Banner for CEL Solicitors

CEL Solicitors Reviews 

11,543
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and understanding, making them feel at ease. People consistently highlight excellent customer service, noting the patience and empathy shown by representatives. The overall service is described as efficient and reassuring, with many appreciating clear explanations and quick action on their claims. However, some customers also noted issues with communication. A few mentioned that case handlers were sometimes unresponsive to calls and emails. There were also instances where documents were not passed on, requiring customers to resubmit information, and some felt a lack of follow-up on their cases.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about initial contact, with many praising the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, h... See more

Company replied

Rated 5 out of 5 stars

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting h... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
Learn More

Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
Learn More

Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,543)

1,470 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to say thank you to CEL…

I want to say thank you to CEL Solicitors especially Mark Twist that was calm and precise with explaining my case which made me feel relaxed after being scammed.

12 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark, we will be sure to share your kind words with him.

Rated 4 out of 5 stars

Professional and transparent

They made time to hear my story and offered to represent my case. They were patient and professional, and I look forward to a positive outcome.

11 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback.

Rated 5 out of 5 stars

A Successful Outcome

It took just under a year to get a successful outcome on my claim with CEL. I knew it was not going to be a quick process but I was able to put the process in the hands of a professional who knew what he was doing. Thomas Mellish did an amazing job for me and pushed back a few times with the Ombudsman regarding my claim. After being scammed out of a large amount of money CEL assisted in getting me my full refund as the Ombudsman had agreed with the bank to pay me back, something I never thought was achievable.

11 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really do appreciate your kind words about Thomas and the team. We are happy to know that we was able to recover your money back and that is the reason as to why we do the job that we do. We wish you all the luck in the future.

Rated 5 out of 5 stars

Easy to communicate with,understanding…

Easy to communicate with,understanding and reasurring.The memember of staff I spoke to was Mark Twist who was very helpfull.

10 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback about Mark, we will be sure to pass your kind words to him and the wider team.

Rated 5 out of 5 stars

Paul Carson was Very helpful

Paul Carson was Very helpful, explained very clearly of what going to happen and what to expect

10 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will be sure to share your kind words with Paul.

Rated 5 out of 5 stars

Injury claim

I was attacked on Portwood Highstreet in Southampton. I was seated on the bench with my Friend and then some 2 guys. One black and one white just came up to me and beat me up with Tree branches.

This has now left me traumatised to walk up my local highstreet.

REGARDS.

AUBREY ROGERS.

1 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Hi Aubrey, thank you for taking the time to leave your review. We are extremely sorry that you have been through something like this, we hope to be able to assist you. If you have any further questions, please get in touch.

Rated 5 out of 5 stars

Mark Twist was my point of call today

Mark Twist was my point of call today. He was extremely helpful and explained everything easely for me to understand. He was patient and kind and very understanding and had a great empathy with what had happened to me.

8 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, it is great to know that you were happy with his service. We will pass your kind words to Mark and the wider team.

Rated 5 out of 5 stars

Paul Carson was great and listened to…

Paul Carson was great and listened to me explain the scam process. He wasn’t judgmental all which I was very happy about so thank you

8 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look