Cinch Self Storage Reviews 

2,410
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist with their needs. People frequently highlight the excellent customer service, noting that team members are attentive, knowledgeable, and make the entire process smooth. The facilities themselves receive high acclaim for being clean, well-maintained, and secure, providing an ideal environment for storage. Reviewers also appreciate the ease of use and access, making their storage experience convenient and stress-free. Many consumers would highly recommend this company and plan to use their services again if needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the helpful, friendly, and professional... See more

Facilities

Customers consistently note positive experiences with facilities, frequently praising their cleanliness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the staff is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

Excellent storage facility in Seaford, Sussex. Clean, bright cool temperatures make it an ideal place for storage. It is simple to gain entry and exit - particularly during the hours when staff are... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,410)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cinch storage sittingbourne

The facility is very clean and secureJohn was very polite and helpful when booking the storage and when we arrived he helped out as much as possible definitely recommend

26 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for choosing us and for the lovely feedback!

Rated 5 out of 5 stars

Cinch storage in Seaford were amazing

Cinch storage in Seaford were amazing. Harry and Martin are so helpful and friendly. The units are easy to access, clean and very good prices. I took an extra one so I could buy more things rather than miss out. I would highly recommend them and would use them again if I ever need storage

27 March 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Amazing feedback, we’re so happy you’re satisfied with the service.

Rated 5 out of 5 stars

Helpful guys @Seaford Cinch

Helpful guys, always nice and polite, great to deal with .
Highly recommend....
Cinch at seaford , East Sussex has been a lifesaver.

24 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the review! We’re glad we could make things simple and straightforward.

Rated 5 out of 5 stars

Excellent 5 star service

I had a very beautiful experience in Seaford with Harry and Martin, great service with excellent facilities. Highly recommend!

24 March 2026
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Reply from Cinch Self Storage

Great to hear everything worked out perfectly, thank you!

Rated 5 out of 5 stars

Very helpful

Very helpful, very friendly and happy to help

2 February 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for sharing this, we’ll keep up the good work!

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Francesca and Craig are top notch. Thank you. You made it all so easy. Nice place with good access and clean new storage units. I would recommend

21 March 2026
Unprompted review
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Reply from Cinch Self Storage

Top review, thanks for being a great customer!

Rated 5 out of 5 stars

Excellent

Both Craig and Francesca have been fantastic. I initially spoke to Craig on the phone and he was really friendly and helpful plus provided information via email. Then I popped in to view some units and Francesca was really helpful and super friendly. Their service from beginning to end has been excellent and their prices are really competitive. I moved into my storage unit today and it seemed to be a busy day but Francesca still provided excellent customer service and explained everything clearly. I am very happy with everything. I would highly recommend using if you need storage. Thanks to both Craig and Francesca they have been great.

22 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the 5 stars and your wonderful review. We’re here anytime you need us!

Rated 5 out of 5 stars

Top Notch Team!

Craig was very helpful and accommodating throughout the entire process of securing the right unit for me, all of the team have been super helpful from the start and it’s always nice to see the team with a smile on their faces, such a nice atmosphere

7 March 2026
Unprompted review
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Reply from Cinch Self Storage

Really pleased we could help, thanks for taking the time to leave this great review!

Rated 5 out of 5 stars

Very good facility

Very good facility. Very friendly and helpful staff, would recommend.

20 March 2026
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Reply from Cinch Self Storage

This is what we aim for every time, thanks for your support!

Rated 5 out of 5 stars

Everyone at the Sittingbourne branch

Everyone at the Sittingbourne branch, especially John was so helpful. The storage was easy to use and exactly what I needed to help with my building project

21 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for your review! We’re glad everything went just right.

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient, thanks to John who was a great help!

20 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We’re so glad you had a positive experience, thanks for letting us know!

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, very clean, easy to use and access facilities.
High security level.

19 March 2026
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Reply from Cinch Self Storage

Thanks for the kind words, we’ll pass them on to the team!

Rated 5 out of 5 stars

Highly recommend

Very helpful staff. Units are spotless. Amazing affordable service. I would highly recommend.

19 March 2026
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Reply from Cinch Self Storage

We really appreciate your feedback, thanks for the 5 stars!

Rated 5 out of 5 stars

We received a fantastic service and…

We received a fantastic service and helpful advice from Francesca and Craig at the Woking branch the facilities are well maintained clean and easy to use, we will be recommending cinch storage and will use again.. 1st class service 🌟🌟🌟🌟🌟

18 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for taking the time to leave this lovely review, it’s hugely appreciated!

Rated 5 out of 5 stars

Friendly

Friendly, informative staff in Martin and Harry.
Also very patient with a 70 year old with poor short time memory.
Units are spotless and safe.

19 March 2026
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Reply from Cinch Self Storage

So pleased everything went well, thanks for the great feedback!

Rated 4 out of 5 stars

The Moving Woodsman. I am moving from West Sussex to East…

I am moving from West Sussex to East Sussex and a Seafordian friend Kate recommended your storage units in Seaford. I am a retired primary school teacher and have been living in a farm cottage for over 20 years and I recently decided to move to the Seaford area which I am familiar with. I chose Cinch storage because they could offer me a large storage space to place many boxes and belongings. I am pleased with the service they provide and also they provided the name of a man who provides household clearance/ removals. At the point of writing this review I am anticipating a new address to move into next month.

19 March 2026
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Reply from Cinch Self Storage

Thanks for the support, we’re glad we could help!

Rated 5 out of 5 stars

Cinch Sittingbourne - Great!!

Customer service at the Sittingbourne branch is literally some of the best customer service you’ll find in any industry!
From the response to my initial enquiry through the website, through to the highly hospitable nature of the staff on site, I could not fault this facility. It’s great! Very impressed. I’ve used a lot of other self storage facilities - Cinch at this branch has beaten them hands down.

17 March 2026
Unprompted review
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Reply from Cinch Self Storage

Really glad we could help make things easier for you , thanks again!

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