teams. Thanks

Rated 5 out of 5 stars

The product was to hard not flexible…

The product was not for me it was a unwanted gift so I returned it back to Clonezone and they refunded me thay are a good fair company which I only use

25 September 2025
Clonezone logo

Reply from Clonezone

Hi. Thank you for leaving feedback about the product you purchased. If you would like any help/advice in picking an alternative, please contact us and we will be happy to help. Thanks

Rated 5 out of 5 stars

5 stars

Was nervous about going into the store in soho, as never been in a sex toy shop before. But omg I had nothing to worry about, the shop is so cool and relaxed. The staff are super friendly and helped explain and give advice. The shop is now my go to place for feeling good about myself and sexy, thank you Bradley, for all your help!

15 September 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Thank you so much for leaving us a review. We are very pleased you had a great experience in our Soho store and hope to see you again soon!

Rated 5 out of 5 stars

Clonezone for Locktober

Bought this from Clonezone for my pup in prep for Locktober. I’m pleased it fits well. Where can I get extra Seals?

6 September 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Thank you so much for leaving us a review. Glad you are prepped and ready for Locktober! I have put a link here for the seals you wanted:
https://www.clonezonedirect.co.uk/kink3d-airlock
If you need anything else, please email us at info@clonezone.co.uk
Thanks again

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