Banner for CEL Solicitors

CEL Solicitors Reviews 

11,813
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive, friendly, and knowledgeable staff who take the time to explain the complex claims process clearly and patiently. People consistently appreciate the exceptional customer service, empathetic approach, and reassuring communication, which makes navigating stressful scam experiences much easier and more manageable. However, some reviewers were not happy with communication delays, long telephone queues, and instances where cases were unexpectedly dropped after initial assurances. Consumers also noted challenges regarding unexpected service fees and a perceived lack of responsiveness from busy team members during certain stages.

What people talk about most

Staff

Reviewers express immense satisfaction regarding the staff, highlighting that team members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and empathetic assistance during... See more

Claim

Customers had positive experiences with claim processes, frequently praising knowledgeable staff who... See more

Customer communications

Reviewers highlight positive aspects of customer communications, noting helpful initial contact and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cel solicitors - amazing service. With their expertise & knowledge made me feel like I'm not alone with my difficult situation. Cj.Sharkey is a very thorough & dedicated solicitor & put me at ease k... See more

Company replied

Rated 5 out of 5 stars

After an initial enquiry I subsequently spoke to Mark Twist who took all the relevant details of my claim for onward transmission to a case handler. He was very helpful and friendly and spent time to... See more

Company replied

Rated 5 out of 5 stars

At first I wouldn't have ever thought after the scam has happened that I would ever see my money again but they were such a big help throughout the whole process. From getting in contact with the bank... See more

Company replied

Rated 5 out of 5 stars

Our case handler Hannah Lowe has been really clear about the whole process and has been super supportive through this very difficult time for us. There hasn’t been any judgement made just trying to he... See more

Company replied


Company details

  1. Law Firm
  2. also in
  3. Civil Law Attorney
  4. General Practice Attorney
  5. Lawyer
  6. Legal Services
  7. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
Learn More

Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
Learn More

Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,813)

1,274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Carson was a good listener

Paul Carson was a good listener, he was also good at explaining. Hopefully i would get a positive response

16 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 5 out of 5 stars

Kev4672

Callum Williams is the advisor I was dealing with very professional person explaining the whole process very clearly.

1 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback about Callum.

Rated 5 out of 5 stars

I've found cel solicitors very helpful…

I've found cel solicitors very helpful and friendly I've been dealing with Wendy Houghton she has helped me navigate through the paper work for me it's a struggle but Wendy gave me all the help I needed

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 5 out of 5 stars

Cel solicitors have been a godsend and…

Cel solicitors have been a godsend and am so grateful for all they are doing for me child sharkey my case handler has been great kept me well informed would strongly suggest using them

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback.

Rated 5 out of 5 stars

Effective communication

I had a call with Paul Carson; through our conversation he was professional and guided me through the process I needed to follow. He was quite reassuring which is what I needed. Honestly there is this stigmatisation that comes with being a victim of scam, it takes someone understanding and professional to relate with you and get you to answer the questions the right way.

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback about Paul, we really appreciate it.

Rated 5 out of 5 stars

Mark Twist (very Professional)

From start to finish
Mark Twist was extremly helpful he discussed things in detail recapped everything for me and explained every part of the procedure.
Listened to everything I had to say he didnt interupt me along the way he let me speak and then explained again things for me.
Very professional and thanks Mark for assisting me.

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark, we really appreciate it.

Rated 5 out of 5 stars

Keith explained everything clearly

Keith explained everything clearly. Most importantly, he was very kind and reassuring about something that has severely impacted my life. I feel reassured that I am in safe, professional hands now.

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 5 out of 5 stars

John o keefe was very understanding he…

John o keefe was very understanding he made this phone call very easy. Would highly recommend him to anyone.

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for a great review about John, we will share your kind words with him.

Rated 5 out of 5 stars

Crypto fraud recovery

Paul at CEL Solicitors helped me to recover the money I lost in a crypto scam, a great service after I'd lost all hope

15 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul.

Rated 5 out of 5 stars

Professional and empathetic legal help.

Professional and empathetic legal help.
after losing my funds to a financial fraud, I approached this law firm for assistance. The entire process was handled with great sincerity, and the advice was explained clearly without overwhelming legal jargon. Thank you to Paul Carson for the outstanding support.

14 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will pass your kind words to Paul.

Rated 5 out of 5 stars

Excellent customer service by Paul…

Excellent customer service by Paul Carson, really helpful and accommodating regarding investigating a fraud scam by Stuart Burling and Mascap Group.

14 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feebdack about Paul, we really appreciate it.

Rated 5 out of 5 stars

Review of scammers

In working through Trust Pilot reviews about a company who have scammed us I decided to reach out to a ok company and checked Google which came up with CEL Solicitors. I requested help and received a call from Callum Williams who was not only courteous but was conscious of the possible embarrassment of admitting what had happened. He was very helpful and was knowledgeable about the issues. Paul Jenkins

12 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum, we really appreciate it.

Rated 5 out of 5 stars

I had an excellent experience with Paul…

I had an excellent experience with Paul Carson. He provided outstanding customer service and took the time to explain everything regarding my fraud concern clearly and professionally. He was patient, knowledgeable, and very supportive throughout the process, making what could have been a stressful situation much easier. I truly appreciate his help and would highly recommend him to anyone looking for excellent customer service. Thank you, Paul!

12 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, we really appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look