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CEWE Reviews 21,534

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TrustScore 4.5 out of 5

4.5

Photo Printing Service
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See what reviewers are saying

Rated 4 out of 5 stars

Overall, I’m satisfied with your service, but there’s one important feature missing — something that really matters when working with large prints and enlargements. It’s the ability to adjust the... See more

Company replied

Rated 5 out of 5 stars

I used the online program to create an album, and I am very happy with the result. I really liked that the program tells you the quality of the pictures while you're shuffling them, so you don't get... See more

Rated 4 out of 5 stars

Making my album was a creative experience. I liked the features of the offline designing software of cewe. I am able to store my projects. The delivery was reliable. I saw suggestions that was helpful... See more

Rated 5 out of 5 stars

I’ve used cewe quite a few times now and every time is such a nice experience. The product is super nice and exactly like it’s described. The packet always arrived quite fast and I get informed of eve... See more

Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Poster Store

Written by the company

CEWE is wereldwijd actief en de specialist op het gebied van fotofinishing. Dagelijks werken ruim 4000 mensen enthousiast aan de leukste, persoonlijke fotoproducten zoals fotoboeken, wanddecoratie, fotocadeaus, kalenders, wenskaarten, telefoonhoesjes en nog veel meer.

Profiteer van onze 100% tevredenheidsgarantie

Jij moet tevreden zijn, dat is ons doel

Jij moet tevreden zijn, dat is ons doel
Wij willen graag dat je 100% tevreden bent! Indien dat niet het geval is, dan willen wij je zo goed mogelijk proberen te helpen. Neem hiervoor contact op met onze klantenservice via 0341255400. We staan 7 dagen per week voor je klaar. Je kan ons bereiken op de volgende tijdstippen: Maandag t/m vrijdag: 09.00 uur - 21.00 uur Zaterdag en zondag: 10.00 uur - 18.00 uur

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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Rated 2 out of 5 stars

Unrealistic delivery date provided

Unrealistic delivery date provided. When making the purchase and even in the confirmation email I was provided with a delivery date that has not been met, neither has any additional updates or communications been provided over when I can expect to receive my items.

26 November 2018
Unprompted review
CEWE logo

Reply from CEWE

Dear Customer,

We apologize for the delay and the inconvenience this may have caused.

We've since been in contact via e-mail to resolve this.

Kind regards,
CEWE Fotoservice

Rated 1 out of 5 stars

The quality of the pictures I ordered…

The quality of the pictures I ordered online was really bad, so bad indeed that I had to reorder them using a different service. Furthermore the reason for the bad quality cannot be the camera since the pictures were taken with a fairly good dslr.

9 November 2018
Unprompted review
CEWE logo

Reply from CEWE

Dear Maria,

We find it annoying for you that your photos are not printed properly. Our apologies for the inconvenience.

We would like to check what went wrong and have contacted you by e-mail.

Sincerely,
CEWE Photoservice

Rated 2 out of 5 stars

MediaMarkt employee are not trained for…

MediaMarkt employee are not trained for photo service; they do not know where I should pick up photo.
First I checked with employee in the store, they told me to go to the first floor desk that is besides photo printing machine, then they asked me to go outside for online pickup point, then they told me to go to ground floor service desk (where people return products). They had to ask again where the photo is, which is just in the cabinet next to them. AND they did not know I have not paid for it yet.
The photo quality is good, but MediaMarkt application does not have English interface, and it does not have "inch" mentioned when I order the photo since that's usually what the frames specify (e.g. 5" x 7").

2 August 2018
Unprompted review
CEWE logo

Reply from CEWE

Dear Hardy,

We find it annoying for you that the pick up of your order in the store did not go right. Our sincere apologies for this. We will pass on the report to the right department to prevent repeat in the future. You also indicate that choosing the correct format has not been clear. We would like to solve this for you. You enjoy a 100% satisfaction guarantee. We advise you to contact our Customer Service. Our colleagues are happy to help you.

https://www.cewe.nl/klantenservice.html

With best regards,
CEWE Photo service

Rated 3 out of 5 stars

The Photobook is fantastic

The Photobook is fantastic, but I could not follow my delivery ans had to contact the customer service. They were helpful. And sent me the tracking link. But still no proper information. God thanks I received it in time. But it created me stress.

24 May 2018
Unprompted review
CEWE logo

Reply from CEWE

Dear Stefanie,

Our apologies for the inconvenience.

We like to read that your photo book arrived on time. We appreciate your insight into how we can improve our service.

Sincerely,
CEWE Photo service

Rated 5 out of 5 stars

Easy to use, original colours and affordable

I have been using the CEWE photo album software since the birth of my son 7 years ago! (thus have ordered already 7 consecutive albums with calenders in between!) Not only is the software super easy to use, but the colours have also improved in the latest album. Every album page is a true representation of the original photo resolution and tints. I enjoy using all the phrames, the background colours and fonts. This remains truly my album software to use also for the following years!

3 February 2018
Unprompted review
Rated 1 out of 5 stars

de upload liep vast alles is weg.

6 October 2017
Unprompted review
CEWE logo

Reply from CEWE

Geachte heer/mevrouw,

Wij begrijpen uw teleurstelling. Wij raden u aan om contact op te nemen met onze Klantenservice zodat onze medewerkers samen met u kunnen kijken of uw bestelling nog op uw computer staat opgeslagen. Via onderstaande link vindt u onze contactgegevens.
https://www.cewe.nl/klantenservice.html

Met vriendelijke groeten,
CEWE Fotoservice

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