Choice Home Warranty Reviews 

61,707
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 9,880 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, professional, and very knowledgeable when handling service appointments at home. Many people also highlight the fast service, noting that professionals arrive promptly and complete repairs very efficiently to resolve unexpected household issues. However, some customers also noted frustrating experiences regarding unexpected claim denials and very slow communication from the support teams. A few reviewers mentioned experiencing long delays when trying to get critical repairs approved, while others felt that representatives were unhelpful or provided confusing reasons for rejecting coverage on standard claims.

What people talk about most

Service

Clients share ambiguous opinions on service. While some consumers report prompt scheduling and professional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing technicians and representatives as... See more

Claim

People report ambiguous experiences with claim processing, highlighting widespread frustration over denials.... See more

Customer service

Consumers find customer service to be mixed, experiencing significant frustration with long hold times and... See more

Warranty

Users describe ambiguous interactions with warranty coverage, reflecting highly divided opinions. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time it took to submit the claim, then to provide status of my claim as it progressed through the system. Then, the Tech was at my door assesing my issue was exremley impressive. Then t... See more

Rated 5 out of 5 stars

Our 20+ year home is suddenly showing it's age. We've been with Choice Home Warranty two years. It's been our experience that each of our eight service calls have been very successful, as timely as... See more

Rated 5 out of 5 stars

I was offered an even better deal than I thought I would get with my purchase - and Simon Louz arranged for an even better offer than I thought possible! I'm definitely telling my kids and siblings... See more

Rated 5 out of 5 stars

Great experience with Choice Home Warranty. They were incredibly easy to contact, and I got a quick response right away. The technician came out for service on August 25, 2026, and handled everything... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

62K reviews

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3.9

All reviews

(61,707)

9,394 reviews in the last 12 months

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Rated 5 out of 5 stars

My Choice

The estimate was free and the rates were more than fair. Noah offered the best, fast and friendly customer service and was very knowledgeable and helpful while assisting me in making the right choice. I am now switching from my current warranty provider to my Choice Home Warranty.
Thank you

2 September 2026
Rated 4 out of 5 stars

If you are a veteran, tell the salesman!

I would feel more confident AFTER using the program but, having just purchased the policy all I am able to comment on is the salesman that I dealt with. He was not forceful and he was knowledgeable.
You should remember to mention the fact that you are (if you were) a veteran to get a better rate. Let's see how the service turns out to be.

2 September 2026
Rated 5 out of 5 stars

I submitted a claim to fix my HVAC…

I submitted a claim to fix my HVAC system and was assigned a very capable company that fixed the problem in seconds. The experience was seamless and professional. I highly recommend having CHOICE as your partner. Great work.

31 August 2026
Rated 5 out of 5 stars

Problem was resolved within 24…

Problem was resolved within 24 hours.Technician was prompt, courteous and had everything running smoothly within minutes.

This was my first call to Choice Warranty and I could not be more pleased.

9 January 2026
Rated 5 out of 5 stars

Choice is THE BEST!

Great tech had the issue corrected in minutes! Great service from Choice! I would not have any other home warranty service no matter the price, period!!!

31 August 2026
Rated 4 out of 5 stars

I wanna compliment need appliance…

I wanna compliment need appliance service company and especially the technician Jerri. He was running a little late and he called to let me know all along. He notified me about his progress and he would show up. He even showed up I believe after hours and it was much appreciated

27 August 2026
Rated 1 out of 5 stars

Trying to get service on this warranty…

Trying to get service on this warranty policy has been a nightmare! 2 mos since claim filed and still no technician showing up at my house-the technicians have told me that they have great difficulty getting paid by CHW and don ‘t really want to work with them. One technician demanded that I pay him for coming to my door $100. And I also have to agree to pay for all necessary repairs because he was not going to wait for CHW to pay him-I would need to seek my own reimbursement. This company does not live up to what they promise when you buy the policy and seems to actually be a total fraud -not paying the technicians , not authorizing replacement appliances and not providing what is promised. I started my claim on 7/11/26-stll no service!

1 September 2026
Unprompted review

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