Choice Home Warranty Reviews 

Choice does not want to repair individual components of an air conditioner when they start to fail. Your entire AC system must be completely dead before they will consider repairs. Think of them for catastrophic use only.

The representative was very convincing

The rep is a true professional! All the things that make a great rep. Courtesy, kindness and respectful respectful. Promote ASAP!!!!2026 01 09

Forever Plumbing was great. Jose came in and went right to work on installing my new water heater. Polite and knowledgeable.

The timing was great and the work done was very good on my stove.

Still waiting from generated order on August 29 2026 for a tech to repair none working refrigerator. Seems there is a problem acquiring getting a tech, meanwhile the foods in the fridge have to be thrown out.

Thank you very much. Your associate was very informative and nice. Clean up perfect. GREAT SERVICE. Thank you

With repair prices so high its a comfort feeling to know there are not big bills out there

Customer service agent was a very helpful and work with my budget & needs. He explained me all my benefit and maximum courage's. with small service fees.

At first I received the "Reimbursement" option. So, I took the time to find a contractor and as soon as I set up my own appointment, then I received the "Your appointment has been scheduled" notice, so I had to go back and cancel my own appointment. After the guy came to just "diagnose" the problem, not actually fix the problem, the claim was denied. AARGH! NOT HELPFUL AT ALL! The contractor you sent was pleasant, seemed knowledgeable, and came after hours without extra charge.

Called on August 19 about my hot water heater. Took 8 days for tech to come out an inspect my hot water heater. Finally today August 31 received approval with an added $220.00 extra charge for non covered expenses???? Already paid $100.00 for service call. What extra expenses??? Just replacing a hot water heater! Now waiting to schedule a day and time. Already been 11 days! What 2 plus weeks??? No very happy and totally disappointed.

Great Job!!! Quick response!!!

Everything went wrong, they are thieves and robbers. They will NOT fix anything, but they will take your money. Look them up on Facebook, thousands of unsatisfied customers.

The problem was finally resolved after 2 visits.
I’m pleased with level of commitment that the tech service company provided.

It is so easy to create a claim. There is always an immediate response and the updates as they come up.

I filed a claim with choice home warranty for AC not cooling. The assigned technician with J's Heat & Air, LLC arrived and the following message was generated We have received the diagnosis for the recent claim you have submitted. The assigned technician reported no mechanical failures and has advised there are no repairs needed or recommended at this time. Thank you for being a valued customer of Choice Home Warranty. How can this be when my AC was working fine 3 days before hand. Now mu thermostat cant even get below 82 degrees. I had this brand new unit installed 6 years ago and still under warranty. Since then I am in the process of cancelling my policy and getting a new technician evaluation.

The assigned company, Overflow Poolz, did a great job fixing the issue. Choice addressed my claim immediately.

Pablo was excellent at explaining the Choice Home Warranty. He was very patient answering my many questions and did not rush me into making a decision.

1 Star — Do not waste your time or your days off work with Choice Home Warranty
Filed a claim on August 17. A technician actually showed up August 18. Fine. They needed a part. I understand that. They told me to wait a week.
When that week was up, nobody called. I had to call them. They said the part “just came in” and they would be there the following Friday. Friday came and went. Nobody came. Nobody called.
They then moved it to today, August 31, with a window of 11 a.m. to 2 p.m. I called and asked if we could make it 12 because I had to work. They said no problem. I even spoke with the repair person. They said no problem.
2:00 came. Nobody. Nobody called. I called the company. They said because I “postponed” the time they pushed it to 3:00. 3:30 came and went. Still nobody. Still no call. I called again at 4:00. They told me no one is coming today and the part will not be in until September 4.
I took an entire day off work today. I already took another day off for them before. Two days of lost wages sitting at home waiting for people who never show up and never bother to call.
Meanwhile, every single day I get an email asking how they’re doing and begging for a review.
When you call, they put you on hold and never come back. They say they will call you back and never do. Sometimes you ask if this is Choice Home Warranty and they say no and hang up.
I have years invested with this company. There are plenty of other warranty companies. This is how they treat long-time customers: no-shows, no communication, wasted work days, and then an email asking for a five-star review.
I want my money back. I want to be paid for the two days of work I lost waiting for people who never intended to show up. This is not how a company that takes monthly payments should operate.

the technician came at the alloted time and was very professional and treated us with respect. Great job Everett.