Choice Home Warranty Reviews 

The person answered my questions to my satisfaction and I got the things covered that I needed

I am extremely disappointed and frustrated with my experience with Choice Home Warranty.

I submitted my warranty application on July 6, 2026, and my coverage effective date was August 6, 2026. On August 17, I reported a serious problem with my kitchen faucet and filed a claim.

This was not a problem that I could simply wait and see if it got worse. Whenever I turned on the water, water would leak from underneath the kitchen sink. Because of the leak, I could not properly use my kitchen sink at all. I have two children in my household, so this was a serious and stressful situation for my family. I could not simply stop using the sink indefinitely and wait for Choice Home Warranty to decide what to do.

Despite this, Choice Home Warranty refused to cover the claim. I was told that there was likely buildup inside the faucet before August 6, and therefore they assumed that the problem must have existed before my coverage became effective.

What I find extremely unfair is that this conclusion appears to be based on an assumption rather than actual evidence that the faucet was defective or malfunctioning before August 6. The fact that buildup may have existed does not automatically prove that the faucet was already broken or malfunctioning before my coverage began.

I personally spoke with Sylvanna Green-Hazel and explained the situation in detail. I asked her to reconsider the claim and explained why I felt it was unfair to deny the claim based simply on an assumption about when the problem may have started. Unfortunately, I was ultimately told that they would not cover it.

I understand that a home warranty company has contractual exclusions and limitations. However, when a kitchen sink cannot be used because water leaks underneath the sink whenever the faucet is turned on, this is not something a homeowner can simply ignore or postpone.

I am extremely disappointed that after purchasing a home warranty and paying for coverage, my claim was denied based on an assumption about when the problem may have started rather than clear evidence that the faucet was actually defective before my coverage began.

I am sharing my experience so that other homeowners can understand how my claim was handled before deciding whether Choice Home Warranty is the right company for them.

I am new and have had AHS for years. I think your price and coverage will work well for me

SAVE YOUR MONEY!!! DON'T BUY from this company. It's been a total waste of time and money. Thank God the sellers paid for it not us. Had 2 claims this year. Denied first claim on pool equipment that failed with some BS reason ($6000). Next, our AC (only unit for house) went out. Temp in house over 100. They took a day to assign someone, then gave us an appt for 5 days later. Have called another company who is coming out in the next few hours.

Austin of San Luis Obispo heating and air-conditioning came Came when he said you would be here, analyze my problem fixed it and show me the part that he had to replace. It was very efficient and they explained to me that the part was failing that he replaced very friendly and very helpful.

Leo was very helpful and NOT pushy!!! I appreciate that

Yes Teresa explained in detail what all is covered in the plan along with prices etc. we played phone tag for awhile but we finally made contact.

Marcus was very helpful and took the
time to get us the best rate.

My claim for electrical work was immediately denied and that was determined by the choice home warranty use of AI. When I filed for a review it was denied a second time because of normal wear and tear. This was supposedly done by their review board whoever that is. What really upset me was that i paid the $75 upfront cost and the total bill was for an additional $300. I had already been with choice home warranty for a year paying them $53 per month. After I called to cancel my service with them did I get a person on the phone who said that they got it all wrong and i should have been covered under normal wear and tear. Then he offered to pay half the claim that their recommended electrical contractor said it would cost. I asked that person why not pay the full $300 cost.
I got no answer for that but he was giving me a good faith offer even though my claim was denied. My advice would be to use another company other than Choice Home Warranty. They are a rip off

Customer service was A1, quick and to the point !

I opened my refrigerator claim with Choice Home Warranty on July 27 because it was not cooling or freezing. More than a month later, it is still not repaired.

The timeline speaks for itself:

July 28: First appointment – no one showed up.
Vendor confusion followed—the contact provided told me they do not repair refrigerators and had not accepted the claim.
Aug 4: Sears finally diagnosed the issue, including the compressor, ordered parts, and scheduled repair for Aug 11.
Aug 11: Repair canceled/rescheduled because parts had not arrived.
Aug 24: After waiting another two weeks, Sears gave a 12–2 PM window, then 2–4 PM. The technician later canceled due to a doctor's appointment, and the system pushed the next appointment to Sept 9.
Aug 25: Choice reassigned the claim and promised a new vendor within 48 hours.
Aug 27: No vendor. I was promised an update by 5 PM. Nothing.
Aug 28: Called again and was told to wait another 24 hours.

This has become an endless cycle of missed appointments, vendor problems, rescheduling, parts delays, broken timelines, and repeated “24–48 hour” promises.

Meanwhile, my family continues without an essential appliance, dealing with food spoilage, additional expenses, inconvenience, and constant follow-ups.

I understand that delays happen. What is unacceptable is the apparent lack of ownership, urgency, backup process, and accountability when those delays occur.

After more than a month, I don't need another apology or another 24–48 hour promise.

I need my refrigerator repaired.

A home warranty is supposed to provide peace of mind. This experience has made me seriously question the value of the service, especially as a VIP customer.

Choice Home Warranty management needs to review how this case was handled. Would you accept this level of service for your own family?

always sending out experienced technicians who get the job done right

The price, the promotional offers, the simplicity; but most importantly, having that one person that I can contact to discuss any issues regarding the contract and company performances.

Everything went well satisfied with the technician skill job well done

BME Services LLC great service.....

I have a broken water heater and they are sending a tech 3 days from now!!!! What do I do without hot water for 3 days. Once the tech comes how long will it be before someone comes and replaces my water heater??????

While Choice was settling the 11.8 Million Dollar lawsuit by the state of Arizona their service improved. That lawsuit settled in February, 2026 and their service and sleazy business practices returned to the same rip off outfit.
I have a garage door that needs repair. The claim was submitted 72 hours ago. Choice can not find a garage door company in the Reno, Nevada area that will work with them. WHY? I called two companies to see if they had any insight; They did. Choice has stiffed so may companies in this area that none of the companies are willing to work with them.
Meanwhile I have paid the service fee and can not get Choice to return calls or to pick up when I call or return the calls from their offshore answering service. This is a simple proposition: refund the service fee and I will make my own arrangements. Simple enough? It seems that Choice is so cash strapped that it can not even do that.
So it is back to business as usual for them--collect cash and deny service. Just like Arizona again.