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CEL Solicitors Reviews 

11,543
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and understanding, making them feel at ease. People consistently highlight excellent customer service, noting the patience and empathy shown by representatives. The overall service is described as efficient and reassuring, with many appreciating clear explanations and quick action on their claims. However, some customers also noted issues with communication. A few mentioned that case handlers were sometimes unresponsive to calls and emails. There were also instances where documents were not passed on, requiring customers to resubmit information, and some felt a lack of follow-up on their cases.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about initial contact, with many praising the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, h... See more

Company replied

Rated 5 out of 5 stars

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting h... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,543)

1,466 reviews in the last 12 months

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Rated 5 out of 5 stars

Help for fraud victims

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I had given him all the details. He asked me relevant questions and listened patiently. He was very professional and sympathetic. I would highly recommend anyone who has been a victim of a fraud to contact them to recover your money.

5 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for taking the time to share your experience. We know how overwhelming it can feel to be the victim of fraud, and we’re glad Callum was able to offer you reassurance and support when you needed it most.

Rated 4 out of 5 stars

Good

Good. Professional with the questions and listens.

4 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Excellent communication with CALLUM…

Excellent communication with CALLUM WILLIAMS .. well explained what I need to do and what to do next .. thank you .

4 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to write your review, we really appreciate it. We will be sure to share your kind with Callum.

Rated 4 out of 5 stars

The service was informative and caring

The service was informative and caring. My solicitor Hannah Lowe listened to my concerns and distress about the fraud scam and took the time to support me as a professional.

3 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great review, we will be sure to share your words with Hannah and the team.

Rated 4 out of 5 stars

Beverly is explaining everything

Beverly is explaining everything in detailed and to the point. She understand my situation and response accordingly. She took all details and ask appropriate questions to get more information and support throughout during initial conversation.
Highly recommend for new clients

3 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we really appreciate you taking the time to leave your review.

Rated 5 out of 5 stars

I have been scammed recently and saw an…

I have been scammed recently and saw an ad on Facebook.My journey has recently started with CEL solicitors and Beverley was the person I spoke to.She explained to me the whole process and was very professional and helpful.

3 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with the team.

Rated 5 out of 5 stars

Spoke to mark twist 🙂…

Spoke to mark twist this morning about my accident where he was very polite didn't rush me 🙂
Took his time in explaining what will happen from start to finish
Which help me out loads as I don't like taking on the phone.
Highly recommend 😊

3 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

A fast response was received after i…

A fast response was received after i had submitted my enquiry online.
I received a call from Callum who spoke clearly to establish that i understood how the process will begin and hopefully i will be compensated for my losses soon.

2 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your fantastic feedback about Callum.

Rated 5 out of 5 stars

Callum Williams is the person I spoke…

Callum Williams is the person I spoke to and he has given me hope that I will get my money back from these scammers. He gave me information about how his company works, what I needed to do and what the solicitors will do. Thank you

2 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, it is great to know that you are happy with Callum's service. We will be sure to share your lovely feedback with him.

Rated 5 out of 5 stars

Mark was very helpful

Mark was very helpful , patient and knowledgable . Easy to talk and explained things well whilst putting me at ease .

2 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark, we will be sure to share your kind feedback with him.

Rated 5 out of 5 stars

CEL Solicitors/Hannah Lowe

Throughout a difficult situation CEL solicitors were efficient, prompt and agreeable.
In particular my case handler Hannah Lowe was excellent. Ms Lowe kept me informed fully throughout the process, leading to a satisfactory conclusion.
I would wholeheartedly recommend CEL solicitors.

29 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Hannah, we will be sure to share your kind words with her and the wider team.

Rated 5 out of 5 stars

Mark Twist was extremely helpful

Mark Twist was extremely helpful, patient and understanding, he quickly grasped the issue and help guild me through the hole process. Thank you

1 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

He was very patient and listened to my…

He was very patient and listened to my incident very carefully whilst also sounding concern. Can’t fault them

1 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will be sure to share your kind words with our team.

Rated 5 out of 5 stars

I was sadly a viticmin of a romance…

I was sadly a viticmin of a romance scam.

I had lost all hope until i found CEL .

29 May 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced, but we’re grateful you found us when you needed support. Helping clients regain hope and confidence is at the heart of what we do, and we appreciate the trust you’ve placed in CEL.

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