Citalia Holidays Reviews 

984
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and efficient, often going the extra mile. The booking process is frequently described as easy, pleasant, and stress-free, with advisors listening attentively to create tailored holidays. Many reviewers are very pleased with the overall service, noting that arrangements go smoothly, resulting in fantastic and enjoyable holidays. Consumers appreciate the personalized attention, with agents carefully listening to requirements and tailoring options to suit individual needs. This leads to high confidence in the company's professionalism, with many people recommending their services and planning future trips.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, efficiency, and knowledge.... See more

Holidays

Users describe positive interactions with holidays, often highlighting the ease and simplicity of the booking... See more

Service

Customers had positive experiences with service, often highlighting the professional, personal, and efficient... See more

Booking process

People report positive experiences with the booking process, finding it straightforward and easy, even for... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Listened to our requirements and preferences. Being elderly we needed a walk in shower and access to public transport. We were extremely happy with the selection and choice of hotel. with assurances... See more

Rated 5 out of 5 stars

Booking with Tasha(Starkin) made booking a holiday for our Golden Wedding anniversary very easy A very nice young lady - nothing was too much trouble for her -resulting in us booking

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

984 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(984)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and knowledgeable travel advisor

Romina was very helpful in advising us with our holiday booking. She patiently explored options for us and her knowledge of the island and friendly demeanour gave us the confidence to make our booking that same day. Thank you Romina!

4 May 2026
Rated 5 out of 5 stars

Great customer service

Lucy Pearson helped to sort out a holiday for me. Nothing was too much trouble and she researched all aspects, different airlines, flight times, hotels, suitability of resort. Nothing was too much trouble and the package she finally found was perfect. I will be back.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I felt confident in Citalia's professionalism

I do not travel frequently, and Citalia has helped me to book a special holiday next year. The personal travel planner was very knowledgeable, gave me confidence in their professionalism and that they do know what they are talking about! Many of my anxieties have been alleviated, and I am confident I shall be guided through all the arrangements and have a fabulous holiday.

4 May 2026
Rated 5 out of 5 stars

A very well organised company

The whole booking process was easy and customer service team incredibly helpful and professional.
Everything was well organised from our flights, transfers and accomodation. Definitely would recommend this company

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Citalia Travel Experience

We have always used Citalia for holidays in Italy (Sicily, Puglia, Venice, Verona, Lake Garda). They provide a professional, personal, knowledgeable, efficient and friendly service. Thank you Louise.

23 April 2026
Rated 5 out of 5 stars

Have used Citalia for many years

Have used Citalia for many years, have always found the Italy travel planners very helpful, polite and efficient. Have always had excellent holidays and will continue to use Citalia.

24 April 2026

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