I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more
Company replied
Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more
Company replied
I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more
Company replied
Company details
Written by the company
Affordable Self Storage for Households and Businesses
Contact info
184 Shepherds Bush Road, W6 7NL, LONDON, United Kingdom
- 08000 855 722
- hello@cinchstorage.co.uk
- www.cinchstorage.co.uk
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Facility in Shoreham
Excellent Facility in Shoreham, extremely helpful and friendly staff.
13 April 2026
Unprompted review
Reply from Cinch Self Storage
Thanks so much for the brilliant review! We're really glad you had such a smooth experience with us, making storage simple and stress-free is exactly what we aim for.
Great service and staff at Cinch Gillingham
We have used Cinch Gillingham Storage Unit from February to April 2026.
Amy was particularly good at looking after our needs and met our requirements for our storage needs.
It was easy to use and access, it is nit a 24 hour lock up but we didn't need 24 hour access.
I thoroughly recommend Cinch Gillingham Storage Unit.
Joe, from Kent
⭐️⭐️⭐️⭐️⭐️
1 February 2026
Unprompted review
Reply from Cinch Self Storage
We really appreciate you taking the time to leave this! It’s great to hear everything went smoothly and that the team could help make things easy for you.
Excellent service from all the team
Excellent service from all the team. Thanks guys.
8 April 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for the amazing feedback! We’re so pleased you had a great experience!
Just opened an account with Cinch…
Just opened an account with Cinch Shoreham. Thanks to Jon and Lauren who welcomed me and made the process really easy. Nice facility and good location.
10 April 2026
Unprompted review
Reply from Cinch Self Storage
Really glad to hear you had such a positive experience with us! Thanks for choosing Cinch and for the kind words.
Great customer service
Very responsive, Francesca and the team answered all my questions within minutes online! Friendly reception on the day of booking, showed me the unit to ensure it met my needs before confirming the booking. Great experience and easy access.
4 April 2026
Unprompted review
The new facility at Houghton Regis is…
The new facility at Houghton Regis is wonderful. Our first contact was with Aaron months ago to put a hold on one of the new units. Today we met with Leon, he was very helpful and showed us around, comparing the size of units available. We ended up upgrading in size but he did a 12 month deal for us. Set up the secure code & locking system with my daughter. Very happy with our experience. Thank you Leon.
7 April 2026
Unprompted review
Reply from Cinch Self Storage
Love this feedback, thank you! We’re really pleased everything hit the mark for you.
Cinch Storage has been a real lifesaver
Cinch Storage has been a real lifesaver, and the team is so friendly and helpful. I’d highly recommend them
3 April 2026
Unprompted review
Reply from Cinch Self Storage
This is exactly what we like to hear! Thanks for choosing us and sharing your experience.
Cinch storage has been a lifesaver and…
Cinch storage has been a lifesaver and the Team are so friendly and supportive. Would highly recommend it! Hayley x
1 April 2026
Unprompted review
Reply from Cinch Self Storage
This is exactly what we like to hear! Thanks for choosing us and sharing your experience.
Maddy and team super efficient
Maddy and team super efficient, service with a smile. Helpful, professional and considerate to us as clients and to our deliver drivers.
31 March 2026
Unprompted review
Reply from Cinch Self Storage
Really appreciate you taking the time to leave this, it means a lot to the team!
Super team
Craig and Francesca have been highly supportive from when we enquired, to the completion of renting an office with them and I can turn to them anytime. Also I feel the location is private, secure and accessible.
The prices offered are highly competitive for what you get!
16 March 2026
Unprompted review
Reply from Cinch Self Storage
Fantastic to hear! We’ll be sure to pass your kind words on.
The Woking facility's staff is very…
The Woking facility's staff is very helpful and friendly.
This facility is simple to locate.
Many thanks to the employees
27 March 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for the great review; we’re so glad we could help!
spacious and does the job exactly as…
spacious and does the job exactly as needed. staff friendly and helpful. Great place for storage
31 March 2026
Unprompted review
Reply from Cinch Self Storage
This made our day, thank you!
Can't thank John and the staff at Cinch…
Can't thank John and the staff at Cinch Sittingbourne enough, they made the whole experience very welcoming and they went above and beyond to accommodate, great team and great experience.
28 March 2026
Unprompted review
Reply from Cinch Self Storage
We love hearing feedback like this! Thanks for trusting us with your storage.
Had a fantastic time in Seaford with Harry and Martin
Had a fantastic time in Seaford with Harry and Martin. Great service and excellent facilities. Definitely recommend!
28 March 2026
Unprompted review
Reply from Cinch Self Storage
Brilliant review, thanks so much for sharing your experience!
Friendly and helpful staff
Friendly and helpful staff. Clean and organised facility. Such a relief to find this storage facility.
22 March 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for the kind words! We’re really glad everything went smoothly.
Professional and cooperative staff
27 March 2026
Unprompted review
Reply from Cinch Self Storage
So pleased we could deliver a great experience; thanks for the 5 stars!
Cinch storage sittingbourne
The facility is very clean and secureJohn was very polite and helpful when booking the storage and when we arrived he helped out as much as possible definitely recommend
26 March 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for choosing us and for the lovely feedback!
Cinch storage in Seaford were amazing
Cinch storage in Seaford were amazing. Harry and Martin are so helpful and friendly. The units are easy to access, clean and very good prices. I took an extra one so I could buy more things rather than miss out. I would highly recommend them and would use them again if I ever need storage
27 March 2026
Reply from Cinch Self Storage
Amazing feedback, we’re so happy you’re satisfied with the service.
Helpful guys @Seaford Cinch
Helpful guys, always nice and polite, great to deal with .
Highly recommend....
Cinch at seaford , East Sussex has been a lifesaver.
24 March 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for the review! We’re glad we could make things simple and straightforward.
Excellent 5 star service
I had a very beautiful experience in Seaford with Harry and Martin, great service with excellent facilities. Highly recommend!
24 March 2026
Reply from Cinch Self Storage
Great to hear everything worked out perfectly, thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.