Choice Home Warranty Reviews 

Still waiting from generated order on August 29 2026 for a tech to repair none working refrigerator. Seems there is a problem acquiring getting a tech, meanwhile the foods in the fridge have to be thrown out.

Thank you very much. Your associate was very informative and nice. Clean up perfect. GREAT SERVICE. Thank you

With repair prices so high its a comfort feeling to know there are not big bills out there

Customer service agent was a very helpful and work with my budget & needs. He explained me all my benefit and maximum courage's. with small service fees.

At first I received the "Reimbursement" option. So, I took the time to find a contractor and as soon as I set up my own appointment, then I received the "Your appointment has been scheduled" notice, so I had to go back and cancel my own appointment. After the guy came to just "diagnose" the problem, not actually fix the problem, the claim was denied. AARGH! NOT HELPFUL AT ALL! The contractor you sent was pleasant, seemed knowledgeable, and came after hours without extra charge.

Called on August 19 about my hot water heater. Took 8 days for tech to come out an inspect my hot water heater. Finally today August 31 received approval with an added $220.00 extra charge for non covered expenses???? Already paid $100.00 for service call. What extra expenses??? Just replacing a hot water heater! Now waiting to schedule a day and time. Already been 11 days! What 2 plus weeks??? No very happy and totally disappointed.

Great Job!!! Quick response!!!

Everything went wrong, they are thieves and robbers. They will NOT fix anything, but they will take your money. Look them up on Facebook, thousands of unsatisfied customers.

The problem was finally resolved after 2 visits.
I’m pleased with level of commitment that the tech service company provided.

It is so easy to create a claim. There is always an immediate response and the updates as they come up.

I filed a claim with choice home warranty for AC not cooling. The assigned technician with J's Heat & Air, LLC arrived and the following message was generated We have received the diagnosis for the recent claim you have submitted. The assigned technician reported no mechanical failures and has advised there are no repairs needed or recommended at this time. Thank you for being a valued customer of Choice Home Warranty. How can this be when my AC was working fine 3 days before hand. Now mu thermostat cant even get below 82 degrees. I had this brand new unit installed 6 years ago and still under warranty. Since then I am in the process of cancelling my policy and getting a new technician evaluation.

The assigned company, Overflow Poolz, did a great job fixing the issue. Choice addressed my claim immediately.

Pablo was excellent at explaining the Choice Home Warranty. He was very patient answering my many questions and did not rush me into making a decision.

1 Star — Do not waste your time or your days off work with Choice Home Warranty
Filed a claim on August 17. A technician actually showed up August 18. Fine. They needed a part. I understand that. They told me to wait a week.
When that week was up, nobody called. I had to call them. They said the part “just came in” and they would be there the following Friday. Friday came and went. Nobody came. Nobody called.
They then moved it to today, August 31, with a window of 11 a.m. to 2 p.m. I called and asked if we could make it 12 because I had to work. They said no problem. I even spoke with the repair person. They said no problem.
2:00 came. Nobody. Nobody called. I called the company. They said because I “postponed” the time they pushed it to 3:00. 3:30 came and went. Still nobody. Still no call. I called again at 4:00. They told me no one is coming today and the part will not be in until September 4.
I took an entire day off work today. I already took another day off for them before. Two days of lost wages sitting at home waiting for people who never show up and never bother to call.
Meanwhile, every single day I get an email asking how they’re doing and begging for a review.
When you call, they put you on hold and never come back. They say they will call you back and never do. Sometimes you ask if this is Choice Home Warranty and they say no and hang up.
I have years invested with this company. There are plenty of other warranty companies. This is how they treat long-time customers: no-shows, no communication, wasted work days, and then an email asking for a five-star review.
I want my money back. I want to be paid for the two days of work I lost waiting for people who never intended to show up. This is not how a company that takes monthly payments should operate.

the technician came at the alloted time and was very professional and treated us with respect. Great job Everett.

Choice Home Warranty makes it extremely difficult to fix anything. I have had several issues in the past and have had to go above and beyond in order to get anything fixed. My AC went out while I was on vacation and I filed a claim on August 9th when I got back to my home in 90 degree weather. I had to take 2 days off work in order to accommodate Choice's technician who came to my home on two separate occasions to look at my AC, and to whom I paid $100. Choice was not happy with the result so dismissed them and tried to find another technician. After over 2 weeks without AC and taking 2 days off work, I told them I would get my own technician and they asked that my technician send a diagnosis and pictures for reimbursement. I did exactly as they instructed and they now are demanding that the technician come back out to answer more questions and take more pictures. It has been almost 90 degrees outside since I got back from vacation, and this is an essential service. I have been without AC for over 3 weeks, and it is beyond insane to keep asking for new appointments and new information beyond what was originally requested. Choice originally sent their technician of which I paid $99, did not like the answer, heard from my technician and want more appointments, for me to accommodate more than the 3 appointments I've already had. They keep delaying and asking for more without any reassurance that they will fix anything. I am extremely disappointed in this company and will not be doing business with them in the future. I now see why every technician that comes out (even from Choice), says that Choice Home Warranty is the worst possible home warranty service you can deal with and operates in a way that belies the contract information. I asked for management to call me back on Aug 28th and have received no callback as of now, Aug 31st. Choice Home Warranty is an absolutely difficult company who I believe profits off of their fraudulent behavior.

I have a home warranty through this company and have well pump coverage recently i had trouble with my well pump filed a claim they sent guy out he said i need a new pump and some pipe replaced when put in the claim they told me that its not covered even though i paid for coverage this company is a scam do not get coverage through them i will be going further about this issue

Absolutely the worst. Had a backed up toilet and for 3 days they were unable to get a plumber. I called multiple times for help and was hung up on twice. Called and spoke with a manager and I said I wanted to cancel my 2 policies she informed me she was unable to do that and transferred me to the cancellation department. Unfortunately, I waited for a return call that I never received. I called again and got put on hold again for over 30 until I hung up. I paid them for a service I didn’t receive and finally had to pay a plumber out of pocket to get it fixed. I expect to get a full refund for both policies since it was just 2 days ago they took out the money from my account. I’ve paid them for 6 months and this was my first and last service request. Now I’m fighting to cancel the policies each person says they have to transfer me and no one ever picks up the phone. Unbelievable . I advise no one use this company

Great price and Luke Powers was extremely helpful. He explained all my options and did not try to hid anythine.

I was directed to a person right away. He was extremely helpful, knowledgeable and efficient. He assisted me with both my homes.