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Clonezone Reviews 

1,353
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the excellent online ordering process, and the wide range of top quality products available. Many shoppers also deeply appreciate the friendly staff members, the smooth store collections, and the discreet packaging which ensures complete privacy. Some reviewers were not happy with order fulfillment issues, mentioning significantly delayed shipments, missing items, or receiving incorrect product sizes. A few customers additionally noted frustrating communication difficulties, stating they received absolutely no response after trying to contact support regarding missing deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and describe items as being exactly as described... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and discreet... See more

Service

Users describe positive interactions with service, consistently noting excellent and smooth experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. Many people praise the easy website... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items that are well-described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase o... See more

Company replied


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Sportswear Store

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

Promotion box for Clonezone

15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,353)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order arrived in perfect condition and…

Order arrived in perfect condition and was exactly as described. Satff were friendly as always when I picked it up in store and made sure to confirm it was the item I ordered.
The item fits like a dream and i'm very satisified.

5 January 2026
Clonezone logo

Reply from Clonezone

Thanks so much for leaving a review. Glad you had a good experience in our store and the item fits well. :)

Rated 5 out of 5 stars

Happy but have packaging issues

I've bought 3 Hankeys toys from Clonezone and although I'm 100% satisfied with my purchases and Clonezone customer service throughout my purchases and deliveries, the only issue I have is the product packaging as it comes busting at the seems around the actual product and this allows dirt, dust and grime to get on the actual product.

I have a thought on solving this issue and this is Clonezone simply putting the product in a carrier bag and tape it to seal, this prevents any dirt, dust or grime getting on the actual product.

I hope this is seen as only constructive criticism.

2 January 2026
Clonezone logo

Reply from Clonezone

Thanks so much for your review and feedback. We shall take your comments on board and see how we can improve. Thanks again!

Rated 5 out of 5 stars

International order

International order. Processed next day, included all taxes and duties, and received c7 days later.
Simple and quick.

8 January 2026
Unprompted review
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Reply from Clonezone

Thanks so much for leaving us a review. Glad it was a nice and quick delivery for you.

Rated 5 out of 5 stars

Brilliant

Brilliant! Fast delivery and easy to order

31 December 2025
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Reply from Clonezone

Thanks so much for leaving us a review!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Friendly, fast transaction. I would highly recommend Clonezone.

27 November 2025
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Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Quick delivery

My recent parcel arrived the day after placing the order,saved a decent amount on the item's i ordered with the flash sale.

28 November 2025
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Reply from Clonezone

Thanks so much for your review! Glad everything went smoothly with your purchase.

Rated 5 out of 5 stars

Always an amazing shopping experience

Always an amazing shopping experience. The soho staff are knowledgeable, friendly and always on hand to help.

30 November 2025
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Reply from Clonezone

Thanks so much for your review! Glad you had a great experience at our Soho store.

Rated 5 out of 5 stars

I recently had an issue where an item I…

I recently had an issue where an item I ordered went missing due to the delivery company. However, the post-shopping service I received was excellent. The team responded quickly, personally acknowledged the problem, and provided a clear and helpful solution. Their prompt and friendly communication made the whole experience stress-free. I was very impressed with how they handled it and felt genuinely looked after.

18 November 2025
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Reply from Clonezone

Thanks so much for your review. We are pleased that our customer services team were able to help to resolve any issues.

Rated 4 out of 5 stars

I received all the items I ordered 👍🏻

I received all the items I ordered 👍🏻

However I did not receive the "mystery item" that was offered during the black Friday sales

1 December 2025
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Reply from Clonezone

Thanks for your review. The mystery item/gift was a free entry into our monthly prize draw. Sorry if that was not clear when you made your order. If you leave a review, you are automatically entered, which you will be now. Good luck for Decembers draw!

Rated 5 out of 5 stars

Great place to shop

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here. The quality of everything has always been top notch too so this is why I'm a repeat customer.

1 December 2025
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Reply from Clonezone

Thanks so much for your review- we are so pleased you enjoy shopping with us.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, really nice guys, loads of great gear, love my leather jeans.

1 December 2025
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Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Just how it should be...

Love Clonezone. Only ordered a few times, but every time has been excellent. For Mr S gear, they're my go-to while in the UK.
Everything ships discreetly packaged, and everything inside is well wrapped up and presented. Small things that make a difference.

29 November 2025
Clonezone logo

Reply from Clonezone

Thank you so much for your review. We are very pleased that you choose us to shop with while in the UK. It's appreciated.

Rated 5 out of 5 stars

hankeys toys

I bought a hankeys toy in the recently black Friday sale and found what I was looking for at a really good price, super fast delivery, great company.

29 November 2025
Clonezone logo

Reply from Clonezone

Thanks for your review- glad you managed to grab yourself some great deals at the weekend!

Rated 5 out of 5 stars

My experience shopping with Clonezone…

My experience shopping with Clonezone was great. Quick payment confirmation as well as shipping confirmation. Package was discreetly wrapped and I enjoy my purchase 😉

28 November 2025
Clonezone logo

Reply from Clonezone

Thanks so much for your review! :)

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