We submitted our small claim almost a year later. A family bereavement knocked it off our radar. Anyway we didn't get, or didn't remember getting their email so it took another while before we got thi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Entering all the claim details was a bit of a nightmare. Especially difficult with the fact that you couldn’t log out and then log back in to continue your work. It has to be all done in one go whic... See more
Company replied
All reps were very helpful when I spoke to them. Only issue u had was I sent a document they requested and when I rang them months later they said they didn't receive email
Company replied
Overall a very good and quick experience. The communication could be a little bit better and more accurate but it was also my first time so I had no clue either.
Company replied
Company details
Written by the company
Chubb is a world leader in insurance. With operations in 54 countries and territories across the world. Chubb provides commercial and personal insurance. From personal accident and travel, supplemental health insurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight, discipline and care. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Contact info
United Kingdom
- cx_feedback@chubb.com
- www.chubb.com
4.2
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
It was great and very fast
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Very good response thankyou for your…
Very good response thankyou for your kind response and support service
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
It was easy to get in touch with u lot
It was easy to get in touch with u lot. and u guys were amazing to be trusted
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Easy to deal with, very good communication
Easy to deal with, very good communication and resolve very quickly
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Good but not outstanding
When I put in my claim it seemed to be an easy case of my watch has broken, here’s the solution. However, I applied online initially and then heard nothing until I rang a week later. I was told I had to turn off Find My on my phone (for my watch) before they could continue, so that’s what I did and heard nothing until I rang back a week later!! When I rang back all was sorted in that phone call, but it should have been sorted without me having to phone again to chase it!
The replacement was sent to DPD and then the next problems arose! As DPD had to collect my old one and then give me my new watch, this was not convenient to them (but I will complain to them) so it took another 6 days to get my watch!
Overall, my experience with Chubb was good but not outstanding. I should not have had to chase up my claim to get it moving.
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! Your feedback is useful and we will use this to improve in the future. The Chubb CX Team.
When I have paid full insurance policy…
When I have paid full insurance policy amount why do I need to get refurbished phone
2 March 2026
Reply from Chubb (European Region)
Thanks for leaving a review, we understand that it can be disappointing to receive a refurbished handset, but i can assure you these are fully tested and of good quality and this is within the T&C's of the policy. The Chubb CX Team.
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Not good value
The claim itself didn't process the first time and I had to call in. Chubb handled the call well when it was eventually processed, but the whole experience starting from the EE website was very cumbersome and not in the least intuitive. I have now cancelled the insurance policy as I could have purchased a refurb phone for the price of the excess.
12 March 2026
Reply from Chubb (European Region)
Sorry to learn of the difficulties you have experienced, we will use your feedback to improve in the future. The Chubb CX Team
It was just so easy- smooth and…
It was just so easy- smooth and professional, phone arrived as promised with no problems. So relieved, thank you
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Very fast very good
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Prompt and effortless
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
They are very pro and fast.
12 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
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