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Clonezone Reviews 

1,352
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the excellent online ordering process, and the wide range of top quality products available. Many shoppers also deeply appreciate the friendly staff members, the smooth store collections, and the discreet packaging which ensures complete privacy. Some reviewers were not happy with order fulfillment issues, mentioning significantly delayed shipments, missing items, or receiving incorrect product sizes. A few customers additionally noted frustrating communication difficulties, stating they received absolutely no response after trying to contact support regarding missing deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and describe items as being exactly as described... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and discreet... See more

Service

Users describe positive interactions with service, consistently noting excellent and smooth experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. Many people praise the easy website... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items that are well-described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase o... See more

Company replied


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Sportswear Store

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

Promotion box for Clonezone

15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,352)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great site to find what you want easily…

Great site to find what you want easily but some confusion when i was informed the package had been sent as i was given one tacking number but it appeared it was being sent from Manchester to their London department and then sent on. But arrived safe and sound

28 November 2025
Clonezone logo

Reply from Clonezone

Thank you for your review. Sorry for any confusion in the tracking information. There was a technical issue that causes a few bumps.

Rated 4 out of 5 stars

Has all you need

Would have given 5 stars but price is a bit expensive, otherwise delivery and service are very good

28 November 2025
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Reply from Clonezone

Thanks for your review. We do try our best to keep our prices competitive for the goods that we sell. Always good to keep an eye out for offers and promotions we run. You can get some really good deals.

Rated 5 out of 5 stars

Great items

Great items. Fast delivery.

27 November 2025
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Reply from Clonezone

Thanks for leaving us a review!

Rated 5 out of 5 stars

Shoulder Length

I have found buying semi trans latex shoulder length gloves impossible for a few years. Who knew they were under my nose at Clone Zone somewhere I would never have thought of looking. Even better I bought three pairs in the sale. Thank you

3 December 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Thanks for your review! Glad you were able to find what you were looking for. :)

Rated 5 out of 5 stars

Neoprene Harness Holder Large

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have been quite ‘greedy’ on the whole. Never been disappointed, what shall I try next …..

25 November 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Thanks so much for your review. We look forward to seeing what you try next too!

Rated 4 out of 5 stars

Friendly but Pricey

The staff are friendy and very Knowledgable. My only complaint is they onl seem to replenish stock like leather and rubber when theres a weekend or event coming up. Maybe its a lack of space option? If so they might make some room by removing some of the dildos which seem to cover half the store. The price is another issue, with no real competition in Manchester their prices are quite high. Although you do get a discount if you are a club member, sometimes you need to ask though.

20 November 2025
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Reply from Clonezone

Thanks for leaving us a review.
We do try our best to keep the leather and rubber options fully stocked all year around as much as possible. Sometimes we do have to wait a little while for them to be delivered, so the stock levels will be lower than we would like at certain points during the year.
Please reach out to us if there is something you are looking for that is out of stock or more specific, as sometimes we can source these directly for you.
We try to keep out prices as competitive as possible for the high quality brands that we stock. We do have offers and promotions running for different brands and stock during the year for our customers, so always do look out for those.
At the moment, we have some great offers in place for Black Friday, so be sure to check our website from now and tomorrow to see what is in place.
Thanks for shopping with us and we are very pleased to hear the Manchester team were helpful.

Rated 5 out of 5 stars

Fast

Fast, reliable and came quick

4 November 2025
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Reply from Clonezone

Thanks so much for your review- it is appreciated!

Rated 1 out of 5 stars

Total crap 😡 this company has gone down…

Total crap 😡 this company has gone down the pan. Warehouse closed all weekend so definitely don’t order on a Friday because you will not be getting any parcels until after that, been waiting 5 DAYS for a simple order that could of been popped into an envelope days ago. 😡 There stores are closing more and more but noticed that they take your money quick enough. Do better 🤬😡👊🏻

21 November 2025
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Reply from Clonezone

Thank you for your feedback.
I can see that you placed your order on Friday and chose the 2-5 working days delivery option.
Your order is due to arrive tomorrow, which is well within the estimated timeframe given at the point of sale.
Yes, our warehouse is closed at the weekend, so we do all of our order processing from Monday- Friday.
I am sorry that you are not happy with the service and I am not sure what could have been done differently for you in this case, as we have kept to our shipping time advertised but if you would like to discuss anything further, please feel free to contact our customer services team.

Rated 5 out of 5 stars

Lubricants

Lubricants ordered and delivered on time. A prostate tool was delivered in good condition and came with useful instructions of how to use and keep in good condition!

17 November 2025
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Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Perfect product

Perfect product to give to my key holders so they don’t lose the keys to my cage. Master of the House key ring. Speedy service

14 November 2025
Unprompted review
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Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Great Customer Service & Support

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase of multiple items. I can't thank them both enough, and hopefully my goods will arrive in time for that break.

30 October 2025
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Reply from Clonezone

Thanks so much for your review. We are really pleased to hear that the customer service and custom department teams have been helpful with your enquiries.

Rated 1 out of 5 stars

The tracking showed delivered by a post…

The tracking showed delivered by a post office a hundred miles away from me....item never arrived, emailed them and had no response.

27 October 2025
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Reply from Clonezone

Hello. Thank you for leaving your review. I am sorry that your tracking was incorrect on your email. We did have an issue with our dispatch emails and the tracking information that came with it, so a few emails did go out with invalid details recently.
I have checked your order and it appears it was delivered to your address, I am just waiting for confirmation from you, that you have received it, as it was posted to the correct address, even though the tracking was not correct.
If you can get to my email and let me know, that would be appreciated. Sorry for any confusion during the shipping process.

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