I ordered several pairs of designer shoes. Some of the shoes did not fit and needed to be returned. I was shocked at the high restocking and return fees. They basically charge you 20% to return item... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to give more than a 3 as my story had a happy ending due to several conversations with your customer service. I downloaded your app for the additional 10% off and it did not work. The prici... See more
- Great products. Fair prices. - Not enough refund policy communication on front end. I lost $200 on a return. I expected a return fee, lost shipping, and even a restocking fee... but the other h... See more
For the shipping, you require signature to receive the package which cause us lots trouble. Plus, I ordered 4 items, you sent 4 boxes 5 shipments were even more troublesome! Can we have option not to... See more
Company details
Written by the company
CETTIRE is a global platform dedicated to the best of luxury fashion, offering an extensive selection of womenswear, menswear and kidswear from a diverse range of designer brands including iconic maisons such as Prada, Gucci, Saint Laurent, Balenciaga and Valentino, to the most compelling voices in contemporary fashion and a new generation of emerging designers redefining the boundaries of modern luxury. Fashion is at the core, delivered through a seamless user experience that is enabled and enhanced at every touchpoint by ever-evolving technology.
Contact info
3.5
Average
151K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast service and shipping
21 September 2026
Only buy if you know you’ll never want…
Only buy if you know you’ll never want to return. I sent a pair of sunglasses back the day they arrived. They landed back at CETTIRE 4 weeks ago and I am yet to get a refund. Customer service is terrible.
21 September 2026
Burberry trench coat comes faulty
Burberry trench coat comes faulty. Very disappointed as there is no checked and quality control before sending it to end user. Contacted Customer service but no reply yet.
21 September 2026
I was able to do shopping very at…
I was able to do shopping very at reduced prices. Some assortment of goods are impressions with many old seasons. But I do not overlook it as the new season becomes the sale price. The delivery was fast, too.
21 September 2026
I ordered a side boot they sent me…
I ordered a side boot they sent me leather and have this crazy $28 plus 15% return fee which I should not be subjected to being that this was not my mistake. I’m sending emails and getting no response.
21 September 2026
HIDDEN RETURN FEES - lying to customer!!
The site is charging me a refund fee of $75 on a $450 purchase - That is robbery!
There is NO communication of that when I made this purchase - they are THIEVES.
HOw can they just Take our $$ without notifying us?
I would never purchase something without knowing what the return policy is!
25 September 2026
Unprompted review
Your return policies are armed robbery!
21 September 2026
What went wrong this time…
What went wrong this time…? Well, let me tell you… I was shipped defective merchandise and STILL charged return and restocking fees. Customer service is almost nonexistent and no resolution other than disputing with your credit card company. Yes, the prices are good but buyer beware you make it ripped off.
21 September 2026
Order was stock.
21 September 2026
Excellent quick action taken by CETTIRE…
Excellent quick action taken by CETTIRE Customer Service
21 September 2026
Discount Code
I inadvertently clicked on purchase before entering the discount code. I immediately contacted you and you refused to allow the still current discount code to be applied to my purchase. I have purchased from you a number of times previously. Your customer service in this matter was very disappointing and such a different experience to the more reputable sites.
21 September 2026
Usually it’s great
Usually it’s great. My purchase has just come and I am missing an item. Very disappointing. Do we not receive invoicing any more with the products?
21 September 2026
Poor returns policy and customer service
Their returns system is terrible compared to other fashion apps, such as Farfetch. I had an issue with a Paul & Shark T-shirt because the fit was completely different from the description. It was listed as a slim fit, but it was actually oversized. They only refund you a percentage of the product’s price, usually around 30–40%. On top of that, their customer service takes 3–5 business days to respond, and they don’t give you any options when it comes to your refund.
16 September 2026
Fast and safe delivery.
21 September 2026
cannot recommend buying the Vivienne…
cannot recommend buying the Vivienne Westwood necklace, because it arrived missing a stone.
21 September 2026
The worst company to ever buy from…
The worst company to ever buy from their customer service does not help at all the only option. Their customer service offers is returns no matter if the mistake is on their fault or your fault you are never served as a customer. Their customer service should just be a return system this site is horrible
21 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.