blue self storage Reviews 1,412

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, as well as the fantastic facilities.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the process easy,... See more

Facilities

Consumers find facilities to be positive. Many reviewers praise the excellent security, often mentioning 24/7... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Everything was as sweet as a nut. From initial enquiries to being shown to our pitch and the washing / air and vacuum area. All spot on and security seems very impressive and professional - a great cr... See more

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Straight forward booking

I found booking online very easy and straight forward
Great customer service from Bernie she was very welcoming,friendly and polite. The premises were clean and tidy the same with my storage container
100% recommend .
Thank you Christopher Alan

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Change storage

Blue Self Storage made switching my booking from motorhome storage to caravan storage really straightforward. They kept me updated throughout and the whole process was smooth and hassle‑free. Excellent service.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything was as sweet as a nut

Everything was as sweet as a nut. From initial enquiries to being shown to our pitch and the washing / air and vacuum area. All spot on and security seems very impressive and professional - a great crew on reception who had everything tickety boo. Thanks all especially Bernadette 👍

30 April 2026
Rated 5 out of 5 stars

Fantastic

Fantastic. Communication is excellent. Storage feels very safe and secure.

Really would recommend.

8 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you Mark, so pleased that everything went so smoothly.

Kind regards
Team blue

Rated 5 out of 5 stars

Top storage company!

Fantastic right from the start!
The team were very helpful, patient and informative. Very slick service with booking and paying for the storage unit.
They give you all the information right from the start.
Really good prices for storage.
I have used the Bridgend facility, the security there is top notch, it is well lit and you can access via QR code 24/7.
You get value for money and peace of mind, everything you could want from a storage company.
I would 100% recommend Blue self storage to anyone.

27 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your fantastic feedback Mathew.

We’re delighted to hear that you had such a positive experience from the very start and that the team were helpful, patient, and informative throughout. It’s great to know you found the booking process smooth and the pricing good value.

We’re especially pleased that the security, lighting, and 24/7 QR code access at our Bridgend facility gave you that extra peace of mind—that’s exactly what we aim for.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Kind regards
team blue

Rated 5 out of 5 stars

First Class

Booking on line was straightforward. On arrival at the unit I had a little bit of trouble opening up but after a quick phone call assistant was there in a few minutes . I decided to order a key fob it arrived by post in less than 24 hours. The unit was clean and tidy. First Class

27 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your fantastic feedback Allan.

We’re really pleased to hear that you found the online booking process straightforward and that our team was able to assist you quickly when you needed help on arrival. It’s great to know the key fob reached you so quickly too.

We’re also glad the unit met your expectations in terms of cleanliness and presentation. Your “first class” comment means a lot to us.

Thanks again for choosing blue self storage—we truly appreciate your support.

Rated 5 out of 5 stars

Great service so far from Blue storage

Great service so far from Blue storage. Easy and straightforward to set up online.

29 April 2026
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Reply from blue self storage

Thank you for the review Kim, so pleased that everything was so straighforward for you. Let us know if you need anything.

Kind regards
Alex

Rated 5 out of 5 stars

Self storage

Blue self storage team have been very helpful arranging my storage container, even drove me to the location cant fault them at all,

29 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your lovely feedback. We’re so pleased to hear that the team was able to help make arranging your storage container simple and stress-free. Going the extra mile for our customers is something we really pride ourselves on, so it’s wonderful to know that the support – even down to driving you to the location – made such a positive difference.

We really appreciate you taking the time to share your experience, and thank you for choosing blue self storage.

Kind regards
Team blue

Rated 5 out of 5 stars

Great customer service

Great customer service

My little car is tucked away all safe and sound.

27 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your lovely feedback.

We’re so pleased to hear that your little car is tucked away safe and sound. Giving our customers peace of mind that their vehicles are secure is exactly what we aim for.

Kind regards
blue self storage

Rated 5 out of 5 stars

What a wonderful friendly helpful team…

What a wonderful friendly helpful team !
A very professional service with customers at the heart of all they do . We feel very comfortable in the knowledge that Stan the van will be very safe left in their hands .
Haydn Morgan

27 April 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your kind words, Haydn.

We’re delighted to hear that you found the team friendly, helpful, and professional. Providing excellent customer service and making sure our customers feel confident that their vehicles are safe with us is always our top priority.

It’s great to know that “Stan the van” is in safe hands and that you feel comfortable storing with us. We really appreciate your feedback and look forward to continuing to look after you and Stan.

Best wishes,
The blue self storage team

Rated 5 out of 5 stars

Excellent service .

Excellent service .
Professional and polite

28 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind feedback.

We’re so pleased to hear that you received excellent service from our team. Providing a professional and polite experience for all our customers is something we take great pride in.

Kind regards
blue self storage

Rated 5 out of 5 stars

I was desperate for storage and blue…

I was desperate for storage and blue storage went out of they're way to accommodate.very pleased with uit.

24 April 2026
blue self storage logo

Reply from blue self storage

Thank you so much for your lovely review. We’re so pleased we could help when you needed storage and that the team was able to accommodate you at short notice. It’s wonderful to hear that you were happy with the service, and your kind words really mean a lot to us. Thank you for choosing blue self storage.

Kind regards
Alex

Rated 5 out of 5 stars

My experience

My experience, as somebody who hasn't used storage before, was how easy it was.
The containers are very clean, you can just drive in and access your container any time, you always find something you forgot to take or stored something that you might need.

22 April 2026
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Reply from blue self storage

Thank you so much for the 5* review. It made life easier for you to have a site tour to know exactly what size unit you needed. Kind regards, Sharon

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our caravan stored with them in Wentloog for the past 30 years and have always been very happy with the service. The sites feel secure, well looked after, and give real peace of mind. It’s rare to find such consistent service over so many years. Highly recommended.

20 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our storage at Treforest during your move, and that you have trusted us with your caravan storage at Wentloog for the past 30 years.

It means a great deal to know that you have found our team reliable, friendly, and professional, and that our sites have given you peace of mind over the years. Providing secure, well-maintained storage and consistent service is exactly what we strive for, so your recommendation is truly appreciated.

many thanks Team blue

Rated 5 out of 5 stars

I have been using Blue Storage for many…

I have been using Blue Storage for many years , both for vehicle parking and containers, top company.
Bernie sorted our request this morning in record time , what a great team !!

16 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for a lovely review, we are glad to hear you have had such a lovely experience, thank you for using Blue Self Storage

Rated 5 out of 5 stars

Really easy to book online

Really easy to book online & clear instructions provided

Would highly recommend

16 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your review, glad you found our online booking system easy to navigate, we always aim to provide a positive experience for our customers

Rated 5 out of 5 stars

Safe and Secure

Lovely people to deal with. Immaculate and state-of-the-art site. My entire 3 bedroom household stuff was stored for a year in Wentloog, and I never had to worry, not even a bit. I vacated a few days earlier than the full last month, and was even given a refund. Thank you Blue Self Storage Wentloog. Special thanks to Bernadette.

16 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you found our Wentloog site immaculate and secure, and that storing your household belongings with us gave you complete peace of mind throughout the year. It’s wonderful to know that our team made such a positive impression, and Bernadette will be especially pleased to receive your special thanks.

We truly appreciate your support and are so glad we could help make your storage experience a positive one. Thank you again for choosing Blue Self Storage Wentloog, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Sharon and Bernadette made the whole…

Sharon and Bernadette made the whole process easy.
Great to deal with and very swift to get back to me on any questions and information I needed and asked.

14 April 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you Andrew, we try to make our process as qucik and effective as possible, we hope you enjoy your time at Blue Self stoage

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