Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Listened to our requirements and preferences. Being elderly we needed a walk in shower and access to public transport. We were extremely happy with the selection and choice of hotel. with assurances... See more
Booking with Tasha(Starkin) made booking a holiday for our Golden Wedding anniversary very easy A very nice young lady - nothing was too much trouble for her -resulting in us booking
Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more
Company replied
Company details
Written by the company
With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.
Contact info
4th Floor West Point, Springfield Road, RH12 2PD, Horsham, United Kingdom
- 01293 765055
- holidays@citalia.com
- www.citalia.com
4.9
Excellent
987 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
15 June 2026
My experience with booking my trip to…
My experience with booking my trip to Maggiore ,was a very pleasant experience. Helped By Artan at every step of the booking stage. He was very knowledgeable, courteous, he also went the extra mile to find us what we wanted from the booking . I will have no hesitation using this service again.
15 June 2026
Great service.
A very quick, efficient and friendly response to our request for a multi location holiday in Sicily with provision of private transfers.
9 June 2026
Very helpfull and well informed staff…
Very helpfull and well informed staff member. Provided just what we wanted.
9 June 2026
Rome & Sorrento Trip
Lucia was very informative and nothing was too much trouble, very professional and clear on everything we required.
4 June 2026
What a wonderful and superb experience…
What a wonderful and superb experience I have just experienced with Romina. She was incredibly knowledgeable of Sicily and produced a holiday package that was perfect, exactly what I wanted. Romina is an excellent ambassador for your company.
5 June 2026
A great company and one I would always…
A great company and one I would always turn to when travelling to Italy. This time Tasha made all the arrangements very easy and straightforward. I would certainly recommend Citalia to family and friends
5 June 2026
Unprompted review
Helpful sales consultant (Tasha)
Helpful sales consultant (Tasha). Prompt responses. Careful consideration of our requirements. Thank you
4 June 2026
Excellent experience start to finish
An excellent experience from start to finish with helpful advice from Anastasia.
1 June 2026
Unprompted review
Very helpful member of staff throughout…
Very helpful member of staff throughout the process.
1 June 2026
Easy booking process
Spoke to Linda on the phone. She was very friendly and polite. Made the booking process very easy and went through everything in detail. Would highly recommend Citalia and have used them on many occasions.
31 May 2026
Linda was very welcoming
Linda was very welcoming, engaged and helpful addressing any queries that I had and dealing efficiently with the booking. Made the booking process reassuring and pleasurable.
30 May 2026
Richie was very helpful and worked with…
Richie was very helpful and worked with me to find exactly what we required
29 May 2026
Citalia - A joy to deal with.
Citalia makes the whole operation so much simpler.
I am rapidly approaching 90 years of age, and so much modern technology is beyond my comprehension. It is a joy dealing with Natasha who makes the whole process a joy.
25 May 2026
Unprompted review
GO TO AN EXPERT LIKE CITALIA
I was looking for a two centre holiday in Italy and Antonia was fantastic in sorting out good flights, transfers, train travel and hotels.
22 May 2026
Unprompted review
Friendly efficient service from Tasha
Friendly efficient service from Tasha, helpful & prompt with information
16 May 2026
Reply from Citalia Holidays
Thank you for your lovely review!
Everyone at Citalia wishes you a wonderful holiday.
Best Wishes
The Citalia Holidays Team
Good communication with expert…
Good communication with expert knowledge. No pressure to buy.
15 May 2026
Reply from Citalia Holidays
Thank you for your review, we are delighted to read about your experience.
We wish you a fantastic holiday!
Best Wishes
Very helpful in making late booking and…
Very helpful in making late booking and good information on the destination
14 May 2026
Reply from Citalia Holidays
Thank you for leaving us a lovely review!
Have a great holiday.
Best Wishes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.