Citalia Holidays Reviews 

987
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making the holiday planning process enjoyable. Many highlight the booking process as straightforward, efficient, and stress-free, with agents often tailoring arrangements. People express high satisfaction with the overall service and quality of the holidays, often recommending the company for its professionalism. Reviewers appreciate the personalized approach and confidence instilled by knowledgeable planners, ensuring a smooth and well-arranged trip.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing satisfaction with the ease and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, responsiveness, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, pleasant, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just booked a holiday to Florence with Citalia, a long awaited trip for me as I have always wanted to go there. The booking experience could not have been better. We were expertly led through... See more

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied

Rated 5 out of 5 stars

Listened to our requirements and preferences. Being elderly we needed a walk in shower and access to public transport. We were extremely happy with the selection and choice of hotel. with assurances... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

987 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(987)

230 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and considerate advisor …

Ritchie was extremely helpful but also patient as my husband was just undergoing surgery. He is very professional but not too pushy. I appreciated that at a difficult time, he also made it very straightforward and included all our requirements. Bev

10 March 2026

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