Choice Home Warranty Reviews 

Great experience with Choice Home Warranty. They were incredibly easy to contact, and I got a quick response right away. The technician came out for service on August 25, 2026, and handled everything professionally. Highly recommend!

The experience with Choice Warranty has been a miserable one. I believe that there is a scam. They refuse to fix a minor problem and it’s just very disappointing because they had no help for me whatsoever. The claim lady didn’t even call me back so I’m just done with these people. I’m gonna call him Monday and cancel my Account account before they try to scam me for another payment

We have been very happy with Choice Hone Warranty

Handled very well

Lee was polite and on time. He explained that he didn't have the part on his truck, but would order it and return to complete the job. He returned and fixed the job. He cleaned his work area before he let and asked if I was satisfied. He also told me to call if it stopped working. If I need a GE repair I'll ask for lee.

Quick claim review, assignment of service provider and approval of required repairs

Pretty fast service.

Denied claim on service for something else not related to the repair needed. Makes it very hard to want to resign with warrenty.

Very responsive and picked a great company to inspect my water heater. Seamless Process

Company avoids paying larger claims. Sales reps lie saying everything is covered after you pay the service fee which isn't true as there are caps, etc. and often they give bogus reasons not to cover the claim at all. It took 13 days to get an AC tech out and then they didn't fix the issue so we waited another two weeks without AC for the tech to come back and still no fix as they denied the claim. They give no written rationale for their position and after I submitted documents to their portal to show their reason was false they just gave me another reason why they were declining the claim.

Watch the phone numbers on the website because it doesn't get all the information correct on a claim because it uses an AI system that is not working properly according to their claims department. You must wait 24 to 48 hours for them to find someone to fix the issue. If you have to find your own technician because they can't find one, the approval process can be 10 minutes to 4 hours. My water heater went out, flooded my house, the shut off value has not been used so it doesn't work, you have no water and the claim only shows a leaking water heater. Big difference to leaking and flooding a house. It they have to redo the claim, it's another 24 to 48 hours for them to find a technician. Buyer beware!! The customer service is horrible!! The plumber that was suppose to fix this has backed out. What a joke!!!

filed my first claim today waiting for results then i will give my full opinion

Service tech was not very prompt. Emails from choice about claim were late. I am satisfied with the settlement but do not understand why I have to wait 30 days for payment.also I was led to believe that a replacement would be a new appliance not a depreciated settlement.

The customer rep. completed my request with no problem.

FOUND ISSUE AND RESOLVED QUICKLY. GREAT CUSTOMER SERVICE.

Just sign up with Robert. If the company is as good as Robert very professional, punctual and polite service good. I'll be very happy.

The gentleman who came out was very professional and quick to diagnose the problem and get the part ordered for us. He’ll be back today to install the new part.

Quality of technician

They showed up in the time frame provided and got the job done quick!